Turco Persian Rug Company

Carpet & Rug Retailers
452 Richmond St E Toronto ON M5A 1R2
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Carpet & Rug Retailers
Turco Persian Rug Company
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Reviews for Turco Persian Rug Company

Average customer rating:
8.9 10 (29 reviews)

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1 review Pickering, ON

Avoid at All Cost

Entrusted them with six rugs, 5 Oriental and one Indian. 4 of 6 were returned damaged or ruined. Company claimed that’s how they were received. Absolutely not!

They suggested they would try and remedy by taking them back. Who in their right mind would trust them a second time. Requested a refund for the 4 damaged/ruined and was told ‘absolutely not.’

So much for ‘customer service!’

Have never posted a negative review before, this is a first and very unfortunate especially with a company that has been around a long time a consistently suggests they have a fine reputation.

Stay away.

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Company Response

Hi Johnson in Montreal, we are sorry to read about your experience with us. We identified your order and would like to clarify that yes, you sent in six pieces, however the rug types are actually as follows: one hand-knotted Oriental, one Indian tufted and four machine made (wool). We revisited our inspection photographs (taken upon inspection and prior to any services rendered) and can confirm that four arrived with some or all of the following issues: moth damage, live larva, colour damage, colour dye bleed, water damage and matting - it sounds like these are the four rugs you are unhappy with. The remaining two (Oriental and a 5' x 8' machine made wool) did not have the extensive and pre-existing damage and from what we understand, you are satisfied with our services on these.

While your rugs were in our care, we spoke by phone and you'll recall informing us that your rugs were in storage for some time and you actually couldn’t remember what they looked like. Our offer to share our inspection photographs with you still stands. You are correct that we missed the opportunity to offer an extra repair service (loose thread on binding per your email) and offered to repair it at no charge. Normally we discuss all extra services and charges prior to delivery, in this case our technician only discussed your moth issues, water/colour damage and overlooked the repair job. We apologize and would like to confirm that our offer to repair at no charge with free pick up and delivery still stands.

We cannot justify a full refund on the four rugs with pre-existing damage, because we are not responsible for the pre-existing damage. Your rugs were returned to you clean, sanitized and moth-treated. They were much improved compared to the condition they were in upon arrival – and compared to our inspection photographs. Unfortunately, we cannot reverse water damage or moth damage unless you are interested in extensive and costly repair work, however we would never recommend this expense for machine-made rugs.

GE in East York
GE in East York
2 reviews Toronto, ON

Area Rugs Cleaned & Repaired

Based on a recommendation from a family member I contacted Turco Persian for service. As a first time customer I was very pleased with the end result. My area rugs look brand new.

In contrast to companies I've used in the past Turco Persian's delivery men took the time to roll out the area rugs. They also moved some very heavy furniture items back into place for me.

Pricing is fair and their repair and cleaning service is second to none. My thanks to Turco Persian.

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bfischer in Toronto
bfischer in Toronto
1 review Toronto, ON

Persian carpet cleaning and repair (gift from Grandma)

We have a treasured Persian carpet that was given to us by my Grandma. It needed cleaning and a small tear needed to be repaired. Isaac looked after this for us. He's the best. Can't even tell where the tear was.
We are very pleased.

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DR, Vaughan
DR, Vaughan
4 reviews Vaughan, ON

Top Notch Carpet Cleaning with Well Organized Friendly Staff

Excellent work done on cleaning two of my silk bamboo rugs (dog puke is not easy to get out). Super friendly, well organized staff and quick turn around time. I called for service and they came to pick up the rugs within two days. I had my rugs back within a week with updates and a short delivery window with a phone call when on route. I've cleaned my rugs before (somewhere else) and Turco surpassed all of my expectations. My rugs look brand new! I highly recommend this company. Pricing is fair and the quality of their work is second to none. Thank you so much :-)

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Dora in Toronto
Dora in Toronto
5 reviews Toronto, ON

rug cleaning

I brought in 3 area rugs for cleaning after about 25 years of use. They look new now. The colours are back to the original hues. My thanks to Turco Persian

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4 reviews Toronto, ON

Rug purchase, rug cleaning and installation of stair runners

This is truly a well run company and having just gone through a renovation I have dealt with some nightmare companies providing questionable service. The staff at Turco Persian are extremely knowledgeable, especially Izaak who helped us immensely and was never pushy or forceful when it came time for us to make a decision.

I also had them clean a Persian rug for me and it came back looking like new. The most impressive part of their service was the laying of my rug. The guys ensured that the rug was PERFECTLY placed and despite the great effort required to move it a few times, left my house with our rug placed perfectly under our very heavy bed. Most companies would have slapped it down and called it a day. We also had them install runners on both sets of stairs which were done to perfection. Thank you for providing old school, amazing service in a time when that is a rarity.

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John in Playter Estates
John in Playter Estates
18 reviews Toronto, ON

Clean and repair

To clean and repair a 9X13 oriental rug, a 12X24 wall to wall carpet and one staircase. This is about my 12th service from Turco-Persion. They are reliable, on time and do excellent work.

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Wendyanne in Etobicoke
Wendyanne in Etobicoke
10 reviews Etobicoke, ON

Off-white Rug vs Red Wine

Our family have had the pleasure of dealing with Turco Persian in the past, but it's been a number of years since we had our rug cleaned. I have to say that they haven't changed. ..still very friendly, very knowledgeable and honest. I dropped a glass of red wine on our aubusson, and I am so pleased that they managed to get it out without any special treatment.

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Company Response

Hi WendyAnne, we take stain as a personal challenge and keeping honest, not every stain can be that successfully removed, but if it can be done we will get it there. Thanks for being a loyal customer.

1 review Toronto, ON

Cleaning fine silk carpets

They were cleaned with great detail about the fabrics and how they must be treated. Very happy with outcome. The men delivering and picking up were great. Returned to put down new underlay for another, were on time and neat and clean results.

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Company Response

Hi Pat, thank you for taking the time to give us your positive feedback. The team really appreciates it. And thanks for choosing us!

Jean J.  from Toronto
Jean J. from Toronto
3 reviews Toronto, ON

Area rug and carpet runners

Second time using Turco Persian. Was contacted by company about some stains. I explained they were from a dog who was sick on carpet. I did not think stains would come out. When carpets were returned there was no sign of these stains, they looked like new. Will definitely use them again.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turco Persian Rug Company

Turco Persian Rug Company has been operating from our original downtown Toronto location since 1906. An Armenian family-run business spanning four generations, Turco Persian continues to provide and redefine unique, honest and premium service.
What we offer.
Specializing in the cleaning and restoration of all area rugs, from antique collectables to machine-made mats, Turco Persian offers in-home carpet installation, repair and cleaning, as well as upholstery cleaning services. Our team of employees is knowledgeable, dedicated and highly trained.
We are also experts in sourcing and maintaining decorative hand-woven rugs for homes and businesses, offering the best in craftsmanship and design from around the world. In fact, we’re home to one-of-a-kind antique rugs ranging in age from 80 to 350 years.
With over 5,000 collector items and a growing contemporary collection, our onsite gallery showcases Zeigler, Tabriz, Qums and modern Tibetan styles among others, including European tapestries dating back to the second half of the 16th century.
Rug Cleaning Specialists
We care for your rug like it’s our own. That includes treating tricky stains by hand, and rewashing your rug until we see the best result.
We only use fresh water, air drying, and biodegradable products, so your rug is always in good hands — in fact it never leaves them.
Cash and Carry Drop-offs
Bring your rugs to us and save 20% off the cost of cleaning. We always have plenty of free parking onsite and will carry in your rug for you upon arrival.
Drop-off Hours: Weekdays: 8 am - 6 pm | Sat: 9 am - 5 pm
Pick-up and Delivery
Have our experienced delivery team pick up and deliver your rugs at no extra charge. For a small fee, they will move your furniture in order to remove or relay your rug. Contact us to make arrangements.
In-Home Carpet Cleaning
Our experienced technicians are equipped with a state-of-the-art truck-mount, hot-water extraction system to quickly and efficiently clean your wall-to-wall broadloom. We always send a team of two to move furniture quickly and perform the most thorough cleaning.
Call us today to book your next in-home cleaning service. We’ll even come to your home for a free estimate.
In-Home Upholstery Cleaning
Our specially trained technicians are highly skilled, and equipped with state-of-the-art portable water-extraction machines specifically designed for intricate upholstery cleaning. You can trust us with all your furniture.
Other Services
• Du Pont Stain Guard carpet protection, allowing easier cleanups and a longer life for your rug
• Deodorizing and disinfecting Enzyme treatment for urine stains and odour
• Moth treatment
• Allow 8-10 business days for cleaning and an additional week or two for repairs.
Our repair services include:
• Binding
• Alterations
• Re-latexing backings
• Sewing sleeves for wall hanging
• Reinforcing weak areas
• Replacing and removing fringe
• Colour correcting
• Blocking
• Wool binding
• Invisible re-weaving
• Lock stitching
• Patching

Carpet & Rug Retailers, Carpet & Rug Cleaning & Repairing, Drapery & Upholstery Cleaning, and Carpet Installers
Area Rug Cleaning, Repair and Rug Restoration with Free Pick Up & Delviery, In-Home Carpet Cleaning & Repairing. In-Home Upholstery Cleaning
Turkish, Chineese, Tibetan, Persian, Afgan, Indian
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