Turco Persian Rug Company

Carpet & Rug Retailers
452 Richmond St E Toronto ON M5A 1R2
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Turco Persian Rug Company
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80%

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Reviews for Turco Persian Rug Company

Average customer rating:
8.9 10 (29 reviews)

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Eva Pinnell from Mississauga
Eva Pinnell from Mississauga
1 review Mississauga, ON
10/10

Furniture Cleaning

I had my chesterfield and chair cleaned and was extremely happy with the service. Ben, the service person did a very thorough job. I had my sofa and chair recovered eighteen years ago and it looks new.

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Company Response

Thanks for choosing Turco Persian Rug Company to clean and restore your area rugs. We really appreciate you taking the time to write a review about our service.

Sarah S from Toronto
Sarah S from Toronto
2 reviews Old Toronto, ON
10/10

Cleaning

Can't say enough positive things about Turco Persian; they are the consummate pros. My carpets look BRAND NEW every time (despite having two young kids) and the technicians are prompt and highly professional. Would never entrust my carpets to anyone else!

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Paul from Toronto
Paul from Toronto
1 review Toronto, ON
10/10

Area rug cleaning

We brought our rugs here based on a recommendation from a friend, and are glad we did. The guys at the help desk were exactly that: helpful, and walked us through the different options we had for our rug which was worth taking care of. In the end, we got our rug back on time and paid exactly what we were quoted. If you want to save money and rent a machine yourself, go for it, but if you want to have the job done by a professional this is your company.

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e.c from Toronto
e.c from Toronto
1 review Old Toronto, ON
0/10

rug cleaning

brought our rug to this company on 4 different occasions over 6 years. The 1st time they did a great job. 2nd time, we questioned whether they touched the rug, on the 3rd occasion, we know they did not clean it at all as the stain (our dog's vomit) we sent it for came back intact. we decided to give them one more try since we didn't know of any other place. the last time we sent it in, they called us & told us we had a moth infestation & strongly recommended treatment to prevent eggs from maturing & ruining our whole rug. total cost for clean & treatment: over 300.00. when we got it back there was no area ruined by the so-called 'moth infestation' & it came back smelling the same. we've finally learned our lesson & simply went to home depot rented a rug cleaner for $35.00. the dirt that came out was incredible! we cleaned the rug 5 times (filling up tanks of dirty water). it is as though it had never been cleaned. perhaps our 2 thousand dollar rug was not expensive enough. regardless, we now know better.

1 of 1 people found this review helpful.
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Company Response

Hi e.c. ,
I’m so sorry to hear you were unhappy with your experience with us. We strive for 100% customer satisfaction and this type of scenario is unacceptable. We inspect and photograph each rug thoroughly before and after we service it. I'm very concerned to read your report and would like to better understand what happened. Please call us and ask for Jessica so we can piece together where things potentially when wrong and how we can rectify the situation.

d anthony from Toronto
d anthony from Toronto
7 reviews Toronto, ON
1/10

rug cleaning

My experience with Turco Persian started off well after delivering my flood damaged rugs. I was contacted reasonably quickly with a quote for the cleaning and a small repair. When the rugs were ready, I was quoted a different (higher) price over the phone, and when my daughter picked them up the final price she paid was different yet again. My two phone calls with two different people were not helpful at all as their explanations made absolutely no sense.
The second person I spoke with said he would speak with the owner and get back to me. I'm still waiting.
To top it all off, when we finally unrolled one of the rugs in my son's house, it had stains on it. No one called to tell me about the stains and there is no mention on the invoice.
I have used Turco Persian before, but I will not use them again.

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Company Response

Hello d Anthony,
I’m sorry to hear that your experience with us was unsatisfactory. We inspect each rug thoroughly before and after cleaning. We also document the rug's condition and photograph it prior to doing anything. What can sometimes happen is that an old stain will appear more visible once the soil is removed from cleaning. You should have been notified of the stains and any price changes period. We are unable to locate your information based on "D Anthony" but would like to speak with you to improve this situation. Please contact us and ask for Jessica so I can learn how we let you down and what we can do to better the situation for you.

Don from Trinity Bellwoods
Don from Trinity Bellwoods
8 reviews Old Toronto, ON

First Review

10/10

Cleaning and stair runner installed

I've used Turco Persian a number of times, dropping off small rugs for cleaning, having larger ones picked up, and having carpet installed, including a tricky stair runner install on older, awkward stairs. I've always dealt with the same people, in almost two decades, and they all seem to love working there. Their prices are very reasonable and their service and advice is outstanding. I have recommended them a number of times and will continue to, without hesitation.

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Pam in Toronto
Pam in Toronto
8 reviews Toronto, ON
10/10

Rug cleaning and repair

My family has used Turco persian for years and we have always been very pleased with the results. My husband and I recently had some rugs cleaned and the quality of service was outstanding. The rugs came back looking brand new, and the one that needed repair looks beautiful. Our experience was really positive - hassle-free, friendly, and efficient. We would strongly recommend Turco Persian to anyone.

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Nancy Basso in North york
Nancy Basso in North york
2 reviews NORTH YORK, ON
10/10

Cleaning of Oriental and Persian Rugs

I have now used Turco a couple of times now and its because of the service. As my rugs are a little heavy to move, they come, they pick up, they clean, they will safeguard if you want, they will provide a schedule return date and they will deliver back to your place of residence. How easy is that? In addition, their customer service is great whenever you have an inquiry. And they will provide you will discounts on the next cleaning! I would definitely recommend.

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Avenue Rd and Wilson
Avenue Rd and Wilson
5 reviews Toronto, ON
9.5/10

Cleaning Area Rugs

They were a pleasure to deal with! The employees were very knowledgeable, and the cleaning quality was excellent. I would definitely use their services in the future.

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Toronto-5477
Toronto-5477
1 review Toronto, ON
10/10

Cleaned Area Rugs

Called in and their people were friendly and courteous. Even the delivery people are great. They were flexible in arranging pick up times and very accomidating. They use all natural products. Good quality, I trust them.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turco Persian Rug Company

Turco Persian Rug Company has been operating from our original downtown Toronto location since 1906. An Armenian family-run business spanning four generations, Turco Persian continues to provide and redefine unique, honest and premium service.
What we offer.
Specializing in the cleaning and restoration of all area rugs, from antique collectables to machine-made mats, Turco Persian offers in-home carpet installation, repair and cleaning, as well as upholstery cleaning services. Our team of employees is knowledgeable, dedicated and highly trained.
We are also experts in sourcing and maintaining decorative hand-woven rugs for homes and businesses, offering the best in craftsmanship and design from around the world. In fact, we’re home to one-of-a-kind antique rugs ranging in age from 80 to 350 years.
With over 5,000 collector items and a growing contemporary collection, our onsite gallery showcases Zeigler, Tabriz, Qums and modern Tibetan styles among others, including European tapestries dating back to the second half of the 16th century.
Rug Cleaning Specialists
We care for your rug like it’s our own. That includes treating tricky stains by hand, and rewashing your rug until we see the best result.
We only use fresh water, air drying, and biodegradable products, so your rug is always in good hands — in fact it never leaves them.
Cash and Carry Drop-offs
Bring your rugs to us and save 20% off the cost of cleaning. We always have plenty of free parking onsite and will carry in your rug for you upon arrival.
Drop-off Hours: Weekdays: 8 am - 6 pm | Sat: 9 am - 5 pm
Pick-up and Delivery
Have our experienced delivery team pick up and deliver your rugs at no extra charge. For a small fee, they will move your furniture in order to remove or relay your rug. Contact us to make arrangements.
In-Home Carpet Cleaning
Our experienced technicians are equipped with a state-of-the-art truck-mount, hot-water extraction system to quickly and efficiently clean your wall-to-wall broadloom. We always send a team of two to move furniture quickly and perform the most thorough cleaning.
Call us today to book your next in-home cleaning service. We’ll even come to your home for a free estimate.
In-Home Upholstery Cleaning
Our specially trained technicians are highly skilled, and equipped with state-of-the-art portable water-extraction machines specifically designed for intricate upholstery cleaning. You can trust us with all your furniture.
Other Services
• Du Pont Stain Guard carpet protection, allowing easier cleanups and a longer life for your rug
• Deodorizing and disinfecting Enzyme treatment for urine stains and odour
• Moth treatment
• Allow 8-10 business days for cleaning and an additional week or two for repairs.
Our repair services include:
• Binding
• Alterations
• Re-latexing backings
• Sewing sleeves for wall hanging
• Reinforcing weak areas
• Replacing and removing fringe
• Colour correcting
• Blocking
• Wool binding
• Invisible re-weaving
• Lock stitching
• Patching

CATEGORIES
Carpet & Rug Retailers, Carpet & Rug Cleaning & Repairing, Drapery & Upholstery Cleaning, and Carpet Installers
SERVICES
Area Rug Cleaning, Repair and Rug Restoration with Free Pick Up & Delviery, In-Home Carpet Cleaning & Repairing. In-Home Upholstery Cleaning
STYLES
Turkish, Chineese, Tibetan, Persian, Afgan, Indian
WEBSITE
http://www.turcopersian.com
YEAR ESTABLISHED
1906
NUMBER OF EMPLOYEES
0
PAYMENT METHOD
Visa, Mastercard, Debit, Cash, Amex
MEMBERSHIPS
ARCS, FCIO, TBT, CUCI, CFIB, BBB, CADA
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