Tubs The Ultimate Bathroom Store

my family bought a shower system and a glass shelving unit for inside the shower and both of them were broken before 1st use. The shelving cracked on the 2nd day after installation and when we went back for an exchange we were told we shouldn't have screwed the glass on so tight. not only that, the exchange they gave us was damaged!!!! the chrome railing on the shelving was terribly bent and was so ugly. we didn't bother going back for a 3rd time. NOW ONTO THE SHOWER SYSTEM. it was one of those new one unit pieces. looks good, but we found out the unit wasn't even functioning as soon as we installed it. no cold water would come out of the system. when we went back to return, the owner/salesperson told us we couldn't return it cuz we had installed it. well, we were actually told by the person who sold us the unit that if we didn't like it after installing it we coudl return. AND, how can we know its broken if we never installed it!!!!!! and to get an exchange, they told us to go to the manufacturer on our own. honestly, worst store ever, we're now waiting to see what the manufacturer can do for our shower unit. we don't have high hopes, i'm looking at the 600 dollars we spent as money wasted. shame on the store for such poor quality products.

It is a huge showroom with many choices, but they help you to find what you want. I selected a TOTO and a Kohler and both had the raised comfort seat, and both had the soft-close feature. The delivery was on time, and everything was in order. The only disappointment is that they have no plumber available for installation.

I went in to TUBS on the East Mall to browse toilets, it was only my 2nd look and was intending to just browse.

I found it hard to get someone to help me (no one offered assistance, even though it was dead quiet), but when I had someone paged to help me he was very pleasant and knew his products.

We have an old home with one tiny bathroom that is used by 4 people. He explained the options to me, and I didn't feel pressured at all to purchase anything. He took the time to print off the different options and notated the differences of the different options. I was walking out the door and turned around and bought it on the spot.

When I went to the delivery bay to pick up my new toilet the man who worked there was exceptionally nice and courteous, and also obviously knew his stores products well. He was warm and efficient, and I left feeling like I had made a great choice. I was so impressed that they got me excited about buying a toilet!

I will definitely return to TUBS in the future, and wouldn't hesitate to recommend the store to others.

The salesperson was very informative and the product selection was great. I piurchased three faucet sets for two sinks, one single and the other double. Also purchased faucets for the bathtubs and a shower kit. Some of the items were a bit pricy, however they have a good selection for various budget ranges and at times good sale prices. The overall customer service was great and I would shop at this store again.

Based on the recommendation of our contractor, we went to Tubs to select our higher end bathroom fixtures for our remodel. Dorothee was our knowledgeable sales rep and she was great, mixing and matching various brands to help us maximize the most of our budget. The store had a huge selection and there was no need to look anywhere else.

This store is beyond bad and to be avoided at all costs. We were finishing our bathroom reno and looking for towel bars etc. We found a product on display at Tubs that we really liked. We bought it but fortunately opened the box before we left the store. It was labelled with the model number of the bar we wanted, but it was not the same product. We went back to the salesman, who was rude, and completely unhelpful. Disappeared without telling us where he was going, came back 10 minutes later to say all the bars were the same in the stock room. We asked for the manager and by the time we walked him over to the bar on display there was a sign up saying it was no longer available. We did get our money back, but the service was appalling - rude, disinterested, and they took no responsibility or initiative.
Their story was that the display model must have been an old model that wasn't being made any more. When we got home we checked the towel bar company's website - it was in fact a current model, and we found it easily at another bathroom store. There's something very strange about this store...I wouldn't trust them, the products they sell, or their service.

These guys are beyond bad. The showroom has loads of stuff but what they dont tell you is that 90% of it is not in stock. SO - if you purchase something odds are it will be classified as "special order" - the WHOLE STORE is special order. They don't know WHEN something will come in but they give you dates and then the stuff doesn't show up. A complaint will be met with "...not our fault - the supplier is late". This is classic sleazy and irresponsible sales going on. They take NO resposibility and the helpful salesperson disappears once the money is exchanged. NEVER shop here - ever - they will over promise, under deliver, deceive and fine print you - to death. Caveat Emptor.

I ordered my shower controls, rain head, sink faucet and sink from Peter at the Dufferin Location and I am extremly displeased with the customer service with this company and this employee. I was assured that I would get a call when my purchases would arrive into the store (estimated time was 2-3 weeks). 9 weeks later I still get no phone call. I drop in the store to see if anything has come in and according to Peter, the manufacturer "misplaced my order" (bull, more like you forgot to place my order). Now it is 11 weeks from my original purchase date and I still have no sink and every week that passes I am told it will be in on thursday.

Do not buy from this company. There are far better supply places to purchase from. Never again.

This is the rudest company I have ever experienced. From the sales person right to the manager all they do is give you the run around for days and days and play games right to your face. I bought a bathroom vanity right off the floor and asked them to hold it until I was ready for it in the construction schedule. They never moved it, they never delivered it. It turned out to be the wrong vanity and a week later I asked for a refund. They have the nerve to take a 25% "restocking fee" for something they didn't deliver and they didn't custom order. They pocketed 25% for doing nothing and within less than a week. Do not trust them. They are scammers. Their competition such as "Amati" are far more reliable and not sleazy like them.