Tubs The Ultimate Bathroom Store

My wife and I went into to TUBS location on Woodbine in Markham, looking to finish off our bathroom reno with a couple of small fixtures. After selecting two robe hooks and a toilet paper holder, with assistance from one of a sales ladies, we purchased them. After paying, we noticed that the prices on the invoice were not the same as the prices on display. When questioned, she indicated that prices had increased. We indicated that we wanted the price as displayed, as it was not our problem that their systems did not reflect the displayed price. After giving us some excuse that the prices on display were supposed to have been blacked out, we indicated that we either wanted the display price or we all returning the entire purchase. She "explained" the situation to the "manager" of the store (who was sitting there the entire time), and they went off for 10 minutes to look at the display price. When the sales lady returned, she offered a price below the invoice price, but higher than the display price. We immediately cancelled the entire order. The manager was conveniently no-where to be found after that.

In the end, it wasn't a lot of money, but it was the principle of the thing. That fact that this dragged out for a good 15 minutes was bad enough, but having the manager right there and not do the right thing to keep a customer happy was incomprehensible. Extremely POOR customer service, and I have to question the authenticity of it all as it smelled of a shady operation. If you go there, watch your bill very closely.

Visited Mississauga store on recommendation of contractor on August 26, 2014. Purchased tub and shower fixtures. Took over a month to complete the order, I finally had to insist they deliver the missing part of the shower, as I had made so many trips to the store and this occurred on September 25.
On October 29, contractor went to install the faceplate on the shower and found the foam backing was missing and the plate was scratched.
Called the salesman who said it would be available on the Friday. Called him on Friday and was rudely told that the part wasn't in yet and he would call me when available for pickup. We are now over 2 weeks waiting for the part and have not heard a word from anybody.
I went on facebook and left my comments, as well as e-mailing them throught the contact us portion of their website and they have not even had the courtesy to acknowledge receipt of my e-mail.
I have read many of the negative comments on this site and note that TUBS say call us and they will fix everything.
Well, you know what, they can call me.
We are doing another bathroom next year and believe me, we will be going to a place where the clients are valued.
Always the blame goes to someone else, they never stand up, take the blame and come up with a solution.
They have had our money for almost 3 months now and have not fulfilled their contract with us.

I would like to express my apreciation to Brenda Mundi, Pierre Moreau, Ian Arcaya. We just finished a 2200 square foot reno with large kitchen and two full baths. Great help in picking out the right fit for all our needs. And great follow up when small problem came up.

Highly recommend the guys at Tubs.

Jim

I had looked around for a bathroom vanity and couldn't find anything in real wood at a reasonable price. I came to Tubs twice cause I liked their large selection. I was tired and exhausted from looking elsewhere but the sales associates, which seemed non existent or very busy, did approach me on my second visit and tried to help me find what I was looking for. They even put one on hold even though I was not too interested. After sleeping on it I realized it was a deal and came the next day to pick it up. They were very good at getting my order, loading & packing it up. A few days later I realized the vanity had a small manufacturers defect. When I read the reviews of the company I was ready for a hard time getting a replacement but everyone was nice and didn't even question me. It's been a good experience.

In January I purchased a bathtub at about 850 and later on I negotiated to return it and purchase from them another one much more expensive and also did some additional purchases totalling about 2600. The purchase was done with the condition they would return the 850 for the returned bathtub.
Although they picked up the returned bathtub, they don't want to return the money for that, apparently there is an issue with the tub (witch I don't agree, the tub was never installed, I just took it out of the box for couple of days).
I visited the store several times to speak with the owner, that apparently is not available, and they consistently saying that they will follow-up with me. For more than a month, consistently they are failing to contact me every time they promise.
My advise is to stay away from this store, I would never recommend someone to buy something from them.

Very happy with the product selection and sales help we received at the Markham store. Laszlo was great to deal with. We had planned to buy everything we needed for a bathroom reno from Tubs but decided to get a vanity elsewhere because of the style. Laszlo was just as pleasant to deal with even though we weren't spending as much and gave great advice on the products. He even offered to personally deliver the medicine cabinet which couldn't fit in my car in order to get it to our place on time since the delivery schedule did not work for us. In addition, Tubs pricing on most items were much better than all of the other stores we visited.

I bought a vanity about 3 years ago to fit into the bathroom. The finish on the vanity was a color - expresso. Within the 3 year the stain has gradually worn away and it now a complete mess. I have not used harsh abrasive cleaners at most a damp sponge.The vanity is surounded by tiles etc and it would be expensive to remove. I went to Tubs and they gave me a phone number to call. To my supprise the message was in a language that I could not understand. I have been to several paint stores for advice. The finish is no good and I am advised to remove all of the stain by sanding!!!!!!. and restain and refinish. I will never buy a vanity from Tubs and I will advise others accordingly