Torwin Windows & Doors Ltd

Torwin installed three basement windows and two doors in my home. I am generally satisfied with the work -- the team was professional and the workmanship seems good. There is however room for improvement -- the installers started to caulk around the doors where they installed mouldings. This was only done partially with the majority of caulking ignored. I spoke with Torwin and was told they would fix this, but they never actually followed up. They booked a time, I waited, but no one showed up. I ended up having to finish the caulking myself.

Friendly and Knowledgeable Team. Very good communication as project had to be rescheduled a few times due to weather. Great product and professionally installed. Would recommend to anyone and will be using again for some other projects in the near future.

Find Tony, he will take care of you. We just installed 9 Armor brand windows to see how Torwin is and we are very happy with them so we came back to order more. We got black frames and they look gorgeous. Mr. Moon is also a fine installer. Overall, the best choice I made for my 2M home.

We used Torwin for all our windows and doors on a complete home remodel we did. We are extremely happy with both the level of customer service, the cost compared to its competitors and the installation. Can't recommend them enough.

Had all our windows replaced. I can’t say enough about this company. They were professional from the start. The crew was efficient and had everything done in a timely manner. They cleaned up everything. These windows were affordable and make our house look updated. Thank you Torwin Windows and Doors

I had Torwin came and replaced a window and a sliding door for my personal residence. They were very accomodating for scheduling and even moved our install date up sooner then expected. The installer was efficient and did a great job. Would highly recommend them for any other window or door-related needs!

From start to finish this company takes complete care!

My vision of what i wanted came to light with the help of the amazing Cassi :)
Insulation was quick and done well! Tom & his team were amazing!
The owner Jody is one of the most involved owners i have ever met making sure all went well and even popped by during and after.

Knowing that this was going to be a major job and a large financial commitment, I wanted to ensure that we were making the best choice. I did my due diligence and research and was beginning to lose faith of finding a great company. Then I connected with Torwin Windows and Doors.
Not only were they quick to respond, but the owner himself came out to do the initial site visit visit to provide the quote. Jodi was a pleasure to deal with. He was respectful in our home and listened to our concerns and what we were looking for before he went over a number of options. Never did we feel like he was pushing the sale or trying to upsell us.
The quote process was easy and Jodi was amazing while we worked through options to make sure we were happy while staying within budget.
COVID set back our installation but they kept in touch with us every step of the way, ensuring we were comfortable while they were in our home and respectful of safety regulations.
The work was quick for a big job and the crew was very polite and kept the house as clean as possible. There was an issue with one of the windows, but they pointed it out to us before we had a chance to say anything and ensured it was corrected by the manufacture. The house was immediately more insulated, warmer (this was done in February) and quieter. The house was also cooler in the summer and we have noticed a difference in our heating and cooling bills.
We would definitely recommend them and in fact we have already done so.
This is a family run operation and they make you feel like you are a part of the family too.

Torwin Windows and Doors was a fantastic company to deal with! Cassi and the team were very helpful and responsive to all of my questions, and provided guidance that was invaluable to my final decisions. The workers were extremely professional, and the work was completed within 1 day and exceeded my expectations. I would have no hesitation regarding using Torwin Windows & Doors in the future!

We had a very positive experience working with Torwin from start to finish. Cassi understood that this was a big purchase for us and showed us different door options, worked with us on multiple mock-ups, and even came on-site to ensure that the door colour we selected matched our brick exterior. When our door finally arrived, she was transparent that the colour of the door was a shade darker than expected and worked with the manufacturer to have the door re-done, inspected it to make sure it was perfect, and even asked for our approval before coming to install! Our patio door had a minor defect and Nick and Tom were quick to file the issue with the manufacturer to have it addressed immediately.

We highly recommend Torwin for quality product and excellent customer service!

Thank you!