Private User

Knowing that this was going to be a major job and a large financial commitment, I wanted to ensure that we were making the best choice. I did my due diligence and research and was beginning to lose faith of finding a great company. Then I connected with Torwin Windows and Doors. Not only were they quick to respond, but the owner himself came out to do the initial site visit visit to provide the quote. Jodi was a pleasure to deal with. He was respectful in our home and listened to our concerns and what we were looking for before he went over a number of options. Never did we feel like he was pushing the sale or trying to upsell us. The quote process was easy and Jodi was amazing while we worked through options to make sure we were happy while staying within budget. COVID set back our installation but they kept in touch with us every step of the way, ensuring we were comfortable while they were in our home and respectful of safety regulations. The work was quick for a big job and the crew was very polite and kept the house as clean as possible. There was an issue with one of the windows, but they pointed it out to us before we had a chance to say anything and ensured it was corrected by the manufacture. The house was immediately more insulated, warmer (this was done in February) and quieter. The house was also cooler in the summer and we have noticed a difference in our heating and cooling bills. We would definitely recommend them and in fact we have already done so. This is a family run operation and they make you feel like you are a part of the family too.