Torlys Smart Floors

Formerly Torlys Simple by Design
Floor Retailers
1900 Derry Rd E. Mississauga ON L5S 1Y6
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Torlys Smart Floors
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59%

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Reviews by rating (past 12 months)

Reviews for Torlys Smart Floors

Average customer rating:
5.6 10 (37 reviews)

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Private User
Private User
Private User reviews Waterloo, ON
10/10

Comfortable and easy to maintain

We had Torly's Artisan Premiere Hardwood flooring installed in our main floor and loved it so much we had it installed in the bedrooms and hallways. It is so soft underfoot, I don't miss my carpet at all. The colour is warm and works with my both BM Natural Linen and Revere pewter (grey). We have a lot of traffic in our house, but we wash the floor with a vinegar water solution, and the floors look brand new 3 years later. My husband installed the floors, and he said it was easy to work with. It is environmentally friendly, renewable resource. You can't go wrong with Torly's products, I would highly recommend it.

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Company Response

Hi there, thank you for the 10-star review- we are thrilled that you love your floors! FYI- Consider our EcoCare Cleaning Kit for regular floor cleaning. Enjoy! - TORLYS Team

Private User
Private User
Private User reviews Mississauga, ON
10/10

Full house reno

We installed the Kerns Oak SuperSolid 5 throughout our entire house and absolutely love it. The colour was an amazing modern mix of grey and brown that changes in different lighting.

It was super easy to install with the underlay, the variation in the boards gave the classic hardwood look that feels great under your feet

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Company Response

Hi there, thank you for the 10-star review, your feedback means a lot. We are so happy you love your floors! - TORLYS Team

Disappointed
Disappointed
0 reviews Lethbridge, AB
0/10

Torlys vinyl plank flooring

In just 4 short years some vinyl planks are now cracking and peeling. Called Torlys regional manager who said this has only happened once before and they will not cover this under warranty. A simple fix but they couldn’t be bothered.

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Company Response

We are very sorry to hear of your negative experience with TORLYS vinyl flooring. Please email marketing@torlys.com with additional information and we will look into any possible solutions. Thank you.
-The TORLYS Team

Private User
Private User
Private User reviews Mississauga, ON
2/10

Brand new summer home with in-floor hearing and torly cork floor recommended

We built a new home with in-floor heating. Florr company recommended Torly’s cork flooring. We love the look of it but the slightest move of furniture, the movement of a chair from the table and any marks are permanent (went to Torly dealer who gave us Torly cleaner and it does NOthing). We are only two adults and walk about looking at the floor with all its marks and smudges that cannot be removed. We are super careful and we cannot enjoy our new home because we have to constantly worry about the floor.
We would NEVER EVER recommend this product. We are thinking that we will have to tear it up and replace.

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Company Response

Hi there, we are sorry to hear of your negative experience with TORLYS Cork Flooring. Please DM us at marketing@torlys.com with additional information and we will look into any possible solutions. Thank you.
-The TORLYS Team

Valerie in Toronto
Valerie in Toronto
0 reviews Mississauga, ON
10/10

Floor reno

I love my Torlys floors! We recently installed vinyl floors in our apartment and they look great! They were easy to install and I’d recommend them to anyone looking for a new floor option

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Company Response

Hi Valerie, thank you for the great review. We hope you love your floors!
- The TORLYS Team

Ronny in Toronto
Ronny in Toronto
1 review Vaughan, ON
0/10

Torlys Engineered Hardwood flooring

Stay away from Torlys Engineered hardwood flooring. It’s been a disaster, we had a number of boards delaminate and when they came out to service claiming they have some special tool to replace the board all they did was apply wood glue. We now have more boards delaminating and also cracking. It’s not a product that lives up to their claims and warranty!

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Company Response

Hi Ronny,

We're sorry to hear you've had a negative experience with TORLYS floors. We'd like to look into this issue further, have you contacted the dealer you purchased the floors to notify them of the additional cracking so they can speak with our claims department?

We are looking forward to hearing from you.

Thank you,
The TORLYS Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Huge help!

I was a having hard time choosing the colour I wanted for my floors and was thrilled when torlys told me I could order samples for ease of selection! Great customer service!

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Company Response

Hi there, we are thrilled to hear you got your free samples to help with the selection process. Be sure to tag us in your install! :)
Thanks
The TORLYS Team

Cher Iverson
Cher Iverson
0 reviews Mississauga, ON
10/10

Great condo transformation!

I used TORLYS floors in my condo and it totally transformed the space. My friends always ask about the vinyl floors since they are so stylish and nice to walk on. So happy!

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Company Response

Hi Cher, thanks for sharing this positive experience. We are glad you love your floors!

Collinson Inteiors in Etobicoke
Collinson Inteiors in Etobicoke
0 reviews Toronto, ON
10/10

All Around Great Flooring!

I have specified Torlys on many occasions for my Interior Design projects. They have a fantastic range of flooring products, with unparalleled quality and service. As an Interior Design professional, I have many flooring options to select from, and Torlys is definitely my "go to" for wood (or wood-look) flooring.

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Company Response

Thank you for sharing these kind words. It's always a pleasure working with you!

Laurie in Woodlawn
Laurie in Woodlawn
1 review Ottawa, ON
0/10

Torleys Floors

Bought this floor and aws told it was Quality from the salesman. Anything but Quality, within 2 months the floor began to WARP at ALL the joints. Complete GARBAGE. Rep said we had a humidity problem. BS,we heat with wood in the Winter and had AC in the Summer.

WORST PRODUCT EVER. !!!!!!!

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Company Response

Hi Laurie,

We're sorry to hear you've had a negative experience with TORLYS floors. We'd like to look into this issue further, have you contacted the dealer you purchased the floors so they can send out a TORLYS rep for a site inspection?

We are looking forward to hearing from you.

Thank you,
The TORLYS Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Torlys Smart Floors

We have one of the most diverse and unique flooring collections in the industry—hardwood, laminate, leather and cork. We design easy-to-install planks and tiles that simply click together without glue or nails. See all the different colours, patterns, and textures that will enhance any room! For more information on products ...
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