Bathroom renovation in Magazine
Had a few problems with this company. The store is very nice, and many of the sales and reception staff are friendly but the after-service care is far below what you would expect from a ‘high-end’ store so don’t be fooled.
I ordered a $250 tap from them to sum up here are the facts:
They lied about my delivery times (I confirmed this with UPS)
They are slow to respond to calls and emails when there is a problem
The manger does not reply to emails
They do not check inventory, for quality, etc (I spent 3 hours driving back and forth returning a tap that was not to spec)
They make it difficult to get a refund even when they know you do not have the product (I called them 3-4 times and sent emails, I was told they could not give me my money back, even though I never received the item)
They put the emphasis on the client to do all the work- call couriers, check delivery times, check product, etc
In the end I had to say I am within my legal rights to ask for a refund as they have broken the terms of the contract (by not delivering the tap within a reasonable time) and give them a step-by-step process of what they should do.
Eventually I got my refund and this is all despite the fact that last year my renovation appeared in a magazine and I told the store it might be appearing again and they might be mentioned in the article.
In the end I ordered my tap from a company in the UK it came two days early and was $30 cheaper than TAPS (including shipping and taxes)