Thank you for the review! We're glad your project worked out, and please let us know if there is anything else we can do for you in the future. We'll be sure to pass on your comments to Jorgen as well.
Thank you for the review! Always glad to hear that a project met/exceeded expectations. Please let us know if there is anything else we can do for you!
Hi! Thanks for the review. Please let us know if there is anything else we can do for you!
Complete House Retro-fit for Storeage
Thank you for the review! We'll be sure to share this with Barb. Let us know if there is anything else we can do for you!
Hi Lorna, thank you for the review! Please let us know if there is anything else we can do for you!
Basement closet installation (avoiding a larger home reno in the process!)
Hi Kathryn. Thank you for the review! We'll be sure to pass this on to Barb and the installers. A pleasure to work with you, and please let us know if there is anything else we can do for you!
Unfortunately, there was certainly a lack of communication here, and that is not the norm. The client should have been advised that like other closet companies in Toronto, we do not provide a patch and paint service. Most customers will arrange to have the closet tearout done in advance and painting complete before our arrival. Because builders use a combination of fasteners and adhesives, removing such materials inevitably leads to damage no matter how much care is taken. We have acknowledged from the outset that our designer did not make this clear, hence our offer to pay for this service should the customer have it done, and our offer still stands. As an alternative, we have been working behind the scenes to find a painter in the hopes of rectifying the situation for the client, and continue to do so.
Hi Sharon, thank you for the feedback! We're thrilled that you're happy with the results of your project, and will pass this on to our team. Let us know if there is anything else we can do for you!