Shanks A & G Plumbing & Heating Ltd

We have used Shanks many times because they are so close, but every time I regret it. They are close and come quickly. That's good. But, even simple jobs somehow require multiple trips, and you get billed for many hours of "work", while they "go get parts". Once they came, just said they didn't want to do the job, and then billed for a "service call", which involved no service what-so-ever. If you must call this company, request anyone BUT Yusef. He is completely useless.

Called and they were on site the same day to fix the issue. Doesn't get much better than that! Thank you for taking care of it so quickly for us

We have a rental property (80 year house rebuilt 30 years ago) in mid-town toronto. The basement toilet was overflowing so the tenant called Shanks. They came in, decided there's no problem and needs no solution, and left us a bill for investigation. The very next day, the SAME problem occurred. The tenant called Shanks again. Shanks came in and started investigation with 5 plumbers! My husband asked for an quote from them over phone before they proceed, however never received. Shanks proceeded anyways. By the end of the day, Shanks decided that the problem is caused by tree roots growing into the clay pipes and they can't solve the problem. They asked another plumbing company to come in and give us a quote for $2800 to replace the pipe. In the same time, Shanks made my tenant pay $1300 on our behalf without even letting us know! We quickly hired another highly regarded plumber and did another investigation. The problem is NOT caused by tree roots and didn't need 4 digits to solve! Reading the past reviews i realized Shanks make old house owners pay 4 or 5 digits to solve the same problem that might not even exist in the first place; make them feel cornered to resolve an "emergency"; and make them pay more as the "situation was unexpected". I doubt Shanks' professionalism and integrity.

Working with Shanks is like being a family on "Holmes on Homes" but without the anxiety! They really know their stuff. They can be trusted. They charge a fair price for valuable work. We had a pretty major job with Shanks as part of a basement reno, involving drain work, new radiators and a bathroom rough-in. They did a great job. Quick, clean, efficient and on budget. They have a big team of professionals. In total we had nine different people in our home. Every single one of them was a pleasure to be around. Courteous and great with the kids and dog. Big shout out to Dave. Very knowledgeable. Great person to work with. Kept every promise he made. You can be very confident that Shanks will be a fantastic partner in your renovation.

We had a malfunctioning toilet in my parents' ensuite and called Shanks in the morning and they came that day even though It was the week between Christmas and New Year's. The plumber diagnosed the problem - the tank wasn't flushing full tank of water each time - and he had the replacement parts in his truck and sorted out the problem. The plumber was friendly and courteous.

I did a basement renovation about 15 years ago. The bathroom was in need of attention as the 3-way diverter in the shower had seized up and needed to be replaced with a 2-way. I only had 2 tiles and we thought it would be impossible to access the parts without cutting above the border. Steve managed to do this so perfectly without excess cutting and my shower looks like new as if nothing was ever wrong. He was so lovely to deal with and kept me apprised of everything he was doing. I am thrilled with the results.

Our 20 year old toilets needed complete overhauls - replacement of the stacks and seals. Other suppliers we spoke to told us to buy new and they'd install. Shanks said no problem and we booked a date. The day before they were due to arrive our hot water heater gave up the ghost - water all over the place etc. We called them immediately and the next day all the work was done. They switched out water heaters, did all the repairs, took care of the natural gas hook up and more. The staff they sent knew exactly what they were doing, the scheduling of parts arrival | installation was seamless. I would recommend them without hesitation.

I suppose we first employed Shanks 25 years ago and Dave just came over to do a plumbing job a few days ago. Whatever household job we need Clarky is our first call. I never question price because good quality work costs and they always deliver.

As a real estate agent with my name on the line I do not hesitate to use their services and nor should you !

Shanks came in to fix a toilet that was acting up so I had the gentleman take a look at all of my other plumbing fixtures at the same time. He fixed the toilet along with 2 others and ordered parts for 2 faucets. Professional, reliable and good communication. Yes I will use services again and recommend to family and friends. Thanks Shanks!

Our shower stopped working and Shanks had to change the part. (All the fixtures we bought 15 years ago from another company broke so we knew this was the list likely the case.)

They ordered something that went well with our other bathroom fixtures.

We've used them for decades with our radiators and knew they are a very dependable and trustworthy company.

We couldn't be happier and we'll use them next month when we renovate our kitchen.