I replaced a mattress this year and after picking it out at the Store made arrangements for Home Delivery and for the other mattress to be taken away. Sears Delivery turned up right when scheduled, assisted me in putting the old mattress and box spring in the supplied plastic wrappers, unpacked the new mattress and box spring, assembled it and were in and out in less than 15 minutes. The delivery staff were courteous, efficient and reinforced my reasons for dealing with Sears.