Adt Protectron - Out of Business

Been with ADT-Protectron for a few years. Quick response, highly qualified & trained installers, acceptable pricing, variety of features. I would definitely recommend ADT-Protectron to friends and family who are looking for a security provider.

I would not recommend this company to anyone. When I signed the contract 3 years ago I didn't realized I signed a 5 year contract which if I was told that I would not have done so. I recently moved and when I phoned and let them know they gave me two options either they put in a new equipment in my home and add on 10 more months onto my contract, or I pay out my contract. In my contract it doesn't say anything about adding on 10 months. They also took upon themselves to end my contract and sent me an invoice. I was also told that they put thousands of dollars in my home which is not true they only put in a key pad, because they left all the equipment from my old security system. So not sure where they are getting thousands of dollars the most I would owe them is for the keypad which is paid for.

we have been with this company for a few years. Have had nothing but trouble with the system. They came, moved the system and promised to come back to fix the hole they left in the wall. I've called a few times to ask to get it repaired and they give me the run around, saying its not their responsibility, that's the other companies problem, etc. They ha e changed hands so many times, it's confusing! I will not recommend this to anyone I know, ever! I'm very disappointed. Such a waste of money!!

I have been with this company since 2013, and they had changed owners multiple times. I feel that this company is not meeting my satisfaction, and cannot wait till this contract is over. I will not be recommending this to my friends or family. While I gave compared this to other companies this one costs more.

I have this system installed for the past year & am tied in a contract of 3 years. I am a happy go lucky person but I SERIOUSLY REGRET signing up with this company. I hope that everyone reads the reviews about this company before signing up. We had been paying for the system for a year now & it wasn't even working as it should have. When trying to dispute this, I had the WORST TIME ever. Including spending my whole Saturday waiting for a tech to come & confirm that it is their system that is faulty. And till now I haven't heard about a compensation that they are going to provide. The people in the call centres ARE THE WORST!! I have spoken to a couple & all of them were the same. I am tired.... I am paying for this crap for another 2 years... It's very painful..........................

I pay $50 per month for security and i find out that i am paying 3 times more expensive.
I tried to cancel my contract but its impossible.
Don't go under their contract.
this company is unreasonable expensive

Been with ADT for 5 years had no problems. My smoke alarm is defective and being monitored by ADT. They can't send someone out for 5 days to fix it and leaving me unprotected. Tried to call head office and promised a returned call, but no one did. Had to go out and buy a smoke detector so my family can be safe. Unprofessional and switching to another company who only charges $25 a month and has 2 way monitoring. Pass this along to anyone thinking of getting ADT.

Worst company ever. First , we changed our home phone line and its not compatible with the alarm but they didnt even realized that there was no signal connected, did not even bother to call till we called and asked hen they said they will install a box asked me to renew the contract to another two yrs, so i accepted (should have not). Then now we have just replaced the whole house windows and the patio door without realized that the window installer took out the alarm sensors. So we are not able to arm our alarm and called them. First, They told me that i have to pay 99.00 min an hour for the installation plus whatever the equipments that needed to be changed, then after arguing they told me to pay 300 and extend our contract for another three years. So i asked them what if i want to cancel, they said if i want to cancel, it will be 506.00. What a rip off !!! Worst company ever With worst customer service . Anywhere else but not this company everyone

Do not use this company. I canceled my account balance in May. July 27th i receive a letters stating I owe $52 and my account will be sent to collections. When I call to inquire they tell me it was for a battery back in feb. I never received a statement and when I spoke to them to cancel my acct why wasn't I told then I was 2 months delinquent in my payment. I bet they didn't even change a battery. Some made up fee to get a few bucks out of me before switching. Terrible customer service. Go anywhere but here

I've had the alarm system since we moved in almost 2 years ago with little problem. We've set off the alarm a few times by opening the door, forgetting to de-activate the alarm. We never got a phone call to check on us from Protectron, even though they say it's monitored. Last month we decided to get a security camera. Out of the month we've had it, it's worked for a week, week and a half MAX. We've had it replaced once, 3 technicians show up, and talked to no less than 11 different "technical support staff" who's real job seems to be transferring you to other people without helping you, or telling the next rep what is going on, so you have to explain yourself all over again. One rep even told me to look up my problems on Youtube! I finally had enough, and told them to take out the camera and give me a refund, since it was more trouble than it was worth. Going to look for a new company now. No alarm trip callbacks, bad cameras, unknowledgeable customer service staff. STAY AWAY!