I would not recommend this company to anyone. When I signed the contract 3 years ago I didn't realized I signed a 5 year contract which if I was told that I would not have done so. I recently moved and when I phoned and let them know they gave me two options either they put in a new equipment in my home and add on 10 more months onto my contract, or I pay out my contract. In my contract it doesn't say anything about adding on 10 months. They also took upon themselves to end my contract and sent me an invoice. I was also told that they put thousands of dollars in my home which is not true they only put in a key pad, because they left all the equipment from my old security system. So not sure where they are getting thousands of dollars the most I would owe them is for the keypad which is paid for.
- Approximate cost of services:
- $1,799.64
- Company Response
To Meghan Lynne, we would like to find a solution for your new home. You can reach our Moving department by calling us at 1-800-653-9111, or you can send an email to communication@protectron.com. Please include "Homestars" in the subject line. Thank you! Natasha