Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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67%

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Reviews for Pioneer Family Pools

Average customer rating:
6.8 10 (148 reviews)

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Robert Macdonald in Hamilton
Robert Macdonald in Hamilton
5 reviews Hamilton, ON
10/10

Pool

We talked to a gentlemen at pioneer pools and gave us alot of information about pools and prices and helped us decide what would be good for us or what price range. We wanted this one above ground pool just something to cool down in for the summer and we ended up deciding on one he said there was one left so we paid and waitting for it. Then we get a call from the same gentlemen saying that the warehouse made a mistake and didnt have one so he offered us one that was alittle bit better and alittle bit more in price but he did give us a deal on it and also some of the assorries for it to. I would recommend pioneer pools to anyone. I have tried other pool places but this one they do everything for you if something happens to your pool or even just a small part and also the guys that came to install the pool were so nice and did the work fast and cleaned everything up after.

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Sebastian, Toronto
Sebastian, Toronto
3 reviews Toronto, ON
5/10

Pool Closing

With a new baby, we did not have the time to close our pool this year. With the winter fast approaching, we called Pioneer Family Pools who arranged to send a team out the following weekend (very short notice). The two lads they sent worked very quickly and efficiently. We weren't home (and had already turned off the outdoor taps) making it difficult to fill the water bags that hold the tarp in place. They actually sourced water themselves to fill it (rather than stopping the job). Amazing job> we will definitely use them next year!

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Jon C.  Mississauga
Jon C. Mississauga
5 reviews Toronto, ON

First Review

10/10

Pioneer Inground Pool install- Mississauga

Bryan is a true professional ! The crews worked though the worst weather and completed the pool in amazing time. We looked to have a pool installed 4 years ago and all but a fw pool contractors even showed up. because the access was tight, we wrote off the option of the pool unitl i decided to give it one more shot this spring. After discussing the deails with Bryan, we came over for a site visit an said the access was more than acceptable and they have doen installs where they have set up a conveyor belt system to dig out the pool. As soon as i heard this i knew Pioneer was the team for the project. Very simle and straight forwad process, they made it easier than buying a car. Two short visits later e had out dig scheduled and we were ready to go. Bryan connected with our contractor looking after the armor stone walls and pattern concrete and we were in business. From the dig all the way through to the final quipment set up , these guys knwo how to make thigns run and work smoothly. Like a well oiled clock ,tams show up on time, do what they need to do and move on.
We are so happy with the Pioneer pool and have enjoyd it since June 1st this year.

if you are looking for a pool and alk into this not knowing much about the process, your will be very comfortable with the process Pioneer has to complete the pool . They have ben great !!!! Top Marks !!!! The after service and follow up has ben fantastic !!!!

Thank you to everyone at Pioneer pools !!!!

Jon Connor

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Kallie in Wolfe island
Kallie in Wolfe island
1 review WOLFE ISLAND, ON
0/10

Ordered a pool liner

I ordered a pool liner 4.5 weeks ago and was told it would be in, in 1-2 weeks.... I have had to call almost every week to get the ETA and have been met with snotty and rude associates (except 1) who half the time seem to have no idea whats going on OR they make up excuses!!!
This store is aridiculous excuse for a business!!
Considering Ive called around to other stores and they can have a liner in overnight there is NO reason the biggest pool store in Kingston should have ANY problems!! But they do because theyre incompetent!

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Sandy
Sandy
12 reviews Oakville, ON
0/10

Midwest Solar blanket

Purchased a solar blanket last week with a 4-year warranty. Installed it the next day. The next morning it was torn where the straps attach - the wind must have caught it - it's very thin.
Took a picture and the receipt back to show the service manager at Pioneer. He said it wasn't covered and wasn't their problem. He explained that the warranty simply covers any split on seams or if the layers come apart. He had no answer for why they sell substandard product.
Don't buy this solar blanket. We won't be shopping at Pioneer anymore since they don't stand behind what they sell.

3 of 3 people found this review helpful.
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Bricktop in Oakville
Bricktop in Oakville
6 reviews ,

First Review

10/10

Swimming Pool and Landscaping

Thank you to everyone at Pioneer Pools in Oakville, Especially to Mike Lachowskyj who basically took care of everything and left us with the backyard we have always dreamed of. Thanks to Ashley and Outdoor Lifestyles and Rick at Gerrick Carpentry for transforming our rectangle of grass into the dramatic vacation spot our yard has become.

Most of our friends who have pools all went with Pioneer so there was no question that Pioneer and Mike would be our first call. Everything was done with great care and craftsmanship from the guys digging the hole to the final inspection and orientation.

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rick hill in Hamilton
rick hill in Hamilton
1 review Hamilton, ON
10/10

pool

pioneer pools did a great job did the work in less time than quoted, the installers were very friendly and personable,and there follow up was great and the sales rep was very helpful

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SteffSqu
SteffSqu
4 reviews Essex, ON
4/10

hot tub

We bought a Hot Springs hot tub at this location. The hot tub itself is excellent, would definately reccomend Hot Springs, we love the product. the service from pioneer however wasnt great. It takes weeks for a part to come in and another few weeks to get it installed. The customer service is one of the worst we have ever experienced. We would NOT reccomend Pioneer for anything other than buying your chemicals.

1 of 1 people found this review helpful.
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Company Response

Good morning,
I work for Pioneer Family Pools. If possible, I was interested in understanding more about what part you were looking for? I hope to determine why this service took so long and would aim to prevent it in the future. I know this review was written a long time ago, but perhaps there is something I can do to help.
Kind Regards,
Courtney

Celia from Richmond Hill
Celia from Richmond Hill
1 review Toronto, ON

First Review

10/10

Inground vinyl pool

The job was completed quickly and professionaly. The workers were courteous and knowledgeable. We were extremely happy with the customer service we received when an issue arose. They responded quickly and resolved our issues with a "no nonsense" attitude. They were referred to us and I would recommend them to anyone.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living!

Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away.

At Pioneer Family Pools, it's all about family to us. We understand that relaxing in your soothing hot tub, or enjoying a summer barbecue by the pool with our all-new collections of patio furniture and accessories, are the much-needed moments in your busy life - those moments you truly cherish with family and friends.

Give us a call today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pools, Hot Tubs, Patio Furniture, Maintenance Products, Chemicals, Service
SERVICES
Full Service Pool and Hot tub Options. Safety Cover, Liner and Custom Covers.
BRANDS
Hayward, Zodiac, Polaris, Paramount, Atom, Pentair
SPECIALITIES
Pool, Hot tubs and Patio Furniture
WEBSITE
https://www.pioneerfamilypools.ca/
YEAR ESTABLISHED
1965
NUMBER OF EMPLOYEES
250
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.