Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Burlington  >  Pioneer Family Pools  >  Poor service received in Markham
Claude in Richmond Hill
Claude in Richmond Hill
1 review Markham, ON

Poor service received in Markham

I asked for a replacement for the o-ring for my chlorinator, I had the o-ring with me. They gave me a replacement that did not look the same, but assured me it will work.
I tried it, but it leaked.
I went back to them to get a refund and buy a new chlorinator, the manager told me that they will not take the o-ring back because the package was open. I am not sure how he expects me to try it without opening the package. I would expect that since they recommended this o-ring, that at least they would stand behind their recommendations.
I spent thousands of dollars on this store along the years, I guess they will not see me anymore.
The treatment I received from the manager was very bad, felt like he just did not care.

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Company Response

Hi Claude! I spoke to our owner here and he said we can definitely find a solution. Apologies if this wasn't conveyed initially