I asked for a replacement for the o-ring for my chlorinator, I had the o-ring with me. They gave me a replacement that did not look the same, but assured me it will work. I tried it, but it leaked. I went back to them to get a refund and buy a new chlorinator, the manager told me that they will not take the o-ring back because the package was open. I am not sure how he expects me to try it without opening the package. I would expect that since they recommended this o-ring, that at least they would stand behind their recommendations. I spent thousands of dollars on this store along the years, I guess they will not see me anymore. The treatment I received from the manager was very bad, felt like he just did not care.
- Company Response
Hi Claude! I spoke to our owner here and he said we can definitely find a solution. Apologies if this wasn't conveyed initially