We had a hit and miss experience with Peg. It started really positively and ended just...meh. The work itself is nice, and we're happy with the kitchen. It just took a lot of effort to get to the completion stage, and the miscommunication that happened throughout was off-putting, and we wouldn't use them again.

Positives: initial walkthrough good, clear timelines and line by line proposal, nice contractors who were respectful of our space.

Negatives: poor communication as the project proceeded, inconsistent handoff between contractors and the office staff who managed the project, which included misquoting costs

Our initial walk through was great - we got a lot of work quoted from them and Allan was very detailed in his assessment of what needed to be done. We had a kitchen planning session at Ikea, where Allan provided measurements for the countertop and adjusted our plans. We were happy to proceed from that point, and we had a lot of back and forward after that with Michelle to identify the work we were going to prioritize, and the timelines for that. We scoped down the project to just do the kitchen to get it done by the holidays and agreed we'd revisit some of the other work before signing a contract. I'm really glad we did that instead of committing to doing our kitchen, bathroom, and stairs with Peg. As the work commenced, there was some disconnect between the initial conversations we had with Allan, and then with some of the contractors who came in to do the work, and it took a lot of conversation to ensure we were all on the same page. The electrician and the countertop person had to come multiple times because they weren't scheduled at the right times, the countertop that we'd had an initial quote for based on Allan's initial measurements ended up costing double, because Allan's initial measurements weren't passed on to the countertop company at the time of quote, the cabinet people didn't install the cover pieces we'd discussed as noone had told them to do that, and when the drywall people took down our old architraves and door trims, we were asked if we wanted Peg to replace them, said yes, and then this just didn't happen until we chased it.

For the first 4 weeks we got lots of communication about any changes to the schedule or the timeline and had a lot of back and forward about the above details. As we approached the end of the project, that communication faltered. I found myself having to chase up answers and updates.

The majority of the work was due to be completed the week before Christmas. I had a conversation with Michelle on the phone where she said she was trying to get someone out to do the last bits of work before the holidays, and she'd get back to me. Then I had radio silence for two weeks. Noone answered the office phone, emails, there was no out of office message saying they were on a holiday shut down. Then there was no acknowledgement or apology that they left us hanging and ignored all my voicemails and emails. The work finally got done, 4 weeks after it was supposed to, but even that wasn't smooth as between our initial walkthrough and the final finishing touches, Peg forgot what we'd agreed and had to redo the work. We didn't have a final walkthrough on their work before final payment, and by that point we were just done with them and a few small details, like poorly applied sealant and misaligned trim, we have dealt with ourselves to just call it a day and be done.

Peg did an amazing job renovation my shower. They fixed work that a previous bad contractor did. When I look at my shower now it is exactly how I dreamed it would be. Plus seeing first hand the work that they did. I am confident that I will not have any issues or leaks with this new shower. Thanks again Peg and I will be using you again for future work.

We have a very small Kitchen, and PEG was able to come in and find a creative way to renovate the space to maximize our footprint. We had dreaded renovation experiences in the past, but had quite the contrast with PEG; up most professionalism, great workmanship and confidence to carry the project down to the small details. They truly partnered with our vision and delivered a kitchen that we love. I would work with them again in the future; highly recommended!

PEG recently renovated my dad’s bathtub to a stand-in shower and we were very happy with the results. All the work was performed professionally with excellent and responsive customer service. We would definitely use and recommend PEG for future renovations.

From the process of getting a quote for the project until completion, PEG was professional, courteous, and responsive. I will focus on a couple of points that I found most impressive:

1. they were flexible when the scope of the project changed from the initial quote.
2. Alan and Bill took their time to ensure the job was done properly and involved us as issues arose during the project. They demonstrated that they truly cared about the quality of the finished renovation.
3. They were also very well organized and respectful of our space during the project.

My great experience started with the customer service team (thanks Michelle & co) who helped me organize the installers coming out and were very kind every time I forgot to do something. The installers (shout out to Nik) were amazing! They were very professional and efficient. My wardrobes look amazing and I didn’t have to do anything but provide the materials. They installed 6 complete wardrobe systems from scratch and they all look amazing! I am grateful for their service and would recommend them to anyone who needs help with an installation of any kind.

I hired PEG Reno to customize and build in all the fixtures for my retail store. The job entailed taking down a wall, fixing flooring, framing and drywall IG a new fitting room, tons of carpentry and very precise specifications. The job was completed completely on time, on a tight schedule. Bill went above and beyond to ensure that everything was perfect. I am extremely happy with my decision to hire PEG and would recommend them to anyone.

PEG Corporation was wonderful to work with. They were professional, courteous, and very efficient. We highly recommend their service!

Peg was able to beat another quote we received for our project, and far surpassed the other firm on customer service.
Dealing with Peg was, by far, the easiest part of our renovation project. Prompt, great and fast communication, quick turnaround time and they helped problem solve a couple of issues.
Wouldn't hesitate to use them again for future installations or design services.

I purchased Ikea base cabinets and had custom doors made. Peg did the install as recommended by my door makers. Their work was excellent, the installers were timely, tidy and kept us in the loop at all times. The customer service from start to finish was excellent, always keeping in touch as well. I was very pleased with everything and highly recommend them. Thank You Peg.