Hit and miss experience with PEG
- Company Response
Dear Alex,
Thank you for taking the time to provide feedback about our services. We are so sorry that you are disappointed with our services. Kitchen renovations can be chaotic even at the best of times which is why we can only give an estimated time of completion. Per your correspondence with our office, most of your renovation was completed before the Christmas Holidays and that would have also included the repairs around your patio door (as scheduled) had the door installation not been rescheduled from Dec. 9th to Dec. 19th by your contractor.
We are also sorry to hear that you were unaware that our office would be closed for the Christmas Holidays (Dec. 23rd - Jan. 3rd) as our notes indicate that we communicated with you throughout the week of Dec. 19th -20th via phone & email, AND also during the Christmas break at which time most of the work surrounding the patio door was coordinated and completed. We also had an automatic email response noting that our office will be closed. Moreover, upon our return to work on Jan. 6th, Michelle reached out to you on Jan. 7th to finalize the completion of the remaining work but did not get a response from you until Jan. 15th in which you noted that you 'thought you had responded but found the email sitting in your drafts". Following that correspondence, all of the remaining work was swiftly coordinated & completed.
We acknowledge that your kitchen renovation took longer than anticipated & with hiccups as expected with renovations but though there was a delay, all of the work was completed as contracted. At PEG, we take pride in working with our customers to resolve any issues surrounding their renovation, and we take pride in the fact that we have never walked away without completing a job, including yours, in the 30 years that we have been in business.
Sincerely,
PEG Customer Care Team