Consumers Choice Home Improvements

My windows had not been updated since it was built. We had to maintain the wood frames and windows did not perform the way they should. Lots of ice built up in our old windows. We took the advantage of GreenON rebate this year and had 10 windows replaced by Consumer's Choice. Our experience with this company has been very positive. David Greenberg came to provide us a reasonable estimate and was quick to respond to all our questions. They informed us in advance for each step prior to the installation of windows. The process was easy. After the installation, we found out a crack in one of the windows. David told us to sent an email to the customer service department to resolve the issue. They respond within a day and let us know what would happen. A service guy came to fix this window within a month. The service manager (Paul Vanier) dealing with the rebate application was very helpful and quick to respond. So we received our rebate and are very happy to have nice new windows that not only make our house looks great but also do their job to keep the heat/cold within.

I connected with David Hunter at Consumers Choice to get some new windows for the front of the house. He was very professional and knowledgeable and helped me pick the right product and colour to compliment the look of the home. I was also very happy with the installation crew and after sales service .. I would definitely recommend David and Consumers Choice to anyone looking for new windows.

July 19/18 Luka along with Craig and Kyle were able to get the bay window installed, It looks great. However there was another mistake on my laundry room window. The company is working with me to reach an agreeable outcome. So the only problem left is the bathroom window which is being reordered. I have not been advised yet of a delivery /install date. The company is trying to expedite the order. I must say that I was very impressed with the installers, Craig and Kyle. they were very professional and so far the best experience in my ordeal. The company is working with me to address my concerns/ complaints and I do appreciate their current efforts.
July18/18 The company lost my order at least once and twice delivered window that were the wrong size. Management did not seem to take my situation seriously. My windows were ordered in January 2018. Today, July 18,2018 they showed up to install them and so far four window are wrong.

Choose Consumers if you want your project to go months beyond the "Guaranteed Completion" date and to have leaky windows only to be made to feel it's your fault.

The full story, we had 15 windows and a door that needed replacing, after getting a couple of quotes we went with consumers even as it was not the lowest. We chose them as the 'guaranteed completion date' gave us piece of mind that the project would be finished within a few months (Nov/2017).

As we approached the date I had heard nothing form consumers, I called and they said the windows had not been manufactured yet and the date would need to be pushed back. Upon reviewing the contract I saw that they could do this without penalty. **WARNING 1 - THE GUARANTEE DATE MEANS NOTHING**

This continued into 2018 when the job was finally started. It was a couple of windows at a time and I ended up feeling like an unpaid manager as I constantly had to stay on top of consumers and the installer to get any work done **WARNING 2 - THEY WILL NOT CALL YOU, YOU WILL HAVE TO CALL THEM MANY MANY TIMES**

When we got half way though the job we notice one window was leaking, badly. We called the installer and he came to look at the issue. Time and time again he indicated the problem was that our siding was different than most and implied it was not his fault or problem. He did reluctantly fix the leak. Then surprise surprise, another leak in a different window, same story, call the installer, be made to feel like it is not his fault. This time he says the 3rd window on that side will probably leak as well and left without addressing the problem he knows is coming. Sure enough, next rainstorm, big leak, call again and get it reluctantly fixed. **WARNING 3 - OUR WINDOWS LEAKED BADLY AND WE WERE MADE TO FEEL LIKE IT WAS OUR FAULT**

After many months of playing project manager we finally had the job completed in June of 2018, this is 8 months after the meaningless guarenteed completion date. As a farewell gift our installer left the stickers on the window inside our attic which is difficult to access, looks unprofessional, but hey, par for the course.

I contacted a manager named Paul at consumers to express my displeasure and to see if we could reach a settlement for this ridiculous experience. After some back and forth their best and final offer was 1.6% of the job cost returned. I reluctantly agreed to this miniscule renumeration, but hey, jokes on me, that was one month ago and no cheque has arrived.

Avoid these jokers at all costs. Try and get a quote from a local company that will have some loyalty to your neighborhood and the project. Would leave no stars but after all this frustration we do have all our windows and doors installed and in working order. One star. Use any other company.

This is the second time that I have had Consumers Choice complete work on my house. The first time was for a window knockout/patio door installation, which after 2 years still looks great. This time around they installed 2 new doors, replacing doors that were 50+ years old. The entire process was great again. The sales rep Blaire arrived on time and showed what different doors would look like on my house, explained the sizes and styles that would work, and gave a thorough explanation of the entire installation process. Pavlo completed the installation and I would recommend his work. He completed the installation by the agreed to date, and it only took him half a day to complete the job. The finished product looks great and no complaints after two weeks. He was very professional, protecting my floors and walls while working. I would recommend Consumers Choice!

GreenOn window replacement job - issues arose with discontinuance of the program by the Govt. which led to me calling multiple times in order to ensure that my rebate submission paper work was being handled. Marilyn has been outstanding in providing excellent customer service updates and promptly responding to all of my questions.
From an installation view point, Danny and his colleague were on time and expert in their installation. Of equal importance, they removed and cleaned up all the resulting garbage. Great job fella's.

First of, I have no word how to explain the experience I had with the ‘Consumers choice’.
we have been told by ‘Consumers choice’ window brick to brick and triple glass installations for better installation and energy with efficiency price. We were informed clearly by one of the salesman by the name Jaycen that by changing the windows to energy save, it will reduce/save energy and with efficient price range.

we did not ask for installation over existing frame. We have been told wall to wall or brick to brick. We had a window that was changed long time ago made with brick to brick. He went and showed us that this is wall to wall installation and they will make sure we get better installation with the new window energy saving windows. 

Furthermore, the day they came to install the window, I did stop them when I saw them working on the exciting frame/old wood. And I immediately called the office to inform them about the issue. However, as I left the house without my consent they processed to finish their job. I have been contacting them several times to get us a solution with no effect. All of this would not be a problem if they have resolved the issue when I informed them at that time. 
 
It’s truly unprofessional work what this company offered and what they actually did. Besides, we did not see any difference, because during cold season the windows are cold and during hot season the windows are hot. Moreover, we have been notifying them that there is draft/air leaking on the windows. We even did check ourselves. It did shows draft on the windows. even the guys who came to install the windows checked for us with their thermos to see where the leaking is and confirmed that there is draft/air leaking on the windows. Nevertheless, Consumers choice sent their employee to check the issue, then again, this person didn’t know what he was doing, didn’t even know how to check a draft/inspect the leak. He did open 4’’ side of the window on one of the room and he stated he did not have to check the rest of the windows.
 
We were so disappointed, wasted our time and money for nothing. Even though we have checked by others with a proper inspection and did show draft on the windows and of course improper installation with an uneven window which it technically reduced the value of our house.
 
I asked them to start monthly payment as we agreed in the first place and to fill the rebate on behave us. Earlier this year, the Government announced if you change a new energy efficient windows, the Government will refund up to 500 per window, however we did not hear anything from them.
 
Last month they sent me a letter saying that I have to pay in full amount within a month, if not they will take me to court. This is insane because we have been asking them that we have a problem on the newly installed windows every since they left the house. 
Their work will be affecting the value of our house. More or less, we did not see any difference on the monthly hydro/gas bill.
 
Do not trust this company. we have been told they do not have a solution.
They reduce the value of our house, they reduce the sizes of the windows (uneven installation), capped with a big aluminum frame, poor windows, no reduction outside noises, no reduction on our gas bills, doesn’t make any difference from what we used to have.
 
To back up my statement I will attach the windows pictures below. they promised me with triple glaze and brick to brick, but they installed with double glaze on the existing frame. I am asking them to remove their windows within short time or i will take this to the highest level. They lay, the goverment annouced the rebate cancled, however gave a deadline to submit all the uststanding paper until Oct 30.

All the windows in the house were replaced with new triple glaze, contract was signed on September 26, 2017 and even now in June 13 2018 the job is not completed. The first batch of windows were delivered on January 29 and they were just double layer, not triple as it was stated in the contract. The installers installed 2 windows without checking them despite the owner concerns and by the time they were stopped they already replaced the biggest windows in the house. As a result, all the windows had to be re-order and the new install date was now April 10. The new windows that were installed in April however came with no information about them (picture attached) and even 2 months later they are still delaying to provide me with an update. Beside this two of the windows are still not finalized; please do yourself a favor and choose a different company that is proud to stand behind the products that are selling and it's not a nightmare to deal with.

Wonder full job, very helpful guys. There were some delays during the project but in the end everything was sorted out professionally. They also credited a small amount to express their care.

We bought new windows from Consumers Choice and couldn't be more pleased with the entire transaction. David Greenberg suggested some excellent changes to the existing windows that improved both the appearance and usefulness. Communication with the company and the stallation were excellent and we love the windows.
There was a small problem that was dealt with quickly and expertly.
This is the second experience with Consumers Choice and we recommend them.