New Water Plumbing

Plumbing
Markham ON L3T 1L6
Write a Review
Write a Review

Recommended Professionals

99%(39 reviews)
97%(18 reviews)
98%(21 reviews)
99%(39 reviews)
97%(18 reviews)
98%(21 reviews)
HomeStars
Plumbing
New Water Plumbing
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

42%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for New Water Plumbing

Average customer rating:
3.6 10 (44 reviews)

Sort by

Shen in Peterborough
Shen in Peterborough
1 review Old Toronto, ON
10/10

Toilet Installation

I am extremely pleased with the outstanding service I received from Domenic in addressing my plumbing issues. He demonstrated professionalism, courtesy, and thoroughness in his work. I highly recommend Domenic as a skilled and experienced plumber who not only excels in his trade but also possesses excellent interpersonal skills when interacting with clients. He's a fantastic professional!

Thank you!

Shen

Approximate cost of services:
$2,200.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Overcharged blocked sink repair

The plumber took 1 hour to remove the block in the kitchen sink. But charged me for 2 hours! Management in a rude form disregarded the concern. Stating that they use GPS to prove their point! So our clock started ticking before the plumber even was in the unit. Presumably, it took him 15 minutes to get from the car to the unit and 25 minutes to fill in the paper work. Expect to be overcharged. No concerns regarding the quality of work.

Approximate cost of services:
$400.00
Was this review helpful?
Gerry in Toronto
Gerry in Toronto
0 reviews Toronto, ON
0/10

Great communication up to the point the company takes your money

Called this company to resolve two separate issues in two condo units (buildings are across from each other). Julie picked up the phone and explained and agreed that due to the proximity of the two units in two separate buildings, she wouldn't charge me twice for the $203 diagnostic fee but rather, in her words 'keep the clock running'. Thereafter, the fee is $51/30 minutes.

Both tenants kept me in the loop on the arrival and departure of the plumber. First job was completed within the hour. Second job was completed within 50 minutes.

That evening, I got an invoice for:
1st job $305 + tax for first job (overcharged)
2nd job $165 + tax (overcharged)
There are other parts fee totaling $115 + tax, which I am not disputing.

If you do the math, the company charged me 2 hours for the first job (when the work was completed within 1 hour) and charged me the 5/6 of the full diagnostic fee. instead of 'keeping the clock running' at the rate of $51/hour.

After seeing the invoice, I immediately called back the next day with an email follow up. Julie answered the phone and said she will raise it with the manager to resolve. That was Jan 6, 2023. Today as of writing it is Jan 25, 2023. I have yet to see or hear a reply from New Water Plumbing. I have since raised a dispute with my credit card company. Let's see if a credit card company will standup for consumer or will continue to allow company like New Water Plumbing continue to trick consumer in paying more without first seeking consent.

Approximate cost of services:
$658.00
Was this review helpful?
Grace in Mississauga
Grace in Mississauga
1 review Toronto, ON
0/10

Awful Experience

I needed to change a valve for my new washer machine with an open convennient working space. My condo manager helped me to contact the company and discribed the whole situation, my need, and confirmed the price of new valve $87, labor rate $203, and the work could be done within one-hour with the company's manager.

On Dec. 12, when the plumber Tony came and finished the work, he took time to advise me add an additional service "snaking" and declared it just charged me $25 and would benefit me more. Althogh I did not need that service, finally I chose to trust professional suggestion and took it.

I had another small question and asked Tony to confirm if the company would charge me for it, if so, how much. He said the company only charged clients base on time. I had noticed the working hour and there was absolutely within an hour.

Finally Tony said everything was done and asked to take my seat and do paper work for quite a while, then showed me his charging amount around $440, which was not what I have agreed in advance. I pointed out his mistake, while he said I HAD TO PAY FOR HIS TRAVELLING HOUR, which I never heard and never agreed with. My condo manager called the company's manager to explain the whole procedure and declared I would not pay more amount than what I agreed.

BUT, Without an invoice or any notification, without any further communication and WITHOUT MY CONSENT, the company charged me $413.58 from my credit card directly! Is it leagle?

Approximate cost of services:
$413.00
Was this review helpful?
Kathy in Windsor
Kathy in Windsor
0 reviews Toronto, ON
1/10

Sink Replacement

This company was recommended by the condo management but I dont understand why. The job was to replace the kitchen sink (which we had to buy) in my mothers condo. The old sink along with the existing tap (which was only a year old and we intended to re-use) had to be removed. The plumber cut the sprayer hose instead of using the quick connect which meant that we had to run out to purchase a new identical replacement tap ($213 cost to us). My husband had to cut the hole in the counter for the new sink which was a bit larger than the old sink because the plumber had not brought his saw. The total time to replace the sink was 5 hours. According to their price quotes it should have cost $600 ( $200 for the first hr and $50/half hour after). However the total cost on the bill was an outrageous $1100. This doesnt include the cost of replacing the tap which was damaged by the plumber.
My husband sent an email to New Water Plumbing about this but we have not had any response.
To keep this short, I havent mentioned any of the other issues that occurred but it's safe to say that New Water Plumbing will never do work in my own home. I can't afford them any more than my mother can.

Approximate cost of services:
$1,100.00
Was this review helpful?
jennyp from Scarborough
jennyp from Scarborough
3 reviews Toronto, ON
10/10

Solved my kitchen leak

New water plumbing is the corporation plumbing company for my condo. After seeing all the negative reviews online I was a bit concerned and skeptical in dealing with them, but I have personally dealt with Abdul on a few occasions for different issues with my unit and he has always been pleasant to work with and knowledgeable.

Most recently I had water in my kitchen area and Abdul came out to inspect what the issue was. He was quick to find the cause of the water which was due to an issue from a contractor in my kitchen renovation. I was experiencing some issues with the contractor, and Abdul without any hesitation took pictures of the water cause, even made a video so I can provide proof to the contractors and ensured he documented it clearly on the invoice. Needless to say he was extremely helpful and went above and beyond to help me in this situation, and the contractor did return to rectify the issue.
Thank you Abdul, it was a pleasure working with you.

Approximate cost of services:
$250.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
1/10

Continued water pressure issues

My building hired this company in February (New Water Plumbing) to fix a plumbing issue, so they shut off the hot water. When it was restored, both my kitchen and bathroom shower had no water pressure. I alerted the building and they hired NWP to resolve the issue, informing me that I would have to pay for this service. The plumber flushed the kitchen tap, but said he couldn't restore full pressure as the tap itself was clogged with sediment and I would need to replace. He cleaned the cartridge in the shower, which restored the water pressure. It cost me $600. In the last day (four months later), they were back fixing something else in the building and shut down the hot water again, and AGAIN my shower has no water pressure. I asked the PM to send the plumber by to resolve the issue before they left. I told him the issue, he paid no attention to what I was saying. He turned the tap on and off a few times, but I kept telling him it was a hot water/sediment issue. He said nothing. Frustrated with being completely ignored, I said again more forcefully that I know what the issue is, he walk up to my face and said I needed to be quiet he knows what he's doing, he was trying to get the sediment out of the tap. Of course, turning it on and off didn't work and he walked out saying that he was hired by the building and he didn't care if individual units had issues with sediment and water pressure, it wasn't his problem. I went up to speak with the PM, he arrived and again was really rude, telling me again he knows what he's doing (although my water pressure issue wasn't resolved). The PM is going to hire another company to resolve my issue, which will cost me more money. This company's plumbers do not know what they are doing and they are rude.

Approximate cost of services:
$600.00
Was this review helpful?
GoTaogo in Maple
GoTaogo in Maple
1 review Toronto, ON
0/10

Condo Pipe maintenance

New water plumbing is hired by my condo's manage office to fix building's pipe, but they left the pipe open and turned on the main building pipe, which caused the water leaks which damaged my unit severely. All flooring needed to be replaced! How terrible and negligent their service! If you don't want your house in a disaster, move away from them.

Approximate cost of services:
$10,000.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
1/10

Beware of their dishonest billing tactics.

They fixed my clogged sink then tried overbilling double the time claiming travel took 1 hour, but he accidentally showed me his previous clients address, which was only a 10 minute drive away. There more to the story, please see my Google review for exact details!!

Then I called the company, spoke to "Eric" said they would call back and they never did, they just charged my card without my consent. So exhausting/stressful

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Hello,

I am sorry for the inconvenience. Please email info@newwaterplumbing.ca and ask for Gord. I would like to make this right.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Water Plumbing

Plumbing
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Plumbing pros in Thornhill?