New Water Plumbing

Plumbing
34 Doncaster Ave Markham ON L3T 1L6
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New Water Plumbing
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42%

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Reviews by rating (past 12 months)

Reviews for New Water Plumbing

Average customer rating:
3.7 10 (37 reviews)

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GoTaogo in Maple
GoTaogo in Maple
0 reviews Toronto, ON
0/10

Condo Pipe maintenance

New water plumbing is hired by my condo's manage office to fix building's pipe, but they left the pipe open and turned on the main building pipe, which caused the water leaks which damaged my unit severely. All flooring needed to be replaced! How terrible and negligent their service! If you don't want your house in a disaster, move away from them.

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Private User
Private User
Private User reviews Toronto, ON
1/10

Beware of their dishonest billing tactics.

They fixed my clogged sink then tried overbilling double the time claiming travel took 1 hour, but he accidentally showed me his previous clients address, which was only a 10 minute drive away. There more to the story, please see my Google review for exact details!!

Then I called the company, spoke to "Eric" said they would call back and they never did, they just charged my card without my consent. So exhausting/stressful

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Company Response

Hello,

I am sorry for the inconvenience. Please email info@newwaterplumbing.ca and ask for Gord. I would like to make this right.

Al Ho
Al Ho
13 reviews Toronto, ON
10/10

Used twice for work at 222 The Esplanade

New Water was recommended by property management.

First job was to fix a leaky kitchen faucet, we guessed correctly that the faucet was a Moen. Plumber came and changed the cartridge quickly.

2nd job was to fix a shut off valve that was leaking, and a toilet that was filling slowly. Called them, and they gave me a 4 hour window 10am to 2pm. They had all the parts on hand in their truck which was great.
Plumber Matt fixed both issues very quickly.

Received a written invoice and charged my credit card. Great for condo jobs downtown.

Every plumber seems to tell me that Moen fixtures are the best, because of their free replacement cartridge service. But for some reason they charge plumbers for the same cartridges.

Minimum hourly rate $170 then they bill I believe 30 minute increments.
Warranty on tee labour of 90 days, and parts 1 year.
I think things have changed from some of these negative review. I would use them again.

Protip - If it's a Moen faucet, contact Moen to get a replacement cartridge shipped to you for free.

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Private User
Private User
Private User reviews Markham, ON
9/10

Kitchen Stack Cleaning

After an unintentional incident during a routine stack cleaning in my apartment kitchen, the Owner of New Water Plumbing met with me personally, listened, and took full responsibility for the damage to a few of the cupboard doors. I was so impressed the Owner of the company came to see me and made sure I was completely satisfied with the repairs that were done on my behalf by this company. Thank you Gord!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Awful experience

Scratched our backsplash while doing a job and refuse to fix it. Do not use this company - completely disrespectful and disregard for customer experience. I can’t believe our condo corporation hired them

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Company Response

Very sorry to hear your frustration. I am personally aware of this situation, and would like to speak to you directly. I will be in contact.

Private User
Private User
Private User reviews Toronto, ON
0/10

Kitchen sink change - Be aware of this company!

Overpriced, abusive charges, terrible customer service. I called this company because my condo recommended. They came and identified sink was broken and charge 260 for that (I guess it takes a couple of hours to figure that out). The worker comes back unannounced to find out sink hasn't arrived and charges me 190 for that. This visit was never agreed or schedule. Once the sink arrived, I called back to schedule for following Tuesday; turned out it was not following Tuesday but the one after. (bad communication). Finally comes back to install the sink and charges me 350k (3 hours to install a sink!)

1 of 1 people found this review helpful.
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Jonathan in Markham
Jonathan in Markham
1 review Mississauga, ON
10/10

Clogged kitchen sink - condo

Our kitchen sink was clogged. Tried to fix myself and used another plumber but nothing worked. We called New Water Plumbing as recommended by another plumber and condo management. The plumber came prepared, with the correct equipment and completed the job fast. On the expensive side but worth every penny.

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Mandy in Markham
Mandy in Markham
1 review Markham, ON
2/10

Plumbing leak under kitchen sink

This company overcharges by claiming more hours than the plumber was here. The plumber goes out to his truck and disappears 30 minutes at a time. This happened 2x. While he was working there were personal phone calls. The company over charged me by doubling the hours it could have taken to complete the job.
However the job was done and everything is working well.

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Maria Leaside in Markham
Maria Leaside in Markham
1 review Markham, ON
2/10

plumbing

Sent a plumber the first time who did not fix the problem. Had to call again and was charged a second time even though they did not fix the problem. Lots of attitude from office staff and employees. Find another company. Lots of them around. Will never use their services again even though I have for the past number of years.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Markham, ON
0/10

kitchen back up.

Kitchen back up is common in condo. the normal charge is 200-300 and max 500 ,for 2-3 hour job or less.
This joker came to my condo charge 10 hours and over 1k. They say its their co policy to charge from time the worker leave home till they go home.

This company also have many bad review and court case, now that I read on the net.

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