New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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89%

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Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.5 10 (827 reviews)

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Glenn in Toronto
Glenn in Toronto
0 reviews Toronto, ON
10/10

Modification to bathtub supply line

I contacted the company to receive a quote on the installation of a new tub fixture. The Plumbing Technician (Raymond) provided more than a quote, he came prepared to complete the job. Within an hour the project was completed and he was on his way. I was quite pleased with the quality of his work and he explained what he was doing as he went along. I would highly recommend these guys for your plumbing needs.

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ryan in Toronto
ryan in Toronto
1 review Toronto, ON
0/10

Unable to clear sewage block / quoted major unnecessary work / Overcharged my CC

Had a major sewage blockage. While New Canadian's were able to come quickly late on a Saturday night, they were unable to clear the blockage after 40mins of trying. He required a camera to scope the drain, which he did not have on his truck and was the only guy on duty. They were suppose to call me the next morning to notify me of when the second technician would show up, however I did not receive a call so I had to follow up at which point they had to look the work order. The second plumber came and scoped the drain (with a camera that appeared to barely work due to a taped up cut in the line). He said it was blocked and he was unable to scope it any further most likely due to an old pipe collapse. I asked him to snake it again knowing I would be charged (a snake is a smaller diameter and works more like a blender unlike a scope), but he said it would be of no use and said we would have to replace the pipe by cutting the concrete floor and digging it out with a quote for $4800. He charged me $380 for the two visits. We had another plumber come the following day and scope the pipe which cleared the drain in 5 minutes and for $250. I then checked my credit card to find that New Canadians were attempting to over charge my CC by $300. The plumbers were polite and seemed professional, but I question the level of proactive customer service they offer versus meeting sales quotas. The accounting department eventually refunded the over charge, but had no interest in giving me any discount on the negligible work they provided.

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Company Response

Ryan
When you contacted us last year on September 25, 2018 we sent technician to your house who did camera inspection. Our technician advised you that your main drain is broken. When you called us recently on the Saturday night, we dispatched technician to your home at 9 pm. He snaked your drain for 45 minutes free of charge, as he was unable to clear the blockage. On Sunday morning another technician came to your house to do camera inspection. It took him 1 ½ hour for camera inspection and he informed you that original pipe that is roughly 100 years old is broken and needs to be replaced. We gave you an estimate that would permanently solve your problem. You called another company that where able to clear the blockage, which is only temporary solution. We offered you the same expertise as last year. We do not deserve your negative feedback.

HomeStars in Toronto
HomeStars in Toronto
0 reviews Toronto, ON
10/10

basement drain

Great crew job well done.Pouia is an excellent worker along with Victor excellent workers job well done.David is great provided clear concise excellent service.Yousef was great ss well.excellent company great work.I highly recommend them .

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Private User
Private User
Private User reviews Toronto, ON
10/10

Drainage repairs in basement

Javan and his team came in. First he used a snake and camera to determine the problem. The team then broke the basement floor and realigned all the pipes. I never saw such goop in pipes before.
They had to make a slope for proper drainage then fix the pipes and reposition the floor drain where the backup was then re-cement the basement floor. They moved furniture and cleaned up everything afterwards. Great job.

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Ellen and Michael in Peterborough
Ellen and Michael in Peterborough
0 reviews Peterborough, ON
10/10

a job well done

We had to replace a waterline in an emergency . Raymond, Dave, Roman, Anatolie and Emmanuel did an amazing job. Very hard working guys, courtious, friendly and efficient. Very happy we called them. We would highly recommend them.

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Canadian Drain in Old Toronto
Canadian Drain in Old Toronto
1 review Toronto, ON
10/10

replace broken outside clay drain

Highly recommend this company
Called them Sat night with a sewer backing up in basement
They came within 30 minutes ....temporarily solved the immediate problem and then came with a crew on Monday and replaced the broken pipe
The team was amazing and the work was all done very well
I do not know all the names but David, Esteban, Shendon and the 3 other team mates(forgive me I do not remember the names) were outstanding

thank you

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Private User
Private User
Private User reviews Toronto, ON
10/10

Toilet clog

We contacted this company for a toilet clog. Initially, two attempts by prior technicians didn’t resolve the issue and the clog remained. The company was determined to resolve the issue and Najaf was sent. he was very thorough and meticulous. He determined it was not a toilet clog or toilet issue, and discovered the source of the clog in the pipe. thanks for his efforts to resolve the issue.

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mhairi_kerr in Toronto
mhairi_kerr in Toronto
1 review Toronto, ON
3/10

My husband could have done it.

We needed a toilet snaked, but to the walls of the house, so perhaps we wrongly assumed this company could rooter. Anyway, the plumber's snake was only 13 feet long. So if you think your drains all the way to the street need clearing, don't call these guys.

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Private User
Private User
Private User reviews Hamilton, ON
10/10

plunbing

Dayvid was dispatched to my home to assess a broken diverter in my old style shower/bath.He arrived very quickly and determined he might be able to fix it but the unit was so old that parts were no longer available.

that said he was able to find suitable pieces in his van and was able to repair the unit.

I am extremely pleased with the service and professionalism and will recommend Dayvid and New Canadian Drain and Plumbing without reservation!

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Ronna in London
Ronna in London
2 reviews Toronto, ON
10/10

Yes yes yes they are fantastic

What started as a single job -- to install weeping tiles and drain because of flooding in the laundry room -- became four jobs when it was discovered I had a problem in the basement footing, lead pipes that needed replacing and cracked drain pipes with sewage!
Every one I dealt with was amazing at their job: Igor, Shendon and Roman (to name just three) brought attention, skill, and great care to the work. There were others who dug outside nonstop in the pouring rain and I'm grateful to them as well as the very responsive office staff.
Now when it rains I go down and stand happily in the dry basement. The laundry room with its clean floor, sump pump, back water valve and beautiful black membrane is the pride of my house. I recommend them heartily.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement, Waterline Replacement, Drain Cleaning,Camera Inspection, Plumbing, and Waterproofing
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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