New Canadian Drain & Plumbing Ltd

Drain Services
182B Saint Helens Ave Toronto ON M6H 4A1
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Drain Services
New Canadian Drain & Plumbing Ltd
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93%

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Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.4 10 (969 reviews)

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Steve
Steve
3 reviews Toronto, ON
10/10

Leak repair

Mark came and fixed a leak by our hot water tank. He was prompt, friendly, and clearly explained the issue and the fix.

The work was quick and we're happy with the result.

Would recommend!

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime

Gail in Moncton
Gail in Moncton
1 review Toronto, ON
10/10

Clogged toilet

Plumbing technician George (Ji Chel) attended our home when promised, was very courteous and ensured social distancing, he accessed the situation with the clog and explained what was required to be done and got to work right away ensuring there was limited mess caused and soon our toilet was back in working condition again, I was very impressed how George took the time to explain what appears to have occurred and how to avoid this from happening again.

I will most definitely keep this company in mind for any future plumbing needs.

Thanks again George and New Canadian Drain and Plumbing.

Gail

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Company Response

We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

Private User
Private User
Private User reviews Toronto, ON
10/10

Unreal timing and service

The plumber showed up within 45 minutes of my call, gave me a quote within minutes and started to work ASAP. Friendly professional and left the work space cleaner than it was when he arrived. More than happy with this company and I am very glad I got the plumber that I did he was awesome!!!

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Company Response

Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider and we look forward to your continued business with us.

KurtInSauga
KurtInSauga
3 reviews Mississauga, ON
6/10

Replaced a shower head and a kitchen faucet

The plumber was prompt and arrived on time. They provided a quote and I felt the cost was a little high ($430+hst) to replace a shower head and a kitchen faucet. The plumber tried to explain how costs are set by the company. Fair enough.

When I asked about the warranty on labour, I got a response about how customer supplied products are not warrantied. That is fine, but what about the warranty on labour?. The response I got was an explanation about the difficulty of determining whether a potential future problem is related to the parts or related to the labour. I asked about the cost of buying their products so everything is covered under their warranty. Their kitchen faucet looked the same as the one i bought but was 5 times the cost. I was not interested in buying their products.

I told the plumber that I needed to leave, and would return in a couple of hours to see the finished job. He asked me if I could pay beforehand. I refused and told him that this is not the typical process I have experienced. I said I could sign a work order if needed, and he made me sign an invoice with the quoted amounts. Later, he used a new invoice with the same amounts, and made me sign again.

It has only been a few days since the job completed and no problems so far. If I have leaks in the near future, I don't know if this company will blame the product. Overall, I don't really mind paying what I believe is a premium for a relatively simple job, but I expect a higher level of service if I am paying more.

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Company Response

Thank you for sharing your feedback with fellow homeowners. Please feel free to contact our office anytime and we look forward to working with you again.

Frank in Toronto
Frank in Toronto
4 reviews Toronto, ON
10/10

PLUMBING LEAK THROUGH BASEMENT CEILING

Turned on the outdoor water tab for spring. Heard dripping in the basement, water coming through the ceiling. Called New Canadian Plumbing. Habib came within 20 minutes, found the problem, removed the old tab which required a lot of work and put in a new tap, He was terrific, worked very hard, cleaned up and even called us the next day to make sure all was okay. This company is first rate, honest, reasonable and reliable. Cold have been a disaster.

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Habib's knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Bernadine Pereira
Bernadine Pereira
0 reviews Toronto, ON
10/10

Bathroom Plumbing

Mark was a professional worker than made our family feel confident in the work that he was performing. He walked us through everything that he was doing, reassuring us that the job was being done correctly. He was very cordial and efficient worker.

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

Peter and Keith in Toronto
Peter and Keith in Toronto
1 review Toronto, ON
10/10

Excellent service

Purchase and installation of a replacement water heater in our condominium apartment. Throughout the process, the company was attentive and efficient. Mark the installer was prompt and thorough and left the workspace immaculate.

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Company Response

We are happy to hear that Mark lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

Private User
Private User
Private User reviews Toronto, ON
10/10

Toilet and drain issue

We contacted new Canadian drain and plumbers ltd. Shendon brown showed up early and didn’t make us wait. I highly recommend Shendon and new Canadian drain and plumbers Ltd from start to finish. He was professional, polite, thorough, clean, and knowledgeable. We are overall satisfied and happy with the outcome and will defiantly contact him again in the future.

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Company Response

We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

Teresa from Toronto
Teresa from Toronto
8 reviews Toronto, ON
10/10

Leaking Kitchen Faucet

This was an emergency call at mid morning on a 5 month Moen kitchen faucet which started leaking non-stop regardless on whatever angle the handle was positioned at. Water was going steady down the counter etc. My go to Plumbing needs, for many years, I called New Canadian Drain and Plumbing and was told that it would be about an hour's wait. I explained the situation and the person who answered the phone said of it will be at least .30 minutes. A plummer, by the name of Habib (Habibollah Hosseini) arrived within 20 minutes and immediately took a look at the faucet and said I know what the problem is. I said great, you mean I need a new faucet? He said, No, I am sure I can fix like brand new because there is nothing wrong with the faucet. A piece inside has become loose and it needs to be tightened and it will be fine. I was not so convinced and asked him to replace it. He said No I will replace it if it needs to be done but it not this faucet is new and no purpose to replace it. He took to work within a minute or so and sure enough a cartridge was loose. He tightened and problem was solved. He was Amazing and efficient, fast and very approachable and easy to communicate and explain the situation very nice. I have used New Canadian Drain and Plumbing over many years and all situations have been quite unique and extensive work, this actually was the simplest and easiest job I have had but due to the continuous running water it made it much more Urgent than the others and I was so grateful for Habib's professionalism and speed in which he approached the situation and made it like nothing had happened 10 minutes or so later. Thank you Habib!

Teresa

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Company Response

Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Habibs knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

Until next time, take care

P in Woodbridge
P in Woodbridge
2 reviews Vaughan, ON
10/10

Plumbing service / Replaced Hose Bib

I contacted New Canadian Drain & Plumbing because of a rumbling sound I was hearing when the shower was running. Within a few hours of calling Tony came out to assess the issue. I also spoke to him regarding a couple of other plumbing questions and he was very patient & answered all of my questions. He was absolutely amazing. I would definitely recommend Tony & New Canadian Drain & Plumbing. A++++

I called New Canadian Drain & Plumbing because of a faulty backyard hose bib. Mark Heidari came out and diagnosed the problem. He was extremely professional & patient and explained everything very clearly. The problem was not simple and required a cut in the basement ceiling. The finished job looks really good and I would highly recommend Mark & New Canadian Drain & Plumbing. A+++

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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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