The plumber was prompt and arrived on time. They provided a quote and I felt the cost was a little high ($430+hst) to replace a shower head and a kitchen faucet. The plumber tried to explain how costs are set by the company. Fair enough.
When I asked about the warranty on labour, I got a response about how customer supplied products are not warrantied. That is fine, but what about the warranty on labour?. The response I got was an explanation about the difficulty of determining whether a potential future problem is related to the parts or related to the labour. I asked about the cost of buying their products so everything is covered under their warranty. Their kitchen faucet looked the same as the one i bought but was 5 times the cost. I was not interested in buying their products.
I told the plumber that I needed to leave, and would return in a couple of hours to see the finished job. He asked me if I could pay beforehand. I refused and told him that this is not the typical process I have experienced. I said I could sign a work order if needed, and he made me sign an invoice with the quoted amounts. Later, he used a new invoice with the same amounts, and made me sign again.
It has only been a few days since the job completed and no problems so far. If I have leaks in the near future, I don't know if this company will blame the product. Overall, I don't really mind paying what I believe is a premium for a relatively simple job, but I expect a higher level of service if I am paying more.