1 review Newmarket, ON Joined 2015/04/20

0/10

Plumbing review in Newmarket

07/10/2019

Plumber initially suggested he would replace a couple parts to our old toilet, then went ahead and replaced the entire toilet. When I received the invoice, I asked for more details regarding the parts & labor (one hour) involved with the installation of the new toilet and they refused. Cost of this toilet is ~$300-400, so the remaining $800 was not justified. The Service Manager was not willing to provide more details to the invoice, so my rights as a consumer were clearly not respected.

Worthwhile sharing this review on other social media platforms so other consumers are aware of this poor service.

Job Price

Approximate cost of services:: $1,200.00

1 of 1 people found this review helpful.

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Company Response: We would like to take this opportunity to describe what can be expected in the event that someone requires any type of plumbing assistance and decides to contact Mr Rooter Plumbing.
When we receive a request for service, our customer service team will schedule an appointment to have a plumber perform an onsite assessment and then provide an estimate for any work that needs to be done. Our assessments are done at no cost and our estimates come with no obligation as long as the appointment is scheduled during normal business hours.
We appreciate all reviews and consider any type of feedback from our customers to be helpful, however we would like to provide some comments with regards to this particular review.
The person that left this review recently contacted us to assess a toilet in their home that our plumber found a variety of issues with. The homeowners were presented an exact quote to supply and install a new toilet. Once the homeowners approved the quote, our plumber proceeded to replace the toilet.
Soon after the job was completed, the homeowner contacted one of our managers to question the amount charged for the recent service call and was now looking for a discount. We discussed the charge with the customer but unfortunately were unable to provide him with the discount he was looking for.

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1881 reviews)

Linda in North york

6 reviews Toronto, ON Joined 2012/01/18

10/10

Kitchen back up and leaking pipes

Plumbing review in Toronto

07/16/2019

Prompt response to drain back up and leaking kitchen pipes. Andrew was amazing. He quickly assessed the situation, and advised me to contact Property Manager (which I had done). The drains were leaking in several places, so he changed them as per code. He installed a new faucet. I will get him to return and get him to install one I prefer for different features.
Andrew as courteous, very knowledgeable, and I felt I could trust his opinion.

Approximate cost of services:: $1,400.00

Company Response: Hello Linda and thank you for posting this review for Mr Rooter Plumbing North York and our technician Andrew. It is our pleasure to read about the informative and professional service that you received and deserve. We are happy to have gained your trust and we look forward to servicing your plumbing needs in the future. Thank you for choosing Mr Rooter and have a great day!

michael

6 reviews Toronto, ON Joined 2019/03/14

Mr Rooter Plumbing

07/08/2019

Brian responded as fast as an ambulance!!! He was friendly, professional and got the job done very quickly. He has even offered to check in over the weekend to make sure everything is good. I cannot recommend him or he company more!

Approximate cost of services:: $245.00

Company Response: Hello Michael and thank you for posting this review for Mr Rooter Plumbing and our technician Brian. It is great to read about the "above the line" service that you received in such a timely and efficient manner! It is great that Brian offered to check in over the weekend to ensure all is well. We appreciate that you would recommend our services to others, and thank you for choosing Mr Rooter Plumbing! Have a great day!

Private User

Private User reviews Newmarket, ON Joined 2019/06/24

Leaking valve

06/24/2019

Great job done by Bruce! Very professional and helpful. This is the third time we have used Mr Rooter with success and fast service. Our valve is working perfectly now!!!

Approximate cost of services:: $440.00

Company Response: Hello and thank you for posting this review for Mr Rooter Plumbing and our technician Bruce. We are so pleased to read about the professional and informative service that you continue to receive when using our services. It is this customer focus that allows us to maximize our customer loyalty! Thank you for choosing Mr Rooter and have a great day!

Private User reviews Toronto, ON Joined 2018/03/09

toilet replacement

06/05/2019

i thought they would be competitively priced, make sure you do your research first; home advisers states the average price to replace a toilet is $115-$348, they charged $358 for a 1 hr job, i would never use them again. This is a ridiculous amount of money for the "average person" I make $195 for an 8hr day, clearly I am in in wrong business. Call me i'll replace your toilet for $150! very disappointing.

Approximate cost of services:: $358.00

Company Response: Hello private User,
It is unfortunate to read that you may not use Mr Rooter Plumbing in the future based on the cost associated with the service we recently provided.
Please keep in mind that our onsite assessments and estimates come at no charge allowing clients to decide whether or not they wish to proceed with any type of work. We feel our rates are competitive within our industry and fair, based on the service we provide. We thank you for choosing Mr Rooter Plumbing and hope you may re-consider us for future plumbing assistance.

KLM in Toronto

1 review Toronto, ON Joined 2019/04/25

Install Toilet and Fix slow filling toilet

05/29/2019

Needed to replace a toilet and to fix a slow filling toilet. Contacted Mr. Rooter and specifically asked for Kelly, based on a recommendation from a friend. I am glad I asked for Kelly! He was friendly, professional, knowledgeable, and went above and beyond to explain what work needed to be done and why. My slow filling toilet is now working properly and the new toilet looks great! I couldn't be happier. I will definitely be requesting Kelly for any future work!

Approximate cost of services:: $800.00

Company Response: Hello KLM and thank you for posting this review for Mr Rooter Plumbing and our technician Kelly. We are so pleased you have experienced the "above the line" service that we stand behind! Its great to read about the friendly professional and knowledgeable customer service that you received and deserve! We appreciate that you will continue to use our service, and thank you for choosing Mr Rooter! Have a great day!

gail in Aurora

1 review Newmarket, ON Joined 2019/05/14

Bathroom plumbing repair and leak in basement

05/14/2019

I was very impressed with the technician, John. He went above and beyond to be thorough and helpful. He assessed the two issues quickly and I felt extremely confident in the work he did. I even called back as I was concerned about another leak, and he returned and was able to reassure me that all was okay. He did another thorough look and even explained how water meters worked, thus educating me a little bit.
I hope that if I have to call Mr. Rooter again, that I have John return to do any further work in my home.

Approximate cost of services:: $400.00

Company Response: Hi Gail and thank you for posting this review for Mr Rooter Plumbing and our technician John. We are so pleased to read about the wonderful service that you received and that all was taken care of for you in a professional, efficient and informative manner. Thank you for choosing Mr Rooter and have a great day!

Private User reviews Vaughan, ON Joined 2016/12/06

5/10

BE AWARE- PLUMBERS ON COMMISSION...

Vaughan

05/13/2019

We had to replace a cartridge in our shower. the plumber was friendly quoted between $100-$450 for the job but stated $450 was highly unlikely. When the plumber was done he shared that he observed another issue that was going to be about $1700 but he could waive the cost of the cartridge if they did the work the next day... we passed on that work, which happened to ONLY need a $10 washer replaced (Which we had done by another plumber). To my surprise we received the max cost for the cartridge replacement yadda yadda + a fuel surcharge (while I understand fuel surcharges can be levied by some companies it was not discussed, I was already unhappy about being charged the "unlikely" amount). When I challenged the plumber about the fuel surcharge he let me know he was commissioned and he wasn't going to make as much.. I guess that's how they hook you with a "free quote", give you a range when quoting the work and then hit you with the maximum cost... a side note the other plumber we had out (not on commission) to look at the "$1700" job said that the cartridge was installed wrong and had to fix the work Mr. Rooter did...

Approximate cost of services:: $508.00

Company Response: We are sorry to hear you may have been less than satisfied with the service. We do pride ourselves on the customer service and the high quality standards we maintain and would like to discuss your comments with you but we did not have sufficient information from you to search our database. If there was an error made we would like to the opportunity to rectify this with you. Please call our office and our Service Manager will be happy to discuss this with you.

David

11 reviews Toronto, ON Joined 2013/06/17

Install backwater valve and replace old clay pipe with PVC

05/12/2019

The Service Technician from Mr Rooter was very professional. He provided a very reasonable estimate at the end of his first visit and the installation began three days later. Their two-man crew worked very hard to install the backwater valve and left no trace by cleaning up thoroughly afterwards.
During the installation, they showed me how our underground clay pipe to the street had deteriorated over the past 70 years. They recommended we also replace it now while the hole was dug before they burst, which we did. They used a "pipe burst machine", which pulls the new PVC pipe through and breaks the old clay pipe out of the way. They were able to connect new PVC pipe five feet under our cement driveway without disturbing it.

Approximate cost of services:: $8,000.00

Company Response: Hello David and thank you for posting this review for Mr Rooter Plumbing and our technician Stephen. We are so pleased to read about the outstanding, "above the line" service that you received from beginning to end and with minimal disturbance to your property. It is this great customer focus and communication that allows us to maximize our customer loyalty! We thank you for choosing Mr Rooter and have a great day!

France

10 reviews Toronto, ON Joined 2016/09/30

Replacing faucet

05/07/2019

My laundry room faucet was leaking around the base. Jesse suggested replacement was the best solution. He had exactly what was needed in his truck (wall mounted brass faucet). He was courteous, did the work efficiently and cleanly.

Approximate cost of services:: $300.00

Company Response: Hello France and thank you for posting this review for Mr Rooter Plumbing and our technician Jessie. We are very pleased to know that you received such professional and courteous service! Thank you for choosing Mr Rooter and have a wonderful day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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