Plumber initially suggested he would replace a couple parts to our old toilet, then went ahead and replaced the entire toilet. When I received the invoice, I asked for more details regarding the parts & labor (one hour) involved with the installation of the new toilet and they refused. Cost of this toilet is ~$300-400, so the remaining $800 was not justified. The Service Manager was not willing to provide more details to the invoice, so my rights as a consumer were clearly not respected. Worthwhile sharing this review on other social media platforms so other consumers are aware of this poor service.
- Approximate cost of services:
- $1,200.00
- Company Response
We would like to take this opportunity to describe what can be expected in the event that someone requires any type of plumbing assistance and decides to contact Mr Rooter Plumbing.
When we receive a request for service, our customer service team will schedule an appointment to have a plumber perform an onsite assessment and then provide an estimate for any work that needs to be done. Our assessments are done at no cost and our estimates come with no obligation as long as the appointment is scheduled during normal business hours.
We appreciate all reviews and consider any type of feedback from our customers to be helpful, however we would like to provide some comments with regards to this particular review.
The person that left this review recently contacted us to assess a toilet in their home that our plumber found a variety of issues with. The homeowners were presented an exact quote to supply and install a new toilet. Once the homeowners approved the quote, our plumber proceeded to replace the toilet.
Soon after the job was completed, the homeowner contacted one of our managers to question the amount charged for the recent service call and was now looking for a discount. We discussed the charge with the customer but unfortunately were unable to provide him with the discount he was looking for.