Mr. Rooter Plumbing of GTA

Plumbing
Toronto ON M9L 2A6
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HomeStars  >  Drain Services in Toronto  >  Mr. Rooter Plumbing of GTA  >  BE AWARE- PLUMBERS ON COMMISSION...
Private User
Private User
Private User reviews Vaughan, ON
5/10

BE AWARE- PLUMBERS ON COMMISSION...

We had to replace a cartridge in our shower. the plumber was friendly quoted between $100-$450 for the job but stated $450 was highly unlikely. When the plumber was done he shared that he observed another issue that was going to be about $1700 but he could waive the cost of the cartridge if they did the work the next day... we passed on that work, which happened to ONLY need a $10 washer replaced (Which we had done by another plumber). To my surprise we received the max cost for the cartridge replacement yadda yadda + a fuel surcharge (while I understand fuel surcharges can be levied by some companies it was not discussed, I was already unhappy about being charged the "unlikely" amount). When I challenged the plumber about the fuel surcharge he let me know he was commissioned and he wasn't going to make as much.. I guess that's how they hook you with a "free quote", give you a range when quoting the work and then hit you with the maximum cost... a side note the other plumber we had out (not on commission) to look at the "$1700" job said that the cartridge was installed wrong and had to fix the work Mr. Rooter did...

Approximate cost of services:
$508.00
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Company Response

We are sorry to hear you may have been less than satisfied with the service. We do pride ourselves on the customer service and the high quality standards we maintain and would like to discuss your comments with you but we did not have sufficient information from you to search our database. If there was an error made we would like to the opportunity to rectify this with you. Please call our office and our Service Manager will be happy to discuss this with you.