- Approximate cost of services:
- $3,764.00
Thank you for your comments , we appreciate the feedback and look forward to servicing you for many years to come. Enjoy your warm comfortable home with your new furnace.
Good morning, First I want to apologize for all these inconveniences you have experienced. I can assure you that we were not trying to avoid your concerns, We are trying to find out why we never received the BBB complaint and are awaiting their response. As the owner and GM of the company you have my word that I will be contacting you personally today to resolve these issues and confirm delivery of the Visa gift card and mail in rebate amount. I'm looking into the motor situation as we speak and will have a resolution for you today Monday September 21, 2015
Hi GC, I'm sorry to hear that your experience with our company was stressful and unpleasant. I assure you that it was not our intention. I read your comments and I'm not sure I was involved in the discussion after your installation. Please contact me at the office at your convenience so we can discuss further.
thank you,
604-526-8155. serge
Hi Anthony, I'm really sorry to hear that your experience with Moore & Russell wasn't to your expectation. As discussed previously, our installer described the work that needed to be done before starting any of the work. Our installer clearly described the extent of the work and advised that we would need to cut some holes. We also explained that we could cover the holes with return air grills and make the work clean. You expressed that you were concerned with mold forming so we agreed to pay for the expense of completing the dry wall repair. You called to confirm you were okay with the repair. I was extremely surprised to find out that you would like us to paint the area as well.
If we hadn't explained the installation prior to the start of the project , I would agree with you, but you were fully notified of the work that needed to be done.
Again we do apologize if that wasn't what you understood.
The Moore & Russell team.
Good morning and thank you for your feedback. I really appreciate hearing about the entire experience. Our staff are expected to use drop sheets in all area of the homes we are working in. I will be reminding our team of this at our next training meeting. My apology as we do strive to provide an entire great experience throughout the entire process.
Moore & Russell heating TEam
Good day, Thank you for your review. We are pleased to hear that your experience with us at Moore & Russell went well. Please contact us to let us know who your friend was that gave us as a referral so we can make sure we can provide her with a $100 referral gift card of her choice. Every referral received for the installation of a heating or Air conditioning equipment entitles you to a $100 gift card of your choice.
Thank you for your business
Moore & Russell heating team
Thank you for submitting your review. We always like hearing from our customers and look forward to servicing you for many years to come..