After speaking with their gentlemanly and courteous salesman/estimator, Moore & Russell was chosen to supply and install a new high-efficiency Lennox furnace.
The installers were friendly, and took care to ensure the cover for the venting was properly level and aligned. Although that was very much appreciated, we're sorely disappointed that they walked on our basement carpets with their shoes on. The mess was very evident. Fortunately, it was a dry day and a quick vacuuming on our part cleaned up everything.
- Approximate cost of services:
- $5,300.00
- Company Response
Good morning and thank you for your feedback. I really appreciate hearing about the entire experience. Our staff are expected to use drop sheets in all area of the homes we are working in. I will be reminding our team of this at our next training meeting. My apology as we do strive to provide an entire great experience throughout the entire process.
Moore & Russell heating TEam