Mckinnon Heating Cooling

I found water on the basement floor, and with a quick check found its' source to be the furnace. {we have a boiler]. A call to Mckinnon's Heating resulted in a tiimely appointment. I found 'Diane' on the phone to be most helpful in determining if this was an urgent call, or one the could be followed up the next day. She was both pleasant and informative. The technician "Dennis" was dispatched and sourced the problem immediately. A worn out back-flow valve. He even had one in his truck, unfortunately it was not a duplicate and could not be used. This however was not a problem. He had no intention of leaving it dripping another day. Off he went to the other part of the city to track down the intended culprit. He returned and fixed my furnace in record time. This is the least that you would expect from a service call. But these people had pride in their jobs, in their attitude and their workmanship. Introductions were made, shoes removed, tools available and kept off my carpeting; cleanup was done, invoicing was efficient and calculated on the spot. "Dennis" even checked another valve and took a moment to note that it had a small drip, and fixed it. He cared, and that is something that is more the exception than the norm in present times. I appreciate everyones efforts, and will continue to use McKinnon's service and would recommend them without hesitation. THANK YOU DIANE AND DENNIS!

McKinnon examined my furnace during the period of my 'Energy Audit' with a mind to replacement of the boiler. 'Nothing wrong here!' they said. No need for any new furnace. Fast forward a few months, once the energy audit timeline was over. McKinnon's guys come to clean my furnace. They clean it, and red tag it. (i.e. need a new furnace). Now there is no compensation from the audit plan, and Mr. Napalm says he has no responsibility. He offers me a very poor choice high efficiency (which competitors won't even SELL) and offers to write it up as a purchase for my other home, thereby saving me tax. (!) He also promised to give me the fees for cleaning back, but they never materialized on the estimate. Avoid this man and this company unless you want trouble. Nothing he said was true from the start to the finish. And this, after having done business with them for 20 years!

We've invested over $6000 with McKinnon. The technicians DO NOT know their craft. In our case, they tore up our foundations by using with a hammer rather than a drill point. STAY AWAY FROM THESE PEOPLE!!!! *** Response to McKinnon: Michael, you never returned our calls because you OWE us $3000+ for the damage you did by butchering our foundations with a sledge hammer (instead of a drill point)! I have photos, if you're interested. Also, you can't send clients invoices "randomly" for work NEVER PERFORMED. You'll be out of business soon with the way you carry on. And just do the math: we spent almost $6000 with you in the last few years; you invoiced us for less roughly $275 (for work you never did!). Awesome client service Mike.

To take advantage of the federal and provincial eco rebates we replaced our 20 year old boiler (we have radiator heating in the house) with a super high efficiency boiler (Slant/Fin Bobcat). McKinnon explained we could not replace with the same technology (and lower price) unless the area was renovated/drywalled in to seal it off. High efficiency did not require that reno but required two new air pipes (in and out) to the outside. McKinnon explained the options very well to us on the phone. They replaced the furnace in 1 day and had minimal disturbance to the finished basement ceiling when they vented the new air pipes through joists to the outside. A small hole they did make was covered with a vent. The only problem was they left the old surge tank in my joists above the new boiler and the new piping makes it impossible to remove. I wish my spouse kept an eye on them when they did the work and said they were done since now I am stuck with the old surge tank.

In a word - fabulous. Michael Nepom and his team at McKinnon were efficient, punctual, polite and came in on time and on budget. And, of course, it ended up being a tricky install. When it was determined that it was not a straight-forward install, the team went from 1 to 3 within an hour.

This was the second time I have used McKinnon and I would not hesitate to recommend them. You can do no better!

Last winter i noticed that my furnace wasn't blowing any air from the vents. I called McKinnon and they quickly came the same day and diagnosed problem to be a dead blower motor in my furnace. They were able to source the part and quickly repair, all in the same day. In terms of price they aren't cheap but i'm pretty sure they are industry standard. I would recommend them to friends and family.

Great job on our new ductless air conditioner. The installers were knowledgeable and helpful and worked to meet our expectations. We will happily recommend this service and will also be using it for our furnace going forward.

reliable and friendly service technicians who take great care with the furnace and educate you while they repair or service the equipment. Very happy with the fair price and very quick response time

We just had a very standard replacement of a pilot light made to a wall mounted space heater. This took the technician two seperate visits. His first visit was to tell us it was broken (really?! This cost us $210) and second visit was to replace the part (which we had already told them on the phone was required, but the service man did not bring any parts with him). Second visit cost us an additional $336). The service man was professional and pleasant, but he ended up charging us 1.5 hours of labour for what was actually about 45 minutes of work (all his time inside the house). This is clearly overbilling and gauging. The two visits I can accept (a crafty way of doubling up billing), but the blatant overbilling of time by more than double is a hard to accept.

When we called and questioned the billing, we were told that they bill by the GPS on the car and not by the time the service person spends in the house doing his job!! Don't bill me by GPS when I know excactly how long the job took. This is very dishonest and unprofessional and I will never McKinnon again for any project, big or small. Very bad first time experience.

This company found the problem, quoted us for the work, and completed the job all in one day, on very little notice. Efficient and friendly staff and a great price. I would recommend them to anyone and everyone.