Ross in Downtown Toronto

Thanks much for the great work, Vlad! Vlad agreed to take on a small but complicated install for us that involved papering a wall that contained two swing doors with complicated hinge systems - all in a rather confined space. To make it more tricky, there were lots of cuts required and we only had one roll of paper! The work looks great. Perfect alignment of the pattern and very clean cuts. We appreciated that Vlad was able to fit us into his schedule within a week. He was very easy to communicate with and kept us well informed of any issues or change of plans. Vlad was tidy and very professional. Would have him back to do more work without hesitation. Thanks again!

Rob was a great find - his quote was very competitive and he was nothing but professional from start to finish. We had water damage to our ceiling and needed it repaired/replaced, which included removal of some electrical. Throughout the process Rob was easy to talk to and made himself available over the busy holiday time. He was was very responsive to any questions or communication we had. Rob and his crew are very clean (which can be tricky for drywall work) and punctual. Early starts and late nights seems to be the norm for this crew! Rob even helped us with an unrelated 'fix it' problem that we unexpectedly ran into while he was doing the work. I would recommend Rob and his crew - he works hard and does great work. Our ceiling looks brand new and blends perfectly with the existing ceiling that he was able to save. Great job! Thanks so much. Ross

We just had a very standard replacement of a pilot light made to a wall mounted space heater. This took the technician two seperate visits. His first visit was to tell us it was broken (really?! This cost us $210) and second visit was to replace the part (which we had already told them on the phone was required, but the service man did not bring any parts with him). Second visit cost us an additional $336). The service man was professional and pleasant, but he ended up charging us 1.5 hours of labour for what was actually about 45 minutes of work (all his time inside the house). This is clearly overbilling and gauging. The two visits I can accept (a crafty way of doubling up billing), but the blatant overbilling of time by more than double is a hard to accept. When we called and questioned the billing, we were told that they bill by the GPS on the car and not by the time the service person spends in the house doing his job!! Don't bill me by GPS when I know excactly how long the job took. This is very dishonest and unprofessional and I will never McKinnon again for any project, big or small. Very bad first time experience.

Alliance is great for floors - both re-finishing and the laying new floors. The Alliance team was punctual and courteous and completed the job in a very tight timeline. Most of all, Lehel and Susan were friendly and easy to deal with - no slick sales pressure at all. The areas that Alliance is less strong are the 'extra' work we had done (including installing new baseboards throughout the house, re-finishing some wood edging / banisters and clean up). This work was not up to the standard of their floors. That said, Lehel did get bring his people out again to try to undertake the repairs. All in all, if you want friendly service and beautiful floors we would recommend Alliance. If additional work is required beyond the excellent flooring skills, use a bit of caution.