Mattamy Homes

We purchased our home through Monarch and had stellar warranty/customer service care through them. Then Monarch sold to Mattamy and here is where I started beating my head against the wall. I can't for the life of me get anyone at the Warranty office to pick up the phone, return voice mail messages or respond to email messages. I have on 2 occasions been scheduled for warranty work and the trades don't show up which isn't bad enough but it also means I had to take a day off work for no reason.

And to add insult to injury, we have a leak in the basement that I have contacted them numerous times since June about with again no returning of phone calls or emails until I reported it to Tarion. Low and behold I get their attention but it was only to see that it is actually 2 cracks in the foundation that needs to be fixed. Radio silence again as I am waiting for them to call and tell me when they will have someone out to fix.

I called their main office here in Ottawa hoping to find someone that cares on how their customers are being treated but instead was given the Customer Service number to call.

I would seriously reconsider if you are considering building with Mattamy. The trades who actually do the warranty are awesome but the office that as a customer that I have to contact is horrible in customer care.