Unacceptable by any building standards.

Poor workmanship, poor communication, and a terrible product. Simply put, this builder does not appear to have any quality control practices in place.

Once the home closed, it was (and continues to be) a battle trying to establish communication and resolve the hundreds of deficiencies. It is very apparent that this company and it's executives just don't care. Escalation to executives resulted in damage control, and promises that go completely unfulfilled.

Mattamy Homes should be held responsible for the burden they place on their paying customers. This has been nothing short of a nightmare for my wife and I.

I will never recommend this builder. Think twice before you even consider. Shame on you Mattamy Homes.

I am the homeowner of a townhouse at wateridge village, and moved in Feb 2020.

On March 25, 2020, I submitted my 30-day form. According to the latest letter I received from Tarion, the Builder repair period for warranted items for my 30-day Form ends on Mar 22, 2021. However, by today, July 26, 2021, after the repair period has passed 4 months and 4 days, and after one year and 4 months living here, there are still 37 unsolved items on the 30-day Form.

On Feb 25, 2021, Mattamy’s warranty manager XXX visited my home to review consolidation items. He took photos of all warranty items and told me he or Emily will send a plan for the repair work either the same day or the second day. However, it did not happen although I followed up on Feb 26. On Mar 1, I received an email replying “I am reviewing XXX report and will be in touch with a plan to schedule the remaining work.” however I got nothing as Apr 5. After waiting for more than a month, I emailed and willing to schedule a virtual meeting to discuss the repair plan. On Apr 8, YYY replied “I apologize for my delayed response it looks like my email to you has been stuck in my outbox! My coworker, ZZZZ has taken over your conciliation file and will be in touch to schedule in next steps if she hasn't already ”.

On Apr 9, 2021, I had a virtual meeting with coordinator ZZZ. During the meeting, ZZZ explained she has reviewed all items and she said most of the items will be fixed within a month and only the stair repairing may only start from the end of May. On Apr 13, ZZZ sent work orders to the external trades for most items. On Apr 20, Mattamy’s technician HHH visited my home to assess a few items. He fixed a few items and he mentioned he can repair a few more items next time when he gets the parts he needs. However, after that day, no trade or Mattamy’s technician visited my home. On May 4, I got the impression most of the items on my 30-Day Form would be fixed by this day, however, it did not happen and still more than 40 outstanding items. I followed up in an email asking if Mattamy’s technician HHH can come back to fix a few more items and ask about the schedule of trades. Unfortunately, no one replies to the email. I followed up again on May 11 and called a few times in May. No answer after transfer to my coordinator and no one called my phone back. In June, after received an email from another coordinator to schedule a trade appointment with me, I figured out Jessica no longer works for Mattamy Homes. YYYY is overseeing your file now. I was disappointed for no one just notify me when my coordinator changed, and I have to figure it out by myself.

In June and July, I have called Mattamy’s warranty office multiple times on different days trying to reach my coordinator and the manager. Before phone transferring, the person always took my name and number. Unfortunately, after phone transferring, I always end up with voicemail and I never received a phone calling back to me. After trying times and feeling very frustrated.

After delivery dozens of issues; no matching stain with hardwood, cheap carpet, broken exterior bricks, missing shingles, aluminum sliding on sides was not done, leaking wash rooms, floor tiles in kitchen keep breaking, squeaks and vibration all over, kitchen cabinets ripping apart etc. No professional customer service every time sends newbies who have no experience of plumbing or electrical issues and blames owners for the faults. Never done any quality inspection before delivery just ripping off customers for charging millions for doll houses built in haste

Horrible craftsmanship. BASICALLY: Handles, towel handles, toilet paper handles, cabinet handles are all lose or fall off. Such cheap plastic material! Centre railing wall loose, balcony wood cracking after 1 year and balcony leaking into garage. Wooden floors already making noises. Crap appliances! I can go on but lets leave it to this—stay far away from Mattamy.

The condo was build in 2015, and there’s already a very serious water leaking problem.

Rusted pipes in many parking locations

There has been water leaking 3 times within 2 years in my unit, the most recently was a pipe burst.

I have nothing good to say. The sales team passes my emails to service department. The service department does not respond to my emails. We found out that Mattamy did not pay their share of property tax and now Oakville town is after us for the April installment plus penalty. The contractors pass the issues to the 30 day warranty team. The whole company is about passing the blame while the buyers sit and wait . There is no quality control over their subcontractors.

Paid inflated prices for upgrades, to only have poor craftsmanship and sloppy work. Mattamy has no say or control over the hired contractors they use to build these poor quality homes.
Mattamy has used Covid as an excuse for everything, meanwhile construction of homes has not slowed down one bit…but aftercare and service is at an almost halt.
Literally waiting for resolutions on issues for months before getting a response or answer.
Service techs come in to fix issues but only need up making them worse. I have been passed through 4 customer service reps and the worst part about that is sharing the concerns all over again with the new person in charge. What sucks about all this is as a customer or purchaser you have no power or are treated like nothing once you close the home and the big company has it’s money.
Even employees complain about the lack of management within this company.
I don’t know one person on my street who is genuinely happy with the home they bought. Yet this company is making so much money and even through A pandemic.
To sum it all up…they don’t actually all care about their customers.
Also noticed and been told about insider sales reps giving privilege to certain homebuyers and spots during lot releases. One neighbour was able to purchase 3 homes on different phases allowing him to upgrade from a small 1500sq foot home to a 3300sq foot.
Using market price increases to make that available to them.
So when you hear about how inside sales rep give spots to people it’s true.. I myself had to line up to buy this disspointing home.

We were not happy at all with our new Mattamy townhouse in Downsview Park. We bought from another builder but Mattamy bought them out so we got a really bad house. Our site super was terrible and changed. We thought Angela was going to help us but she only begged us not to talk to the head office because she could get in trouble. Next time Kena came. She was the only one who ever helped us and really cared about our investment. I heard she was let go because she was trying to help our community and not walk away like her bosses wanted her to. George tried to help us too but then another lady (his new boss) came and told us we are out of warranty because they have to "close up this site". Leaving us with stuff not done because we didn't go to Tarion based on Angelas begging. They have a bad way of treating people that work there and that buy houses from them. Stay away from this builder.

Terrible construction methods and lazy subcontractors looking for every shortcut possible. Runaway from any home built by this corporation as fast as you can. Corporation may attempt to stay competitive but, have certainly moved away from their core values. Lost control of the their subcontractors with no accountability.

Do not buy a Mattamy home.
The workmanship that you recieve when they delay your closing 3 times and they don't want to compensate you so they "rush" to get things done in time for your closing is terrible! Sure everything looks great when you move in and within the first year. But then things start to shift and you see the poor finishing in the moldings, casings and flooring amongst other things. We have drafts in some of our windows which they said was okay at the 1 year mark. All our flooring has shifted where you can see the short cuts they made (but of course that is not warrantable if you don't note it earlier). 3water leaks in 2 windows and the garage repeatedly happening over the last 3 years. Multiple visits and multiple "fixes" that are not working. I have 2 holes in the bulkeaheads above each window and a hole in the ceiling of my garage since July/August last year. Let me tell you, you are not getting a "sealed" energy efficient home. I may be a "one of" case but either which way they have poor customer service. #poorcustomerservice