Leon's Furniture

we bought a new fridge,stove and dishwasher because our fridge was broken
the fridge was supose to be delevered today saturday and the otherers at a later date(not in stock)started prepping for it door removal ect... we need it and was called to say the delivery guy is sick and they have to reschedual ...reallly no back up plan for people rearanging there scheduals to recieve product customers time is valuable im sure lots of people were expecting a delivery
i would like to also say the sales man we delt with was the best one we have ever had and i would give him a 5star but not with the end resault just so disappointed now

We bought sofa with leather care warranty. Just after a year leather look material- vinyl which are on non seating area started pealing off. No one at Leon's honour the warranty even on leather care which we paid $230 on top of sofa sets.
Worst customer service. Spent time on phone and at store but 0 customer service. we will never purchase from Leon again.

My First all new bedroom set from Leons.. Turns Bad!
came in all damaged, waited for replacement. than get a call, some parts of this set discontinued and other items was damaged during inspection again, it will be another 4-6 weeks. returned full order, but sold my old bed-set.. over a month ago, and waited for Leons for 4 weeks to give me this crap! And only get I am sorry from the store.. I am sorry I will never shop here again . STAY AWAY!!!

I had a delivery issue and some follow-up issues with sometaff. The store manager Chris called me to discuss the situation, offered a solution, and has left me a satisfied customer. Overall excellent quality products and helpful staff. I will be returning thanks to Chris.

Worst customer service.
I took sectional Sofa and they did not deliver the sofa pillows. I called back and they said it’s out of stock and will call back once they are in stock. I got the call and when I went to store to collect the pillows, they handed over sleeping pillows. I told them that I was supposed to get the sofa pillows why I am getting sleeping pillow, the customer service person was trying to convenience me that this is the pillow comes with sofa. I asked him to give that in writing, he said let me check and came with new idea saying there are no sofa pillows with the sofa and leon is giving sleeping pillow free to me, and I should be happy with the free stuff. That the last straw! I said enough, I will expose you and take this issue at the different level, and this guy asked another sales lady to explain to me. This sales lady was trying to tell me that the sofa pillow does not come with the sofa and I can purchase it and she will help me by giving discount. I was total fuming by now. I said what kind of service is this. I will take this up to their upper management. Then the sales lady said, oh I remember now, that sofa came with pillows and I should get one. And then asked the customer service guy to give me the sofa pillows and also the sleeping pillow.
The part I really hated is this customer service guy was trying to convenience me that I should be grateful to receive sleeping pillow instead of sofa pillows. And when he notices I am not going to accept his explanation will try to expose them, he tried to cover-up. I am sure my blood pressure must have shooted up the roof in all this 1 hours. Very poor and unethical behavior on Leon’s customer service.

We purchased a Samsung washer and dryer from Leons in Whitby. Our sales rep, Shawn, was great! He seemed very knowledgeable about the products and he did not try to up-sell us to make a higher commission. Instead he helped us to find a product that was the right quality and price for us. He was also able to arrange for delivery the next day. We ran into some issues with the appliance delivery; they did not call us before hand as we had been told, so our neighbor had to let them in the house. We were also told that they would move the old appliances to the curb and put the new appliances in place in the basement. Instead, they plunked the new appliances in the garage and left. It was a HUGE hassle to try to get Leons to agree to have someone come back to deliver the appliances into place properly, so after wasting a whole day on the phone with them, we called Shawn to make him aware of the situation, and he quickly arranged for the delivery guys to come back the next day. I would definitely recommend that anyone who plans to shop for appliances at Leons in Whitby asks for Shawn because we know he will take care of you, even though corporate has terrible customer service.

I bought a LG 65' and when I opened the box, TV was not working (it had a color distortion). I called Leon's and they said they are not responsible and that I need to call to the manufactor... They sent me a broken product and I AM THE ONE who needs to call now to the manufactor and try to find a solution. THEY NEVER TOLD ME THIS ON THE STORE, otherwise I woulnd´t have bought it. My advice, do not buy any electronics here!!! Go somewhere else where you can exchange the product if it comes broken.. (probably everywhere except here)... I never had a problem like this before in any other store.NEVER BUYING HERE AGAIN.

If you have a problem with the product, they will NOT BE RESPONSIBLE AND THEY WILL NOT HELP YOU.

i purchased a leather sectional that literally fell apart after a year. leons products are overpriced. i started looking at other stores and found a store called mude furniture that i suggest if your looking to buy furniture for great prices and they are friendly.

We purchased almost $5000 worth of furniture and once received we found that Sofa and love seat is not as comfortable as we felt in the showroom. we went (right after the delivery) to the showroom and wanted to exchange them for better higher priced pair, but they refused to do so because of their policy. I cannot understand this business model. Any other shop I deal with exchange is possible specially for a higher price. I will never buy anything from Leon's here after.

We purchased and after asking over and over again if it came apart as we have a small space between door ways and was told yes every time that it was not a problem when the couch arrived it was completely another story Leon's could have cared less about what had happened and upon going back to find another one after speaking to them on the phone all the staff hid from us and would not serve us I called the store head office and sent an email and nothing was done. Willing to get a quick sale and will tell you what you want to hear commission is more important than service to them they clearly have no knowledge of there product at all