Leon's Furniture

WORST EXPERIENCE EVER. This company should be embarrassed for the pitiful service they are providing. We ordered our bed for delivery, it was the wrong bed. When we called to follow up we were told that they didn't do refunds and our issue would have to be addressed in the new year (It was Dec. 19th). It wasn't until an hour on the phone that the manager agreed to replace the INCORRECT bed with the correct one. After 3 weeks of sleeping on our bed we decided that it was not the right bed for us, luckily we had purchased the cover that enabled us to exchange the bed once. As per the standard we were given a four hour window of delivery. It has now been 5.5 hours and customer service has told us it is still on the way. We were not provided with any courtecy call. We contacted customer service and they were nothing short of rude. We most definitely regret our purchase and will NEVER return to Leon's.

I bought a loveseat and a sofa last year of May.I noticed when we got the items the fabric are not the same with the other one.I phoned Leons about this and they asked me to send a picture..They send a lady to check the items we bought..First she doesnt believe me that they're not the same color,in the end she told me "you're right".They sent us new loveseat still im not happy with it.Because still the fabric color are not the same as the other one .Everytime we had a party we took pics..and every time I see the couch ..I felt so sad.Because I just waste my money for buying things that does'nt make me happy..

My 4 month old fridge stopped working. Customer service was awful. Basically sorry about your luck attitude. Will never shop there again. If you are smart you won't either. Do not stand behind what they sell.

I was horrified, too with all the negative reviews I read online but I promised I will write a good review if all goes well with my purchase and delivery. I purchased a couch and a dining table from Leon's earlier this month. I asked for my stuff to be delivered on December 19. I didn't want to pay for the order in full so they agreed I pay a down payment and pay the remaining balance two days before the delivery. The delivery team were very professional. They called in the morning of the delivery to give me a time frame on when I can expect the truck to arrive and they call an hour before their arrival. What I advise is when making a purchase, find out if the item of your choice is in stock. If it is in stock, they will deliver it on the date they said they will deliver. I am sorry some of you had a horrible experience with Leon's, but my experience with them was great and I will definitely buy from them again!

Don't ever visit this location. Poor service sold me a used bed frame and refused to take it back. While I attempted to return this frame a guy came back to return a mattress cover that had BLOOD on it. Beware!! Took forever for the 3 men to place it in my car and took forever to get a refund. Refurbished horrible dated products. Avoid at all costs!!!!

I bought a 3 person couch, 1 coffee table and 1 end table from Leon's web service back in Oct. The delivery date showed as 1 month later. I waited. At the end of the term i was sent a email says the products were not ready and i have to wait another 2 weeks. i waited again. This time neither email or phone call has been made to me until i called their local store to check what has happened to my purchase. One of their delivery department person told me the product is still not ready and for the god sake they have no idea when the products will be ready becuz the products were never arrived in stock and they have no idea where and when the manufacturer will ship it over.

I have cancelled my order today. Don't know when they can refund my payment and I'm pretty sure my Christmas will have a empty living room with no furniture. Thanks to Leon's, this is the worst Christmas in my life so far.

I will update the review once i got my money back to see how long took them to refund my payment, it only took 1 day for them to withdraw the money from my credit card after i bought the stuff from the web site.

NOT RECOMONDAND AT ALL POOR SERVICE. The delivery damaged my house and also the appliance itself. And waitting for almost two months for the order. just never go there again

Horrible service. Delivery never comes on the prearranged date or time. Been waiting three weeks for my delivery and constantly receiving calls to reschedule the delivery from Leon's. Tried to contact delivery department and no one ever picks up at any time throughout the day. No one at Leon's seems to take accountability or have any form of responsibility. Would not recommend anyone to Leons!

Ordering was quick, and even quicker the money was debited from my credit card. After the money was in Leon's pockets the problems started: 10 days later poor email informing that there will be short delay in the arrival of the stock, no telephone details left, 5 days later after several calls reaching the delivery department who cannot help, transferred to front office who needed 15min to tell me that furniture will arrive in store in 3-4 weeks. I hope the company's CEO is reading this: "Your service philosophy is so poor, you are taking my money to save on your credit expenses and let your front-line people take the blame for very bad business acumen of your executive team." I cancelled my order and will never set foot into any of your stores.

Poor Poor company service........large purchase prearranged delivery to coincide with house closing, was told to be of no issue. Received call night before saying they will deliver in morning....prearranged late afternoon delivery, basically told too bad if you don't like it cancel your order! Called manager and was told they would deliver in afternoon as discussed...hmm skeptical, driver called 830 next morning saying he was on his way....and again to bad if you dont like it cancel your order. Recieved reluctantly delivery changed all legal plans to facilitate someone being at house and went to house....proceeded to wait as driver who called failed to say he was there to help and furniture was on another truck coming in about an hour...WTF! Hour later furniture arrived....it was carelessly put into house in a matter of minutes we are taking a bedroom set mattress box frame, a living room set a,nd a family room package, it was not assembled as it was supposed and was missing parts...told to contact manager to get replacement parts sense a lack of customer service coaching here ,no we are sorry we will fix this...it was my problem that the merchandise I bought and paid cash for was missing parts...again if we did not like we could cancel the order.... Really WTF happened to customer service...I will never shop at Leons again and will yell from the top of the tallest buildings to warn others of there lack of customer service BEWARE BEWARE BEWARE