Leon's Furniture

I bought a complete living room set and once delivered i had issues and was told customer care would reach out to me and I never heard from them. Then the company that comes to spray on scotch guard told me they would address one of my issue and never did. Amazing customer service NOT.

I ordered and paid in full for a couch, over 3 months ago, and the Sudbury division delivers to Timmins Ontario only once a month, and the couch has been sitting in another warehouse 500km away for over a week, and now they have no idea when the couch will arrive in Sudbury, they had previously told me they deliver the 3 Wednesday of each month which they told me December 18th, and now, we are the 9th, and they tell me, they have already delivered to Timmins for December and not returning. GRRRRR

Leon's has the worst customer experience you are likely to find anywhere. I bought a mattress from them and paid to have the old mattress taken away. What Leon's requires you to do for that is to drive out to their store to pick up a bag to put your old mattress in, this is a 90 minute round trip for me. The delivery people wouldn't bring a bag with them. We asked to use the plastic wrap the new mattress would come in but were told the delivery people wouldn't wait while the old one was put in the bag. We cancelled the order due to this. Absolutely horrible customer service. Stay away.

delivered wrong refrigerator. given misleading info about the installation time.
delivered correct refrigerator but had dented handle. waited 3 weeks for this to be replace. Hardwood floor was damaged during second installation. 3 months later still waiting for this to be resolved.

I bought there worthless warranty
Less than 2 years old warranty service came to tell me nothing was covered so now I get to feel the wood on my arm chair
Leons would not help customer service told me I could DLL it or buy another one WOW never thought of that!!
Manager was to call back .its been three weeks and no call back
Would not recommend the green bank store to anyone

Leons told me many half truths. Did not own up to their mistakes. Worst customer service manager that I have ever met. The only good thing about this company is their sales staff. Will keep posting until head office calls me

Bed body isnt align to the leg support. They sent technician but unfortunately when my daughter put her bed sheet the screws started falling off . The screws are too small to support. When my daughter slept, she awoke up with another screws falling. Bed got broken. Contacted customer service , they said theyll call back and its been 2 days no once called. They ripped us off, they dont value their customer regardless of evidences provided. Leons furniture doesnt resolve and respect their customers.

We bought a Samsung stove. When our first knob broke 2 years later, our warranty did not cover it, and it cost $130 to replace! Now 2 months later ,we noticed all our knobs are cracked and about to break. This means it is very easy to accidentally have a burner on when not intended. Fire hazard for sure. When we talked to the manager, we got a I will look into it ,sir response. 2 weeks later.nothing. I guess crazy glue will half to do. Bad costumer service. You are on your own.

Leons sends out brocken couches previously returned happened twice never again will I buy from leons especially the couches and adjustable couches !

About 4 years ago I bought a washer machine from Leon furniture with a 4 years extended warranty with king and state insurance. Then about January 2024 I had issues with my washer. I made a complaint on king and state warranty, then I never heard from them for about 4 months. I called them, the girls who answered said that they have technical issues with their system thats why they dont know if they answered to me or not!!!! lol its strange, isnt it?!
They scheduled an appointments with the technician, 1 time, 2nd time , 3rd time, 4th time and the 5th time. Every time they says needs to order a part. They replace all the parts of my machine, mostly then my machine still not working! Waaaouh ! How can happen this ?!
After all this harassment they decided to give me a credit of 400 ish . I said no the warranty state a replacement, they said be a I purchased a pro-ratted product! Then when I checked the booklet warranty and the receipt from Leon , I send an email to say that you are wrong I bought a non pro-rated product. Then they apologized and offered me a 849 dollars (the amount I bought it before taxes) and they asked me to call Leon to help me to purchase a new machine! Witch I did multiple time but Leon refuse to reduce the price of the machine that cost now with special price 1149 before taxes. The Leon ask me to call king and state insurance and this insurance ask me to call Leon, so going back and forth without any ones help! And both of them ignoring me now. The king and state refuse even to pay the taxes. The booklet contract state that if 3 times without repair they order a replacement to the retailer!! lol you kidding me! Not only they refuse to pay for taxes but also they gave 30 days expiration for the credit. Its not mentioned this on the contract!