Laird & Son Heating & Air Conditioning

Heating & Air Conditioning
Toronto ON M1V 5C8
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Heating & Air Conditioning
Laird & Son Heating & Air Conditioning
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87%

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Reviews for Laird & Son Heating & Air Conditioning

Average customer rating:
8.9 10 (271 reviews)

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Christine in Toronto
Christine in Toronto
2 reviews Toronto, ON
10/10

leaking pipes around radiant floor motor

I have used Laird & Son for my furnace and duct maintenance for years and have always been happy with their work. I noticed a leak around the inflow and outflow pipes for the radiant floor motor the other day; Shut off the water supply - so no emergency. I called Laird & Son to see if it was something they can fix; they were unsure but sent a technician out to have a quick look. Michael arrived, very professional, looked at the system and took some pics. Unfortunately, it was something that he felt would be most appropriate for a plumber to fix, based on the complexity. However, Michael shared the pictures taken with Noah from the service department and circulated them to various tradesmen to help solve our problem. There was no charge for the service and great care.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking the time to leave a review about your experience with Laird & Son Heating & Air Conditioning. We appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
0/10

resting on their laurels

Very disappointed with their advice and service. I chose them based on their reputation. They replaced a furnace and installed air conditioning. The person I use to check my furnace annually, found that the furnace did not have the proper piping. Rust had started to form already and would shorten the life of the furnace. The air conditioning system I chose doesn't work as I had hoped - the upstairs is very cool and the downstairs is warm. The advice should have been to choose an air conditioner for each floor. The cost would have been the same. When I called to have these issues resolved, they were not welcoming and while they sent a technician, he said things were just fine. I was told that they don't pay much attention to the opinions of other folks. Lesson learned: research the CURRENT state of affairs for a company.

Approximate cost of services:
$15,000.00
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Company Response

Thanks for the review and sorry if things haven't worked out . None of the management here knows of this particular case , if you would be so kind to send an email to servicedepartment@lairdandson.com that would be great so we can verify this .

merv.dcruz in Toronto
merv.dcruz in Toronto
2 reviews Toronto, ON
10/10

Emergency furnace repair and maintenance

Called for emergency furnace repair during a very cold spell. Mack arrived in a few hours and did a temporary repair. A few days later Bryan installed a new part and performed furnace maintenance. Both were very professional, knowledgeable, and pointed out issue with the original installation that they corrected. Very happy with the service.

Approximate cost of services:
$470.00
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Company Response

Thanks for posting this great review! We let Bryan know as well. Hope to see you again one day.

susan
susan
1 review Toronto, ON
10/10

furnace repair

I was very pleased with the professional and efficient manner that Noah tackled the problem of my furnace not working. He was like a detective in finding the source of the problem and had it solved quickly. The work and parts was under warranty .

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking the time to leave a review about your experience with Laird & Son Heating & Air Conditioning. We appreciate your business!

Private User
Private User
Private User reviews Toronto, ON
3/10

the $440 thermostat

I had the tech from Laird and son come by to get my boiler working, nice enough guy , showed up on time but he could not figure out how the multiple thermostats worked so was going to leave and not charge me because he wasn't able figure out the problem Needing heat , I instructed him to hook up only one of the stats and he told me $250, pretty steep , but I needed heat .I get the bill, $440 total , $132 for diagnostic, which he couldn't do and the agreed upon $250 for 1 hr to hook up stat plus tax . Once the boiler was turned on , it had a Carbon Dioxide reading that was too high and was shut down ,not their fault .The boiler needed cleaning but they could not do it for 3 days, the cost , $550 plus tax , I got another company in a day and a half later at $250 plus tax . at the end of the day , it cost me 440 bucks to hook up a thermostat . Being in construction myself, I understand the complexities of maintenance work, especially HVAC . I found the invoice for work done very detailed which is good, but I find the shop rate abnormally high, and am not happy I got charged $132 for a service that was not performed

Approximate cost of services:
$440.00
2 of 2 people found this review helpful.
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Lori in Toronto
Lori in Toronto
4 reviews Toronto, ON
0/10

Poor service to client of 17 years

Laird installed our ductless AC unit 17 years ago and we had great service. In 2020 when we wanted to replace it we had at least 3 site visits, talked with 4 different people, and consistently received conflicting information as they continually found new problems - no one would climb more than 3 steps on a ladder, current placement could not be matched, a hydro insulation blanket needed to be ordered - although by the time they told us this, they KNEW that the appointment would have to be delayed but did not tell us. We finally cancelled and got another provider and they were FANTASTIC! A new AC in the same spot - no hassles, no excuses.
IN RESPONSE TO THE COMPANY REPLY: I HAD NO MOTIVATION TO DECEIVE. IT WAS THEIR REPRESENTATIVE WHO STATED THEY COULD NOT GET THEIR GUYS TO CLIMB MORE THAN THREE FEET. HOMESTARS DID NOT ALLOW ME TO NAME THE LOCAL BUSINESS WHO EASILY DID THE WORK WITH SUCH A GREAT ATTITUDE - BUT IT IS A FAMILY OWNED BUSINESS ON BAYVIEW!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

In the new era of reviews companies are expected to say sorry for things they didnt do and to just accept what people say. But in this case it should be known to anybody reading this review that what you are saying is 100% false. Except for the fact that we had our installer come back again because your neighbor didnt want the condenser in the original location that you asked for . So yes it required a couple visits including the original diagnostic by a service technician. Very misleading . Next, your current location is on a pitched roof requiring a 10 foot ladder and the high voltage line from the road is within inches of it. So the 3 feet of step ladder very misleading as well. Safety standards and workers rights to be safe are paramount to any reputable firm and your lines should have been wrapped by the power company and insulated for safety. Next, your appointment was booked fully on a Thursday contingent on Ontario Hydro coming to turn off the power or wrap the lines. Next, you cancelled the job yourself on the monday before because you wanted us to call Ontario Hydro to do it for you. Only the homeowner can turn off their own power , we cannot do that for you. We are thrilled you found a company to help you out though you should let everybody know who they are.

Thanks

M in Toronto
M in Toronto
3 reviews Toronto, ON
10/10

Knowledgeable, Capable and Service Oriented

In addition to my normal annual boiler service, Brian assessed and resolved my ductless air conditioner's problem. Only the hose needed flushing to clear the blockage. No physical repairs required of either units. I've been a customer of Laird & Son for more than 5 years & have been very happy with their service, knowledge, skill and response time to annually scheduled maintenance as well as emergency needs. The office staff have are also friendly and able to walk me through their business practices, billing issues and have accommodated the my scheduling of appointments around my availability.

Approximate cost of services:
$235.00
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Company Response

We at Laird&Son and Bryan cant tell you how much we appreciate your kind words . Thanks so much for your loyalty and continued business !

jpoolman2516 in Toronto
jpoolman2516 in Toronto
8 reviews Toronto, ON
10/10

Replace 20 year old UNICO high velocity small duct A/C with newer model

VERY PLEASED- GREAT SERVICE- UNICO HIGH VELOCITY SYSTEM
Our 3 ton Unico HV blower and cooling is tucked away in the attic crawl space in our three story house. The 21 year old Unico system was hanging on but was getting weaker and leaking. Ron came by and gave us a fair estimate, Mark from the installation team scouted out the location. We had to create better access as the new system is larger. Mark and Alex and their teams were on site for 2 days taking out the old system, shoe horning in the new one, and installing the new compressor outside. Great quality work. Real fine young men on site. Knowldgeable, hard working, respectuful and polite. Were careful putting covers down and cleaning up. House is cold like a meat locker as my wife likes it. Highly recommend Laird and sons. Thanks for a great job!!

Approximate cost of services:
$12,000.00
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Company Response

"Cold like a meat locker" that one got a smile from everybody involved in that project! Thanks so much for all the kind words we hope you enjoy your new system.

Frank
Frank
1 review Toronto, ON
10/10

repair of a/c

I called Friday evening and Dan came to fix our Mitsubisji split system. Drain needed to be blown out. Dan did the job well and got our a/c going without the water leaks we had been having.

Thank you for coming quickly after normal business hours.

Approximate cost of services:
$17,000.00
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Company Response

Thanks so much Frank appreciate you taking the time to write this . Enjoy the rest of your summer !

essabowser
essabowser
3 reviews Toronto, ON
10/10

General Maintenance on Boiler, Tankless & HRV

This was my first time calling Laird & Son for a general maintenance call after having a bad experience working with the original installers of my system. They were willing to service my units despite not being the installers. Their communication was really great. They were transparent with pricing, and didn't charge me for a few small things they performed. They were also incredibly flexible when I had to reschedule twice. Their staff showed up on time and were incredibly courteous, and provided me with answers to all my questions and were very patient. I couldn't recommend them enough and will definitely be using them for all future HVAC services.

Approximate cost of services:
$350.00
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Company Response

Its so nice of you to take the time to write this . we are so happy to have a new customer and look forward to working with you in the future . Have a lovely summer !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laird & Son Heating & Air Conditioning

Heating & Air Conditioning, Furnace Toronto

HOME COMFORT SINCE 1948
Family owned and operated for over 60 years, Laird & Son has stayed true to its founding principle: making sure that every customer is completely satisfied with our heating and air conditioning services.

"Laird & Son has always been 100% dedicated to customer service with trained and qualified service representatives,high quality products and proven incentives. As a third generation owner, it is my commitment to continue this tradition of product and service excellence."
Neil Laird, President, Owner

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
SERVICES
Heating and Air Conditioning, sales and installation
YEAR ESTABLISHED
1948
NUMBER OF EMPLOYEES
20
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Cheque, Credit Card
LICENSES
Gas and Air conditioning
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.