Very disappointed with their advice and service. I chose them based on their reputation. They replaced a furnace and installed air conditioning. The person I use to check my furnace annually, found that the furnace did not have the proper piping. Rust had started to form already and would shorten the life of the furnace. The air conditioning system I chose doesn't work as I had hoped - the upstairs is very cool and the downstairs is warm. The advice should have been to choose an air conditioner for each floor. The cost would have been the same. When I called to have these issues resolved, they were not welcoming and while they sent a technician, he said things were just fine. I was told that they don't pay much attention to the opinions of other folks. Lesson learned: research the CURRENT state of affairs for a company.
- Approximate cost of services:
- $15,000.00
- Company Response
Thanks for the review and sorry if things haven't worked out . None of the management here knows of this particular case , if you would be so kind to send an email to servicedepartment@lairdandson.com that would be great so we can verify this .