Laird & Son Heating & Air Conditioning

Heating & Air Conditioning
120 Dynamic Dr. - Unit 22. Toronto ON M1V 5C8
Write a Review
Write a Review

Donald from Mississauga
Donald from Mississauga
5 reviews Mississauga, ON
10/10

Furnace Inspection

It is not that often that you find an outstanding professional and firm in the heating services industry in the Metro Toronto area. Mack from Laird and Son assisted our family with a very expensive and cold issue that suddenly arose last Friday.

Background
During a routine annual maintenance visit by another firm on Friday, our gas furnace was checked by their certified technician and shut down immediately due to a claimed cracked heat exchange unit. The technician left us on that cold night without any heat in the house and temperatures just below zero.

The crack in the heat exchange unit was a surprise since it still had a remaining life of 13 years under the factory warranty. Furthermore none of our CO gas detectors in the house had gone off. The contractor offered two options after shutting down our furnace. A new furnace could be installed on Monday or we could wait about 10 days for a replacement heat exchange unit.

Contribution by Laird & Sons
We contacted Laird and Son on Saturday morning for assistance and Mack came out late in the afternoon even though we were not a customer. Mack explained that his first priority was to service any calls from existing clients.

At approximately 6:00pm he arrived at our home. He could have easily deferred our service request until Monday. He quickly determined that our contractor had not completed the appropriate tests of the furnace as defined by the Technical Standards
& Safety Authority (TSSA). Within one hour he determined that there was no crack and the furnace was back on.

Even though it was quite late Mack patiently reviewed for us all the tests he completed to ensure that the furnace met the TSSA safety code.

We would like to recognize Mack for his expert assistance and the professional manner in which he conducted himself. It goes without saying that Laird and Son once again has demonstrated their leadership in delivering an amazing client experience.

I would highly recommend Laird and Son to anyone looking for a heating and air conditioning specialist and find out if Mack is available.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hi Donald,
We are very pleased to know that you highly recommend our company and that you were so extremely impressed with Mack.
Our technicians receive the best training and take great pride in their work. They will always look for the best solution for you and your family, to save you time and money. A long time customer relationship is what we're looking for. Our customers receive the best service possible. We talk to new customers every day. Thanks for the great review, and we look forward to serving you for many years. Call for Mack anytime !!!