Jia Jia Moving

Moving & Storage
Markham ON L3R
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88%

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Reviews by rating (past 12 months)

Reviews for Jia Jia Moving

Average customer rating:
8.9 10 (171 reviews)

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Mark from Thornhill
Mark from Thornhill
1 review Thornhill, ON
0/10

Moving

Jia Jia moving---do not use. I have moved several times, the movers themselves did not know what they were doing. Never have I moved the the mover could not even put a matteress frame together. Also a great deal of damage was caused and they would not even come out to see it. They are the worst.

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
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Company Response

Hey Mark, I'm sorry to hear about your experience. I've checked with Customer care department and I think I know which case is yours. Unfortunately all claims has to be reported within 7 days after the move, and your claim report came in almost a month after. It's very hard for movers to recall what happened even if onsite visit occurred and insurance certainly won't cover after the time limit has passed. But I believe our Customer Care department is working on some compensations with you at the moment. If you are unhappy with the resolution, please e-mail me at Karen@jiajiamoving.com and I will try my best to do what I can. Thank you~

Kristi from Thornhill
Kristi from Thornhill
1 review Thornhill, ON
10/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

A co-worker told me he had used Jia Jia twice and that you were great both times. The first time you helped him out of a jam when the original company he had hired bailed the day of. I had already called 2 other companies and one was too expensive and the other said they couldn't help on short notice (a week and 1/2 ahead of time). You guys had great prices and were very friendly on the phone so I felt comfortable going with you.Very happy with Jia Jia. Phone receptionist was very helpful and friendly. Movers were on time, and worked efficiently. Price was great and affordable. Will def intel recommend to friends.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review dear Kristi~ It is our greatest pleasure to take the stress out of moving for our customers. Thank you again for spread the good word for us! ~ Sincerely, Crystal

David from Thornhill
David from Thornhill
1 review Toronto, ON
9/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

3 factors that went into my decision to hire Jia Jia Moving:
#1- Consistent customer satisfaction experienced by others.
#2 - Price and convenience.
#3 - Size of truck and number of movers.

We were moving from a 3 bdrm to 4 bdrm house and had over 200 boxes. Their movers were efficient, friendly, and very careful. Since it rained for a short period during the move, they were kind enough to remove their shoes when going up to the carpeted bedrooms. Very Satisfied with this experience and would definitely recommend Jia Jia to all my friends and colleagues.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review David~ All the very best from Karen & Jia Jia moving team.

Carl  from Thornhill
Carl from Thornhill
1 review Thornhill, ON
9/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

3 factors that went into my decision to hire Jia Jia Moving:
1.Good continual follow up from time of booking to moving date
2.Good careful service during move 3.Competitive price
Over all good service from office staff to movers. Very satisfied. Would recommend to friends.

Approximate cost of services:
$66.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Carl~ All the very best from Karen & Jia Jia moving team.

David from Newmarket
David from Newmarket
4 reviews Newmarket, ON
9/10

Residential

Efficient, courteous, and reliable - words to describe Johnson and his team from JiaJia. I called at least 6 other companies, but thanks to Homestar reviews, I found JiaJia to have the most reliable reputation and reasonable price. They did not disappoint. I would definitely recommend JiaJia to anyone.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review David~ All the very best from Karen & Jia Jia moving team.

Emily
Emily
3 reviews Etobicoke, ON
10/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Movers were half an hour early and the concierge was strict about the time for putting the elevator on service. Mover accommodated this by commencing billing 15 mins prior to start time. Movers had good energy and enthusiasm for the job. Always nice to see.
Receptionist was always nice, professional and answered all my questions. Greatly appreciated.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Emily~ All the very best from Karen & Jia Jia moving team.

Kiran from ??????????
Kiran from ??????????
1 review ????, ON
10/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

3 factors that went into my decison to hire Jia Jia Moving:
1.Review
2. Price
3. Location
Frank and his team arrived on time, worked quickly and diligently, and were very professional and courteous.

Approximate cost of services:
$850.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Kiran~ All the very best from Karen & Jia Jia moving team.

Solua from ??????????
Solua from ??????????
1 review ???, ON
10/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Excellent customer servcie! all I kept hearing was how great this company was.
took very good care of my items while moving. I definitely will be recommending this company. I have not one bad thing to say.
Great job!

Approximate cost of services:
$230.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review Solua~ All the very best from Karen & Jia Jia moving team.

Janet from Old Toronto
Janet from Old Toronto
1 review Old Toronto, ON
8/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Our friends recommended Jia Jia movers and we have now used your service three times.We find Jia Jia to be very reliable and the movers very strong and respectful. We are very satisfied with your service.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your continue support Janet! We are honored to be your trusted movers of choice. We will continue improve on our service and hopefully next time we can earn 10 stars from you. ~ Sincerely, Crystal

Elaine from Old Toronto
Elaine from Old Toronto
1 review Old Toronto, ON
10/10

Residential

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

List 3 factors that went into me decision to hire Jia Jia: Movingvery impressed with the moving men, very polite and accomodating
I would refer your company to both my family and friends. It was a very easy and uncomplicated move, both times.

Approximate cost of services:
$5,110.00
2 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to review us Elaine~ It is our greatest pleasure to be able to provide satisfactory services to you and your family~ Sincerely, Crystal

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jia Jia Moving

Jia Jia International Moving Inc. is one of the largest moving companies in Toronto. We are the first and only Canadian Chinese member of CAM (Canadian Association of Movers). We have been serving customers in the Greater Toronto Area and across North America for 17 years. We are well known ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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