Do not hire at any costs. I used Jia Jia to move my items into a new apartment. While the two movers were moving my couch into the condo, they set it on the ground and applied brute force on the couch to slide it up against the wall. As a result, they left a severe scratch on my brand new hardwood floors. When I confronted the mover about the damage, he looked at it and didn't say anything. I then called their Customer Service line right away, and was told to make a claim to the claims department - fine. After doing so, the claims department was not remorseful at all, nor did they take any accountability to fix the situation. They proceeded to accuse me of fabricating the story, saying I made it up - when I had photos to prove it. I also saw it happen with my own eyes. The couch should not have been slid across the floor in any case, but picked up and placed down. That's why we hire movers. After accusing me of being dishonest, they offered me a $50 Esso Card... I asked at least for reimbursement so I could fix the damage myself (ie: with a floor marker, wax, etc), and they refused. An Esso card does not rectify the damage. They are dishonest, unprofessional, and will ruin your items. If you want good service, take your business elsewhere.
- Company Response
Hello Alannah, I’m sorry to see you remain unhappy after accepting the $50 Esso gift card. I would like to share few facts to put things in perspective. 1) we have never said you fabricated the story. There were many photos provided by you, we merely examed photos and explained what we observed 2) the damage on the floor was caused by a protruding screw on the bottom of the sofa leg which you acknowledged. A pre-existing condition nobody knew about. 3) The scratch is about 1.5 inches long, only from the protruding screw, no other scratches were found from any other legs of the sofa. This damage doesn't consist with damages caused by “slide sofa across the floor” 4) The $50 Esso gift card is to cover the cost of a quick floor fix kit.