Jia Jia Moving

Moving & Storage
150 Telson Rd Unit B Markham ON L3R
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Reviews for Jia Jia Moving

Average customer rating:
8.9 10 (160 reviews)

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Alannah in Toronto
Alannah in Toronto
0 reviews Toronto, ON
0/10

DO NOT USE - DAMAGE TO HOME

Do not hire at any costs. I used Jia Jia to move my items into a new apartment. While the two movers were moving my couch into the condo, they set it on the ground and applied brute force on the couch to slide it up against the wall. As a result, they left a severe scratch on my brand new hardwood floors. When I confronted the mover about the damage, he looked at it and didn't say anything. I then called their Customer Service line right away, and was told to make a claim to the claims department - fine. After doing so, the claims department was not remorseful at all, nor did they take any accountability to fix the situation. They proceeded to accuse me of fabricating the story, saying I made it up - when I had photos to prove it. I also saw it happen with my own eyes. The couch should not have been slid across the floor in any case, but picked up and placed down. That's why we hire movers. After accusing me of being dishonest, they offered me a $50 Esso Card... I asked at least for reimbursement so I could fix the damage myself (ie: with a floor marker, wax, etc), and they refused. An Esso card does not rectify the damage. They are dishonest, unprofessional, and will ruin your items. If you want good service, take your business elsewhere.

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Company Response

Hello Alannah, I’m sorry to see you remain unhappy after accepting the $50 Esso gift card. I would like to share few facts to put things in perspective. 1) we have never said you fabricated the story. There were many photos provided by you, we merely examed photos and explained what we observed 2) the damage on the floor was caused by a protruding screw on the bottom of the sofa leg which you acknowledged. A pre-existing condition nobody knew about. 3) The scratch is about 1.5 inches long, only from the protruding screw, no other scratches were found from any other legs of the sofa. This damage doesn't consist with damages caused by “slide sofa across the floor” 4) The $50 Esso gift card is to cover the cost of a quick floor fix kit.

Hong in Brampton
Hong in Brampton
1 review Toronto, ON
10/10

Jia Jian provides quality service

I have used Jia Jia before and I am very satisfied with their service. This time, we have a medium truck and 3 movers (If you are moving in or out of the condo, I suggest have 3 mover, because there may be a distance from the elevator to the loading area. 3 people can easily manage work.) The movers are professional and helpful. They carefully reassembled the furniture and covered them with blankets. After arriving at the destination, they installed the furniture in a short time. I am surprised that they work so fast. They are awesome, super-efficient. I would recommend Jia Jia to anyone who looks for moving company.

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Company Response

Thank you so much for your glowing review Hong! We love repeating customers and happy to hear our moving team did a great job. Thank you for your support and recommendation! We hope you enjoy your wonderful new home. Yours truly from Mary, Renee, Jania, Karen and the Jia Jia Moving Team.

Mahmood
Mahmood
1 review Markham, ON
6/10

Moving packed boxes only

i booked for 2 hours transportation with two movers but job was less it finished in one hour and work done satisfactorily but it cost bit more than its worth, movers was good no issue.

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Company Response

Thank you for your review Mahmood, we appreciate your input. Unfortunately, all our packages carry a minimum 2 hours charge. It might be expensive if there are only have few things to move. Thank you for your understanding and satisfactory review of the moving team. Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Gaurav
Gaurav
2 reviews Markham, ON
10/10

Professional and transparent dealing

No non sense moving, very professional and transparent dealing. Have used them always with our moving needs. With all the moving horror stories you hear about, good to have someone efficient and reliable in the city. Great work guys!

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Company Response

Thank you for your glowing review Gaurav! We are honored to be your movers of choice over the years and we strive to provide the same level of excellent service each and every time. Thank you for your continued support and looking forward to working with you in the future! Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Celso
Celso
3 reviews Markham, ON
10/10

Couldn't be happier

We had a medium-sized truck and 2 movers when we moved out of our 2 bedroom house. We needed every inch of the truck to make it work and the movers did an outstanding job of squeezing everything in, without leaving a scratch on the furniture or the house. They took furniture apart, had to go down a narrow and steep set of stairs and did it all in 30+ degree heat...and always with a smile on their faces. I would recommend Jia Jia to anyone looking to make a move.

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Company Response

Thank you for your review Celso! We are happy to hear the movers did a great job. Our movers are known for their hardworking, can-do attitude, whether it is in 30+ degrees heat or in a snowstorm. Thank you so much for your business and support! Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Nerdnation in Vaughan
Nerdnation in Vaughan
3 reviews Whitchurch Stouffville, ON
10/10

Next day, super quick, careful, and upfront rates.

Had to make an emergency move from one house to the other. Other moving companies were either booked solid or nickel and diming for every item in their price.

Called up JiaJia Moving and they were able to provide next day service. I packed throughout the night. They were on time, early actually, and amazed me by how quickly they lifted and carefully packed these big heavy items, including an antique piano.

They were careful, upfront with rates - no hidden fees, and completed the moved in such a fast time.

I would recommend them in a heartbeat.

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Company Response

Thank you for your glowing review Nerdnation! Whether last minute booking or reserved in advance, we aim to provide fair pricing and our best service to all our customers. I'm so happy to hear our moving team did a great job. Thank you again and looking forward to work with you in the future. Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Multi-location move

Fantastic, professional and helpful movers. Arrived early, worked quickly, wrapped up furniture and were super helpful and understanding when there was a significant delay because the loading dock malfunctioned and wouldn’t open.

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Company Response

Thank you very much for your review! We appreciate your business and honored to be your mover of choice. Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

moving

Everything was easy and well done. They came on time, they took care of our stuff and they follow our directions where to place the furniture. I would recommend them and I would use them again.

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Company Response

Thank you for your kind review! We take pride in our service and do our very best to cater to individual customers' moving needs. We are looking forward to serving you and family in the future. Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Aarti
Aarti
2 reviews Markham, ON
10/10

Moving condos

I was moving condos downtown and had used jia jia before. I used them again because they were so good. They were amazing the second time around too. Super efficient, no breakage and very helpful at a great price!

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Company Response

Thank you for your glowing review Aarti! We appreciate your business and continued support over the years. And we will do everything we can to provide great move each and every time. Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

Annie from Uxbridge  in Pickering
Annie from Uxbridge in Pickering
2 reviews Markham, ON
9/10

Moving my mom to a senior building

This was our second time dealing with Jia Jia Moving and we were very happy with both office staff and the guys who helped us move they were on time and very professional. Every step or info was very clear. I would recommend Jia Jia Moving company to family and friends.

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Company Response

Thank you for your review Annie! We are honored to be movers of choice for your family and friends. Thank you for your continued support! Yours truly from Mary, Teresa, Jania, Karen and the Jia Jia Moving Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jia Jia Moving

Jia Jia International Moving Inc. is one of the largest moving companies in Toronto. We are the first and only Canadian Chinese member of CAM (Canadian Association of Movers). We have been serving customers in the Greater Toronto Area and across North America for 17 years. We are well known for our reliable service, affordable pricing and professional movers. As the one and only moving company to display a full pricing list online, we strongly believe in service honesty and integrity.

****

In Chinese, "Jia Jia" means better and better. We always strive to give our customer the best moving experience. With up-to-date moving equipment, fully trained movers and competitive pricing, we are continuously improving to provide the best value for you! When you are looking for moving companies in Toronto, know you can trust Jia Jia Moving
Why Us?
*20+ years of experience
*Upfront pricing: Our rates are published on our website
* Canadian Mover's Association member
*A+ rating BBB member
*Free Estimation, boxes and storage
*Wide range of moving services
*Open weekends and holidays
*After hours hot line

Our Services Include:
*Knowledgeable Moving Consultant (free of charge)
*Packing Service
*Residential Move
*Commercial / Machinery Relocation
*Long Distance Move
*Storage: Long term, Short term and free storage for up to 3 days for Jia Jia Moving customers
*Specialty Moving: Big-screen TV, Upright or Grand Piano, Pool Table, Safe, Machinery
*Moving Materials: Wardrobe Box, Mattress Cover, Sofa Cover, Moving Blanket, Packing Tape, Moving Gloves, Bubble Wrap, Foly foam packing sheet, Newsprint, Floor shield, Skid with Wrap Film
*Plastic Bin Rental: Eco-friendly Moving Box Rental with CheerBox

CATEGORIES
Moving & Storage
PRODUCTS
Moving supplies, eco-friendly plastic moving box rental.
SERVICES
Our Services Include: *Packing Service *Residential Move *Commercial / Machinery Relocation *Long Distance Move *Storage: Long term, Short term and free storage for up to 3 days for Jia Jia Moving customers *Specialty Moving: Big-screen TV, Upright or Grand Piano, Pool Table, Safe, Machinery
SPECIALITIES
*Specialty Moving: Big-screen TV, Upright or Grand Piano, Pool Table, Safe, Machinery
WEBSITE
http://www.jiajiamoving.com
YEAR ESTABLISHED
21
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Credit Cards, online e-transfer
MEMBERSHIPS
BBB, CAM
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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