International Pool & Spa Centers

Swimming Pools, Spas & Hot Tubs
4496 Chesswood Drive Toronto ON M3J 2B9
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Swimming Pools, Spas & Hot Tubs
International Pool & Spa Centers
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58%

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Reviews by rating (past 12 months)

Reviews for International Pool & Spa Centers

Average customer rating:
5.9 10 (18 reviews)

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Flanny from Bowmanville
Flanny from Bowmanville
1 review Bowmanville, ON
2/10

Pool Installation

Do not support them. We have had 4 leaking liners in 4 years. All seam failures. Thousands spent on pro rated warranty and water. Arrogant service. Apparently we have had "bad luck" Nonsense!

3 of 3 people found this review helpful.
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Joan from Newmarket
Joan from Newmarket
1 review Newmarket, ON
1/10

pool

We have had nothing but problems with International Pool & Spa. The customer service has been deplorable. Installation took forever, may dates promised with no calls saying installation had been postponed. Had a problem with rust on the pool rails which was taken care of very quickly by the manufacturer but botched up by International Pool & Spa. I would never, ever recommend this company.

1 of 1 people found this review helpful.
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cameron from Halton Hills
cameron from Halton Hills
1 review Halton Hills, ON
10/10

hot tub

We had been wanting a hot tub for a while, but were waiting for the right time. We received a flyer in the mail for the Recreational Warehouse's blow out sale, so we went to check it out. As soon as we walked in we were greeted by friendly, eager, and knowledgable staff, who were happy to answer our millions of questions. We left there feeling quite confident. We later went to the hot tub expo at the international centre, coincidently the same weekend, and we very disappointed and knew right away the International Pools and Spa, Recreational Warehouse had our business. The respect and service we received was beyond anything you can expect. Not once did they try to up sell us or talk us into something we didn't need nor could afford. Mike McBride is one hell of a salesman! We will be recommending Recreational Warehouse to everyone!!!

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Radoslaw from Brampton
Radoslaw from Brampton
2 reviews Brampton, ON
10/10

hot tub

We purchased a hot tub from Recreational Warehouse in Mississauga a year ago. The sales rep was great, pricing was good and the sales team's knowledge of their product is what made us choose them over a local competitor. We are so happy with the product and have continued to go back to the store for our cleaning supplies, chemicals, etc. We couldn't be happier with how everything went in the purchasing process and the continued service we get from the people at this store. Wonderful job guys, we will continue to recommend you to anyone who asks where we purchased our tub!

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Chris Materson from Mississauga
Chris Materson from Mississauga
1 review , ON
10/10

Great Service

Great service. Our family has shopped at Recreational Warehouse for pool supplies for over 14 years. Bought a hot tub there and had it delivered. Amazing job in always looking after us. Wilson gave us a great deal on the tub on Boxing day. We have been in every night since!

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Heather in Mississauga
Heather in Mississauga
12 reviews MISSISSAUGA, ON
2/10

Above Ground Pool

We met with a representitve at the Home Show in Toronto who gave us a fantastic deal on an above ground pool, which we purchased on the spot. We then went to their showroom in Mississauga to pick out our liner & other small details, as well as make arrangements for the installation. Each of these "appointments" went very smoothly. Bill came out to measure the yard & help us determine where to place the pool. The installation was smooth, painless & professional. We attended "pool school" to help us learn to care for the pool. Everything seemed as though it was going great! However, it was a hot summer and we had difficulty keeping the pool clear. We called the store & went in personally many times, but little to know follow up support was provided. We were very disappointed in the way things turned out. They have a GREAT sales team, but unfortunately little to no follow though.

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Sharlene in Etobicoke
Sharlene in Etobicoke
1 review Etobicoke, ON
0/10

Pool liner and installation

This company has put my mom through hell! The whole experience has been a nightmare since day one. Starting the day she placed the order for the liner (which wasn't actually ordered until nine months later!) to after the liner was FINALLY installed (incorrectly no less). She is still fighting them three months later as the have threatened to send her to collections if she doesn't pay an additional $1,000 over and above the SIGNED contract which she never agreed to pay or was even aware of for that matter. The list of specific issues with this purchase is too l;ong to type but starts at the sales staff level all the way to head office, who has made several unkept promises and has ignored correspondence throughout the process. DO NOT BUY ANYTHING from Int'l Pool & Spa Warehouse. You will just become another innocent victim of their incompetence and greed!

1 of 1 people found this review helpful.
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Oakville, Ontario
Oakville, Ontario
2 reviews Toronto, ON

First Review

1/10

Repair service

Our hot tub was purchased and installed by International Pool and Spa Centre in Oakville. We needed repairs to the motor after the spa was damaged by a lightening storm in March 2007. The repairs were to be done by the service department in Mississauga in May. Now it is October 2007 and the repairs have not been completed. No followup contacts by the company and when we call, there is always an answering machine but we cannot leave a message as the box is full. Unacceptable repairs service. How good is a product if the after-sale service is non existence?

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Tim in ajax
Tim in ajax
1 review Toronto, ON
9/10

Above ground swimming pool

We have been dealing with the Pickering/Oshawa locations for 4 years now. We purchased an Esther Williams Millenium pool, and are very satsified with the product. My wife and I attended their pool school where they spent half an hour on chemical maintenance and half on hour on technical. We get our water tested every week and they don't try to sell us a bunch of unneeded chemicals. I would recommend this company to a friend.

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John from North York-9947
John from North York-9947
1 review Toronto, ON
9.5/10

swimming pool installation

I purchased my new above ground swimming pool from International Pool and Spa. I found the staff to be very knowledgeable about there product. The installers did a great job. My family and my self are enjoying a great number of hours in our new swimming pool. The in store staff have been able to train me and help me with all my water problems. In short I would recommend this company and there products to anyone.

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