We met with a representitve at the Home Show in Toronto who gave us a fantastic deal on an above ground pool, which we purchased on the spot. We then went to their showroom in Mississauga to pick out our liner & other small details, as well as make arrangements for the installation. Each of these "appointments" went very smoothly. Bill came out to measure the yard & help us determine where to place the pool. The installation was smooth, painless & professional. We attended "pool school" to help us learn to care for the pool. Everything seemed as though it was going great! However, it was a hot summer and we had difficulty keeping the pool clear. We called the store & went in personally many times, but little to know follow up support was provided. We were very disappointed in the way things turned out. They have a GREAT sales team, but unfortunately little to no follow though.