Interlock Metal Roofing - ON

Roofing
5, 2800 Argentia Road, Mississauga ON L5N 8L2
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Roofing
Interlock Metal Roofing - ON
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71%

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Reviews by rating (past 12 months)

Reviews for Interlock Metal Roofing - ON

Average customer rating:
7.5 10 (52 reviews)

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Kojo
Kojo
1 review Brampton, ON
10/10

Basic Repairs Request - Resolved

June 2022 Update

I am pleased to update this review in light of a speedy resolution to my initial concerns. Sheldon, Scott, Brad and Chris stepped up and handled my maintenance request within a reasonable time frame.

I have therefore upgraded my initial rating to a 10-star

Thanks

I have never written a negative review up until this point. We are existing customers of Interlock who had a new roof installed on our home about 20 years ago. I currently have some basic repairs that I would like to address, and I have not been able to speak to a single person since I initially reached out to them on May 1st, 2022.

My family has repeatedly tried to contact Interlock both by phone and email, and not once was the phone even answered. If existing customers receive this level of customer service, this is terrible business practice.

I would strongly suggest you look elsewhere, many companies on the market offer a similar product. I would happily remove this post if Interlock stepped up to the plate and returned my calls.

What good is a lifetime warranty if you cant even get them on the phone to speak about basic repairs and maintenance?

Buyer beware!

Approximate cost of services:
$25,000.00
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Private User
Private User
Private User reviews Shelburne, ON
0/10

Issues with Chipping Paint (Faulty Coil)

Chipping and peeling paint from Interlock Metal Roof within 5 years of installation. I have included pictures with google map timestamps to show the steady and rapid progression of the paint deteriorating. within a 10 year period.

After initially reaching out to the customer service channel, I was informed by a rep that the cause of the chipping paint was likely due to a faulty coil issue they had with metal shingles the same year this roof was installed. The rep mentioned bad batches can occur, even now. I was told another rep would reach out to me to discuss our options.

We never heard back from anyone so we reached out again and were informed that there is nothing they can do. They only stand by their lifetime warranty if the owner who installed the roof transfers the warranty to the new owner.

We went back and forth with the company, as they had openly admitted that the roof was likely installed with a faulty coil thus, they should honour their warranty.

We finally were able to speak to the VP of the company and had started discussions to find a resolution however, COVID occurred very shortly after and communication ceased from Interlocks end.

We have tried reaching out via phone the past 1.5 years now and keep being told someone will call us back but they never do.

Very disappointing experience and I would not recommend Interlock Metal Roofs to anyone.

Approximate cost of services:
$20,000.00
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Tiffany in Toronto
Tiffany in Toronto
0 reviews Burlington, ON
0/10

Leaking Roof - No Response

It won't let me rate with zero stars (so I gave a one). Interlock was installed prior to our home purchase. We are currently in a renovation and had some tiles removed to extend the roof for the new reno (with additional new metal tiles). ALL work is done by contracted installers - not employed members of the company. NO response or EXTENDED DELAYED response to calls - even with a leak! Our roof is currently leaking where they removed tiles and we have been leaving messages for days with no response. AVOID if you want to have a dry home.

Approximate cost of services:
$5,000.00
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Robert from Ottawa
Robert from Ottawa
3 reviews Ottawa, ON
7/10

Good product, bad warranty and inexperienced installers.

I had my roof replaced by Interlock about a year ago. The product itself seems quite good. Installation initially had some serious issues as the installers were inexperienced contractors; but they were resolved amicably before I paid the balance over a period of a few weeks. However the reason for the 4 stars is that I paid to have 2 nails installed per shingle, to raise the wind rating warranty from the standard 193 Km/h to 220 Km/h (4 nails would be 275 Km/h). This was agreed with their sales rep Derek and is in the work orders. 2 nails were installed, however Interlock fails to provide the warranty with an upgraded wind rating and it's still just for 193Km/h, even though its almost a year later and I have sent many messages to Derek about it.

Edit: After the reviews were posted I was contacted by Scott and the warranty update was provided. Hence the review is updated.

Review has 1 previous version
Approximate cost of services:
$22,000.00
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Company Response

Hi Robert,

Re: Guardian Warranty Update

INTERLOCK ROOFING LTD.
9969 River Way
Delta. B.C. V4G 1 M8 Canada

Please be advised that your Guardian Warranty has been upgraded to reflect the 2 nail application.
The Manufacturer warrants that the Product will resist wind speeds of up one hundred and fifty (150)mph (241)kph.

Thanks, Scott
Interlock® Metal Roofing
Ontario's Best Roof™
scott@ontarioroofing.ca
289-272-6145 / 1-866-319-876

Private User
Private User
Private User reviews Toronto, ON
1/10

Service

I am having problems with my roofs (flat IB roof plus an aluminium peak)in that there is constant dripping after rain. Rain is going down soffit or fascia and splashing down the siding. I have been told 3X "they" are coming. There has been no communication when there is a no show. I had communication problems dealing with the company years ago closer to when the roof was installed after the ceiling caved in in the bedroom. Will wait a while longer as gentleman that did answer the phone once was quite polite and seemed concerned with my issue. Both roofs have lifetime warranties.

Approximate cost of services:
$13,000.00
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Terry
Terry
1 review Brampton, ON
10/10

Interlock metal roofing

After 20 years the paint on my interlock lifetime roof began to peel. The company backed their warranty and installed a new roof for me. I'm extremely happy with the new roof, it is better quality now than it was 20 years ago. And it was installed so much better as well. I can see the difference a proper installation job can make. Steve the installer was hard working, conscientious, a do it right the first time kind of guy. He improved on things the first installers did or should have done. Just as a fast race car is only as good as the driver, a top quality roof is only as good as the installer. Steve is definitely one of the best this company has to offer, I've worked with enough people over the years to know a good worker when I see one. And now my great looking roof proves it. Looks 100 percent better than the first roof. Thanks Steve, well done. And thanks Interlock for standing behind your warranty.

Review has 1 previous version
Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Terry, we really appreciated you taking the time to share your experience with your Interlock Metal Roofing System with others! Please don't hesitate to contact us if there is anything we can help with. Thanks, Scott (scott@interlockgroup.com)

Jc in Thornton
Jc in Thornton
0 reviews Thornton, ON
2/10

Aluminium roof installer

We purchased our roof with an install date for early October. The product was dropped the day the install was supposed to begin. Work did not comence until October 21st with an estimate of 5 to 7 days. The roof was somewhat completed November 21 with promise to return to pick up all debris and garbage as well as our eavestrough cleaned out. We made multiple attempts to contact the installer with one response to "be patient" our last contact attempt was in May, with no response at all. I finally took it upon myself to cleanup, as we have 4 young children who could not play outside and we could not do any yard work. No tarps or bins were used to control the mess. 2 garbage bags and a bucket of nails later.... My eavestrough are half filled with roofing debris, and we are concerned about the stability of them. Considering interlock roofing prides themselves on being a superior product and company, our experience certainly does not match this.
Our flashing was also not installed to par, we would never recommend this company to anyone. For some reason this site will not let me attach photos of the garbage and mess in our eavestrough.

Approximate cost of services:
$22,000.00
2 of 2 people found this review helpful.
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fabian in Toronto
fabian in Toronto
4 reviews Mississauga, ON
10/10

Roof Installation

These guys are great, started 7 am and finished my new roof in hours.. very professional and serious.. I am really grateful and I would recommend them really to anyone who wants a job to be done perfectly..

Approximate cost of services:
$200.00
1 of 3 people found this review helpful.
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Melinda in Scarborough
Melinda in Scarborough
1 review Toronto, ON
5/10

Referral kingston

They tell you that if you refer a client you will receive a $500 cheque. Don’t count on this. Work was complicated on June 12, 2018 and I am still waiting. I have been very patient to this point. I have dealt with at least 6 people. Everyone apologize and says they will get it straightened out.

Approximate cost of services:
$0.00
4 of 4 people found this review helpful.
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Company Response

Hi Melinda,

I am sorry you had a bad experience with the roofing company you were dealing with. Unfortunately, you have posted your review on the wrong company's page. I would really appreciate it if you could take the time to have this corrected.

Please do not hesitate to contact me to discuss this further. I can be reached at (416) 899-4518 or reroofontario@gmail.com

Thank you,
Steve

Cheryl in London
Cheryl in London
1 review London, ON
9/10

New Aluminum Roof

I had my new Interlock aluminum roof installed about 2 months ago, it looks great, have had many neighbours say it looks like a slate roof! Very pleased with the product.
I was also very pleased with our sales person Bruce. He was extremely knowledgeable and had an answer for all of my questions! Glad I went with this product!!

Approximate cost of services:
$12,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Interlock Metal Roofing - ON

Trusted since 1998, Interlock Metal Roofing is a professional roofing contractor located in Mississauga, Ontario Canada. Choose from five durable aluminum roofing profiles including Slate, Cedar Shingle, Shake, Mediterranean Tile, and Mechanical-Lock Standing Seam. All profiles are also available in Solid Copper. With the addition of solar brackets, all our ...
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