I contracted Hometurf this year to maintain my lawn areas. I had arranged with them during the initial call to spray the areas that had only mulch with weed control. Since I had a small lawn they said that they will do that. I called again just before the first spray to confirm that they would spray the mulch area and they confirmed that they would do so. Today, the tech visited and did not spray the much area. In fact, his visit lasted less than 5 mins. I called the office and inquired why the area was not sprayed. I was then told "we don't spray" the mulch areas. My account had notes to reflect our agreement, but looks like a promise made and promise not kept. I cancelled my service today.
- Approximate cost of services:
- $190.00
- Company Response
Andrew, we’re very sorry to hear that you did not enjoy your experience with Hometurf. We would love to fix this problem and talk to you about how we can improve. Please feel free to leave your contact details in a private message, and we will contact you to discuss the situation ASAP.