Hometurf Lawn Care Service

Lawn Maintenance
Mississauga ON L5S 1G4
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HomeStars  >  Lawn Maintenance in Etobicoke  >  Hometurf Lawn Care Service  >  A Disappointing Experience
S. Robinson from Whitchurch-stouffville
S. Robinson from Whitchurch-stouffville
7 reviews Whitchurch-Stouffville, ON
0/10

A Disappointing Experience

This company serviced my property last year. Most times I had to phone them to remind them, a number of times, that I was a customer and please come and service the lawn. One of their technicians overseeded the lawn with grass seed and included all of the flower beds. Needless to say, there was a lovely crop of grass that sprouted from the beds. Decided not to use them in 2016. I received 2 solicitations through the mail. Immediately filed them in the recycling box because I had hired a new company to service the property. The new company came in March and spread fertilizer, etc. Came home one day in March and Hometurf had serviced my property in my absence. Phoned immediately and cancelled. Received a bill for $334.9. Phoned again. It would be taken care of. Received another bill in August for $45.45 for the March fertilizer. Phoned again. Explained that I had not contracted Hometurf to service my property. She explained to me that they had sent me mail solicitations during the winter and if I did not respond, they automatically continue the service. I told her that was considered to be negative billing and it was illegal. No says she. The company would not do anything illegal. I told her I would not be paying the bill. Complained to BBB. Hometurf's response was to excuse the $45.45, however, their point is that I was solicited twice during the winter and it states clearly on each and every bill "As part of your continuous lawn care program, we'll return to apply this program on a yearly basis until you cancel. A phone call or short written notice is all that is required to cancel the program". Beware.

Approximate cost of services:
$350.00
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Company Response

Hi S. Robinson, thank you for your review. We are very happy to hear that this issue was resolved to your satisfaction. Yes, our service does continue annually for your convenience, however we make every effort to be as transparent as possible with our customers. In the end it is great to hear that this matter was resolved. Thank you.