We ordered mirrored closet doors from this Home Depot location last Fall. The customer service representative was exceptionally nice, if not completely knowledgable. We were assured that the two sets of doors would arrive within 4 to 6 weeks. Thankfully, we were called and told that the order had arrived in just under four weeks. We drove our purchase home, and opened the boxes, and came to realize that only one set of doors was actually delivered. When I called back the store to see what had happened to the other half of the delivery, I was told that they did not know, but would look into and get back to me by the end of the day. Again, a very nice customer service person attempted to help, but after several days, they could not locate the second half of the order. They called the company and, indeed, the complete order had been filled out. After over a week of not knowing what had happened to the other order, I finally cancelled it, and had my money returned, deciding to buy elsewhere. Even though I didn't want to, I went to the HomeDepot location at the Stockyards, and placed my order. When they entered the information, the lady told me that I had just returned that order, BROKEN, and wanted to know why I was ordering again. TOTALLY confused, I told her I did NOT receive the order, and that, in fact, the store said they weren't even able to locate it! She said a set of mirror doors with MY name on it had been returned by the Wickstead store BROKEN! I think they very well knew that the doors had broken, either in transit or in the store, and decided to say they couldn't locate it! How dishonest!
- Approximate cost of services:
- $800.00