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Home Depot - Wicksteed Ave

Building Supplies and Hardware
Toronto ON M4G 4H9
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HomeStars
Building Supplies and Hardware
Home Depot - Wicksteed Ave
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61%

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Reviews by rating (past 12 months)

Reviews for Home Depot - Wicksteed Ave

Average customer rating:
6.5 10 (38 reviews)

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Toronto
Toronto
0 reviews Toronto, ON
0/10

Disability discrimination

I purchased ROCKSOLAR Weekender 80W Portable Power Station - Lithium Battery and Solar Generator, online several weeks ago, it indicated will be delivered to Home-Depot store, laird and Eglinton between August 30-31, 2023.

On August 31, 2023, upon reviewing my online order, it continuously says delivery date August 30-31. 2023, I than called the store I had spoken to 2 different employees, one says the order hasnt arrived to give it some time, the second employee says to give him 1 hour and will call me back, it never happen

I called the store on September 2, 2023, spoken to the assistant Manager and explain the situation to him, on the treatment I had received and the injuries I am suffering from such as head concussion, low spine injury, right full ACL tear rupture, I didnt appreciate to be treated that way. He confirmed the item arrived but refused to update it online.

When we had arranged pick up time date for Sunday September 3, 2023, 12:00 Pm. He wasnt there? I waited for about 45 minutes, and was helped by an acting manager, she refused to update the online order that it was picked

When I return item at the Home Depot location Warden and Ellesmere I waited for 3.5 hours because the other store had refused to release to the online order when it was picked up on September 3, 2023

FYI avoid Home Depot specifically this one. They do not respect their customers even if they are suffering from injuries

Approximate cost of services:
$139.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement of a new dishwasher

A big thank you and kudos to Camila, Bolo and Heather, and Crystal in the Resolution department. They went out of their way to help us replace a new LG dishwasher that just did not clean well. LG was not helpful at all, but these HD representatives stepped up with professionalism and kindness and empathy, and go the job done.

Approximate cost of services:
$690.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Customer Service

Good Day to all staff and Management!!. I bought some merchandise and the service from all staff was great. I know much about what they do and I am impressed with the staff and management. I have nothing but great things to say about the store. Keep up the great work!!.

Approximate cost of services:
$250.00
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James in Saint Thomas
James in Saint Thomas
1 review St. Thomas, ON
2/10

Online return

I spent 25 minutes at this store last week trying to return an unopened jigsaw that was bought online from HD. Nobody could figure out how to make a return for an item bought online from their website. The whole purpose of buying online was for convenience, but I ended up leaving with the jigsaw and no answer as to how I could return it. For background, I was billed for and sent TWO identical jigsaws because the online ordering said that my first attempt to purchase didn't go through and to "try again". Nobody seemed interested in following up this aspect of the transaction either...

Approximate cost of services:
$1.00
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Private User
Private User
Private User reviews Toronto, ON
4/10

dishwasher delivery

Store service is excellent. Delivery service dreadful
Dishwasher dropped off in box. Delivery guys refused to take it out of the box. Store at Leaside said they have to take it out. Sent me a ticket for customer service a week ago. No one calls....or answers their phone.

Approximate cost of services:
$1,100.00
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Maureen in Toronto
Maureen in Toronto
1 review Toronto, ON
0/10

Dishwasher Purchase and Delivery

We purchased a dishwasher from Home Depot Leaside last week. We arranged for delivery yesterday between 12-5pm. I received a call at 1pm saying the delivery would arrive in 15-20 mins. They NEVER ARRIVED. I have been on the phone 5 times with Home Depot delivery "service". They said the driver "missed our house" and did not give a reason why. They then said he came and we weren't home. I said that was not true and asked what time they were there. I was told between 5-5:10pm. There were 3 people home at my house at that time. I said I wanted our dishwasher delivered today and they said no, the next available date for deliver is next Wednesday January 24th. I was told I would get a call from a supervisor first thing this morning. I still have not received a call and when I tried to call, I was told that neither of the supervisors were available to speak to me. I then called the Home Depot Leaside and the woman was completely unhelpful. She said I had to go through the delivery service. She said there was nothing she could do. TERRIBLE CUSTOMER SERVICE. I will not be back.

Approximate cost of services:
$1,000.00
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laura from Toronto
laura from Toronto
1 review Toronto, ON
2/10

Defective Washer Dryer...getting the runaround

Bought a large appliance. Was not installed properly and discovered it was defective next morning. Home Depot giving me the runaround. Every time I call it's a different story about how they plan to handle the problem, meanwhile I'm sitting here with a broken machine....for how long...and how many day off work to deal with this?!

Approximate cost of services:
$1,700.00
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Mary-Anne in Toronto
Mary-Anne in Toronto
1 review Toronto, ON
0/10

Decorating centre and complaints centre

Unreliable, unprofessional, shoddy installation of blinds. We had to chase them to fix the installation problems and received empty promises about when they would return to fix the problems. One month later, we called the Head Office. First call we were told someone would call us back. Nobody called. Second call - told they had no record of the 1st call. Third call they passed us along to a Service Provider who had the Decorating Centre manager call. He only offered 'solutions' despite not seeing the problems. Fourth call - could not track our complaint or ticket #. We're trying to decide which experience has been worse - dealing with the decor centre people or dealing with the Head Office complaints department. So disappointing.

Approximate cost of services:
$8,000.00
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Anna in Toronto
Anna in Toronto
1 review Toronto, ON
2/10

Employee error results in improper customer return

I paid for a tube of caulking on MasterCard. Within a few hours, I had to exchange it for a different colour. When I made my exchange, the Home Depot employee decided to use a gift card to make the switch. As a result, when I was forced to return the caulking the following day, the store associate said she could only return the money as store credit. When I showed her the original receipt indicating my credit card payment, she insisted that although "it was the employee's error" she could not do anything for me. She sent me home with a credit note. Unbelievable. I guess I would have been out of pocket $200 had I bought a mower.

Approximate cost of services:
$10.00
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EUREKA Assembly & Installations, Inc.
EUREKA Assembly & Installations, Inc.
1 review Toronto, ON
10/10

Consistent quality in service

It seems the more I visit this Home Depot, the better the service that I receive. I own a small assembly & installation company which requires constant restocking of supplies and the purchase of unique materials.

Too bad I do not remember the gentleman's name but he is always in the hardware department and ALWAYS offers sound, practical and straightforward advice. Never fails.

Cheers! i will be back again.

Approximate cost of services:
$0.00
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