Guildcraft Floors

Floor Retailers
150 Britannia Rd E, Unit 12 Mississauga ON L4Z 1S6
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Guildcraft Floors
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65%

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Reviews for Guildcraft Floors

Average customer rating:
7.3 10 (64 reviews)

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Emily in Mississauga
Emily in Mississauga
1 review Mississauga, ON
10/10

very satisfied experience purchase at Guildcraft

i made a purchase beautiful german made laminate flooring at a very cheap price(cheaper and better quality compare with many stores) in September during the big sale but my basement renovation was finished in Feb, i got 3 box left unused, and went over to return them at no problem at all. i am very happy that i am able to return the unopened box after such long period of time because i have learnt that according the company policy that return must be brought within a month, Mr. Major and Mr. Sharp still let me get my refund with no hassle at all. thank you so much.

Approximate cost of services:
$1,600.00
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A I  from Toronto
A I from Toronto
1 review Toronto, ON
10/10

Condo Renovation

Very happy with the flooring and the customer service we received. The quality of the flooring is a lot better than that of engineered hardwood sold by larger chains and the price is a lot better as well. Overall, we are very happy with the product, the price and the customer service we received.

Approximate cost of services:
$5,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your 10-star review! We are glad that you are pleased with your new flooring and appreciate your business. We have been working hard to improve our offers and continue to strive for customer service excellence. Should you have future hardwood flooring needs, we would love for you to come and see us again! Thank you!

kumar
kumar
1 review Mississauga, ON
0/10

hardwood floors

I had placed an order for hardwood floor(bamboo)(2year ago).But unfortunately I have to cancel the order, because I have been told by doctor my kids allergenic to bamboo. I had given $500.00 deposit. So when I went to cancel it they were very roud and they said, I cant get the deposit back, saying lots of ridiculous reasons..Dont even think of buying from this guys.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Janagan from Brampton
Janagan from Brampton
2 reviews Brampton, ON
0/10

Product

I have purchased hardwood from Guildcraft Floors for $ 3400.00 on August 8th and they delivered me the wrong hardwood after a month and a half. It’s been more than 3 months and I still haven’t got the hardwood I ordered. When i visited the store they told me that the hardwood I chose from the display was a three years old sample and that they discontinued. I am very upset at this company for selling me the product that they discontinued, and up until now I have made 5 visits to the store, and still unable to speak to the manager directly. The issue is still unresolved. I am exhausted, angry, annoyed mentally and physically drained from this problem. I have lost so much money and time (work) in trying to resolve this matter. My impression of the company has been tarnished. I would never recommend this company to anyone as their products are falsified, poor customer service, and unprofessional.

Approximate cost of services:
$3,400.00
1 of 1 people found this review helpful.
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Elmer thibert from Mississauga
Elmer thibert from Mississauga
1 review Mississauga, ON
10/10

Bought locate floorimg

Very happy with salesman at the store. Liked the product and will return to purchase more product when o decide to complete the bedrooms. Would recommend your store to all my friends.

Approximate cost of services:
$1,200.00
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Olbersia from Toronto
Olbersia from Toronto
1 review North York, ON
0/10

Hardwood

Customer service at Guildcraft Floors is just terrible, and by the way, the BBB rating is F (lowest). You can check Better Business Bureau: http://www.bbb.org/kitchener/business-reviews/floor-laying-refinishing-and-resurfacing/guild-craft-hardwood-floors-in-mississauga-on-1062151
Stay away from Guildcraft Floors as far as possible.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Stephanie from Oakville
Stephanie from Oakville
1 review Oakville, ON
10/10

Hardwood installation

Before hiring Guildcraft ,I did a lot of research on the wood floors I already had in the house (which I wanted matched), and different installing companies. Guildcraft was the only company to include everything I wanted on their quote, and the grade of wood that matched what I already had. They were prompt, professional, and I was more than pleased on the quality of work they did, they matched the color perfectly. Manager was always there if I had a question, he had the answers for me within minutes. The floor looks amazing, I will highly recommend this company to all my friends and family :)

Approximate cost of services:
$15,340.00
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vijay chandan from Brampton
vijay chandan from Brampton
1 review Collinsville, IL
10/10

hardwood

we contracted guild craft floor to instal hard wood floor in our house they came on the day they promos they were very professionals and extremely helpful we are very happy with guild craft floor we recommend to every one

Approximate cost of services:
$5,000.00
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Sharon R. from Milton
Sharon R. from Milton
1 review Mississauga, ON
10/10

HARDWOOD FLOORING

The overall service, price and turnaround time was exceptional. My sales rep was great to work with and responded promptly and professionally. They have large selection & reasonable price. Our new hardwood floor looks amazing everytime we look at it !
We have already recommended "Guildcraft Floors" to many friends. Thank you for your help in completing our project while staying within our budget.

Approximate cost of services:
$6,550.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Guildcraft Floors

Upon purchasing a hardwood floor from Guildcraft Floors Hardwood, we offer all the help that you'll need in installing your floor. If you want to have the floor installed by a professional and need a quote, we offer a free referral to a qualified independent flooring installer who will be ...
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