Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
Write a Review
Write a Review

Recommended Professionals

100%(150 reviews)
89%(2 reviews)
99%(355 reviews)
100%(150 reviews)
89%(2 reviews)
99%(355 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

Sort by

Dan
Dan
4 reviews ETOBICOKE, ON
9/10

Heritage Double-Hung Windows and a New Front Door

Installers were great as were the salesmen. We selected GEM because we wished to keep the original look of the home which is 60 years old. The install occurred on the hottest days of this summer and the installers worked very hard despite the heat and the challenges associated with a brick to brick window installation. Jim followed up with us during the installation and afterwards as well to ensure that we were satisfied. Great work guys! Highly recommended.
Dan and Sean in Etobicoke

Approximate cost of services:
$15,500.00
What could this company do to improve their services?
If options marketed up front for whatever reason change along the way, certain staff ought to be more transparent and up-front about those changes that the clients can make informed decisions.
Any advice to offer fellow homeowners facing a similar project?
Be very clear about the details you are asking for and confirm conversations in e-mail messages.
Was this review helpful?
James in Toronto
James in Toronto
1 review Toronto, ON
10/10

Windows

We had two wooden double hung windows that needed replacing. The salesperson was well informed and helpful and set us up very quickly. The men came on the day of the appointment and did a fast efficient job of installing the windows. They look great and operate beautifully.

Approximate cost of services:
$700.00
Was this review helpful?
Sandy in Etobicoke
Sandy in Etobicoke
1 review Etobicoke, ON
10/10

New kitchen and bedroom windows

After a horrible experience with Vetroseal Glass, I contacted GEM to replace the kitchen and bedroom windows in our home. The price was reasonable and our salesman (Swen) was genuine and very knowledgable.

The windows were delivered in a timely manner. There was a slight hole in one of the screens but GEM replaced it within days.

Overall, a great experience and we have no hesitation in recommending them to friends and family.

Approximate cost of services:
$2,000.00
Was this review helpful?
Paula Carvalho in Mississauga
Paula Carvalho in Mississauga
3 reviews MISSISSAUGA, ON
10/10

installation of 11 fire-rated windows

I was very pleased with their assistance in determining what product was right for me.

I was also very pleased with the workmanship of the installations. Joe and his assistant were extremely efficient.

Approximate cost of services:
$9,000.00
Was this review helpful?
Paul in Etobicoke
Paul in Etobicoke
5 reviews Etobicoke, ON
10/10

Windows and installation

Once again we ordered windows from Gem,and the experience at all levels was top notch.From the professionalism of the salesman Swen to Lily who arranged installation and finally Joe and his crew who installed the new windows seamlessly.After sales support was quick and courteous.
Thanks Gem team.I'll be buying more windows next year!

Approximate cost of services:
$2,000.00
Was this review helpful?
Aron Grieveson in Mississauga
Aron Grieveson in Mississauga
1 review Mississauga, ON
10/10

2 Door Installations

I am very satisfied with the job this company did and would definitely use them again for anything regarding windows and doors. I would also recommend them to family and friends who want an outstanding installation of doors or windows.

Approximate cost of services:
$5,500.00
Any advice to offer fellow homeowners facing a similar project?
Make sure you use GEM Windows and Doors.
Was this review helpful?
eugene wong in North york
eugene wong in North york
1 review North York, ON
10/10

Changed new windows and doors

Great sales team + Great install + Great product = perfection

Gem did a great job and met all their promised deadlines. Installers were very friendly and able to work without me on site.

Overall I am very happy and will continue to do all my window and door serives from GEM

Cheers,
Eugene

Approximate cost of services:
$12,000.00
Was this review helpful?
walter bonchar in Mississauga
walter bonchar in Mississauga
1 review Mississauga, ON
10/10

Replacement of 2 windows in garage.

Great service. Short wait time for glass and quick efficient installation! Their estimate was the lowest by far, and the installers were courteous and likeable individuals. All in all, highly recommended.

Approximate cost of services:
$1,300.00
Was this review helpful?
Tony in Oakville
Tony in Oakville
2 reviews OAKVILLE, ON
10/10

New Windows

A very happy customer. Great product, great price all installed without any fuss or aggravation! Well done Gem Doors and Windows!!
No pressure to buy - a truly exceptional company to do business with.

Approximate cost of services:
$31,600.00
Was this review helpful?
Lila, Toronto
Lila, Toronto
3 reviews North York, ON
10/10

window and door installation

After almost a year of unanswered phonecalls, 'forgotten' appointments and 'unreceived' e-mails, I gave up trying to chase the people, at a window and door installation company I had hired, to return to complete work they had started and fix problems they had created.

Searching around with trepidation after my nightmare experience with the previously mentioned company, I reasearched some more and contacted Gem Windows & Doors.

I cannot begin to explain my relief and joy from the moment I began dealing with the professional staff at Gem Windows & Doors.

They arrived when they said they would and completed the work quickly and professionally.

Also, they fixed the problems that the previously contracted company refused to come back to fix. They completed these repairs professionally, proudly and efficiently.

After the installation was completed, I had some questions. Not only did Joe (one of the installers) return my calls, but he actually came over to explain everything. As if that was not super customer service, one of the owners, Jim, later called to make sure everything was fine.

The new windows and door look fabulous and they are noticeably efficient.

They are also Window Wise members which further enhances the value of their workmanship!

After seeing red for so long with the previous installation experience, the professional staff at Gem Windows & Doors have helped me to see a lot more clearly!

Approximate cost of services:
$3,500.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Windows & Doors Installation & Service pros in North York?