When I first began dealing with Home NRG Savers Inc. they were wonderful. The original inspection was great. It was informative and Von was helpful and appeared to know what he was doing and talking about. Once the final inspection took place, everything changed. The individual, Greg, was rushed. As clients/customers, we need direction since this is not our business. He did not mention or verify things. As a result, it was not until he rushed out the door that I realized that the house was not properly 'prepared' for the test. So, the whole house was not properly measured. As homeowners receive a rebate based on the percentage in improvement of home energy efficiency, it is obviously important that both inspections are performed correctly. So, we are unwillingly paying for this sloppiness and carelessness. Although the receptionists are always friendly, there is now a wall. I have called 6 (six) times and have received empty promises that someone will call back to explain. I have been put on hold a few times -- and held, and held, and held. Trying to get through to the owner, Doug Clark has also been futile. Yes, I understand that the end of the rebate program was coming up, so I am sure it was a busy time. But, there is no excuse for bad service. And, since the government programs are no longer operating, companies such as Home NRG Savers Inc. will need to rely more on great customer service, repeat business and word-of-mouth. Angry customers don't go away if you ignore them.
- Company Response
We are terribly sorry about the issues you had trying to get a hold of the energy advisor. Our office staff should have informed you the energy advisor had been laid off and passed the message on to myself at that point.
Your original call to me came at a time when I was out of the office for a week, and I do apologize. However as soon as I had the opportunity when I returned I contacted you immediately and arranged a convenient time to come your home myself to deal with your issues, and to help clarify the results of your energy evaluation so you understood them. I hope all your issues and concerns have been met and that you are know satisfied with our service. I thank you for your patience and again apologize for any inconvenience.