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Gallant Marble Company Ltd.

Countertops
55 West Beaver Creek Rd, Unit 31-34 Richmond Hill ON L4B 1K5
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Countertops
Gallant Marble Company Ltd.
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70%

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Reviews for Gallant Marble Company Ltd.

Average customer rating:
8 10 (12 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Kitchen Reno

I’m not one to write reviews, but my experience with Gallant was so bad I felt it was my obligation. We used them to cut/install custom quartz countertops and backsplash for our kitchen.

They are cheaper than most fabricators and offer more affordable product lines which was appealing initially but absolutely not worth it.

I got a sample of their Moonstone quartz in the color Carrera sky, took it home and compared it to my kitchen cabinets. I was happy with the match and ordered it for my backsplash and countertop. However when it was installed the color was completely different. You can see in the attached photos that the sample was a neutral true white, but what was installed had a very blue tone. I brought this to their attention and they immediately attempted to blame me, saying I was told “colours can vary in samples” (that’s untrue I was not told that). Plus, we all know that refers to variation in things like veining, not the stone being an entirely different color. What would be the point of having samples?! They were very combative about this, but ultimately our contractor came to the rescue and they agreed to take half payment.

We then noticed that during the installation, it appears they had smudged silicone caulking on the surface of the stone. It was slightly rubbery to the touch and waterproof. After trying everything to clean it I reached out to see if someone can take a look, seeing the stone is under warranty.

To say I was met with hostility would be an understatement. I was told point blank that because they hadn’t received full payment, they wouldn’t be honouring the warranty (illegal without that being agreed upon). They didn’t know what the substance on the stone was and they wouldn’t be doing anything about it (see photos of the streaks). They were SO unbelievably rude, raising their voice. I asked, is this all because you’re mad you had to give me a discount for the poor product I received? The answer was yes.

The whole experience was shocking. I’ve never in my life dealt with such a sketchy operation. Whatever you do some purchase the Moonstone product line, and don’t use this company to source and install your stone. Home Reno’s are stressful enough without dealing with companies like this that are out to take advantage of customers.

Approximate cost of services:
$5,500.00
1 of 1 people found this review helpful.
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dlr33 in Toronto
dlr33 in Toronto
3 reviews Toronto, ON
10/10

Excellent workmanship!

Gallant was recommended to us by a friend in the kitchen renovation field. They did outstanding work replacing the counters in our house in Whitby so when we were re-doing the kitchen in our condo we naturally stopped by their shop. We are not disappointed. Good price, excellent workmanship.

Approximate cost of services:
$2,300.00
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Frank777
Frank777
5 reviews Markham, ON
10/10

Kitchen Counter top

Gallant was recommended by our contractor for our kitchen reno. They have very reasonable prices on their own "Moonstone" quartz but we ended up going with Cesarstone to best match our design. We were impressed that the time from template to install was only one week! The measurements were taken very professionally and the installation went smoothly. Thank you Sarah and team, it turned out great!

Approximate cost of services:
$5.00
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JJ
JJ
1 review Brampton, ON
10/10

New Kitchen counters

Gallant did fantastic work. We went with the 3/4 quartz with overhang, and the seam is almost invisible. Counters were a perfect fit, even though we had some challenging shapes.

They were incredibly fast, less than a week from order to install, and the installers were friendly, fast, professional and managed our unusual sink without a hitch.

They used moonstone, which is a much less expensive option if you're considering quartz.

I would recommend Gallant to anyone looking to redo their counters

Approximate cost of services:
$2,600.00
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john booth from Barrie
john booth from Barrie
2 reviews Barrie, ON
10/10

2 kitchens

Gallant has completed the kitchen counters in our last 2 homes and have beaten the prices of all others and have done a great job with fantastic service. We have recommended them to friends who have had the same great experience. We are about have them complete the counter tops for our new condo.

Approximate cost of services:
$4,500.00
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KC in Aurora
KC in Aurora
2 reviews Aurora, ON
10/10

Bathroom counter installation

Gallant Marble suppllied and installed new granite counter tops in our 2 bathrooms and powder room. They have a very extensive selection of stone at very reasonable prices Staff at Gallant were very professional. We picked out the quartz at the warehouse with the help of their staff Rita who is friendly and very helpful. The measurements and installation was done when promised. Would highly recommend them and use them again for my other bathroom projects.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Robyn in NORTH YORK
Robyn in NORTH YORK
2 reviews NORTH YORK, ON
10/10

Blinds and Window Coverings

Staff at Gallant were very professional. They made a special trip to view my unit and make measurements. My only complaint was the installation. I felt the installation staff could have been a bit more careful but overall the product works well and I have no complaints.

Approximate cost of services:
$2,200.00
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Maggie in Richmond hill
Maggie in Richmond hill
5 reviews Richmond Hill, ON

First Review

7/10

New granite counters for Kitchen & bath

We hired Gallant Marble to supply and install new granite counter tops in our Kitchen and 3 bathrooms. They have a very extensive selection of stone at very reasonable prices (we quoted 5 other suppliers). The service was excellent however the stone on our island was cut incorrectly (too big) and had to be re-cut. This took an extra week but in the end everything worked out fine.

Approximate cost of services:
$8,000.00
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VL
VL
7 reviews Markham, ON
0/10

Granite Counter Tops for New Kitchen

I approached Gallant Marble as they appear to be a reputable company from their website and after visiting their fabrication warehouse. Everything seemed fine up until the measurement day when I was told that the original measurements that I had provided initially during the quotation (which I received from my kitchen contractor) was much different than the final measurements. For this part, I agree there may have been some changes in the kitchen design and was willing to accept changes in price for this difference. Previous to the measurement date, I had advised the sales representative Leo that we expected the L shaped piece to be constructed as one single piece without the need to joint/cut to connect since this would be very apparent to the eye. Leo went on to advise me that if this was the case, there will be a price discrepancy but should NOT be material. Thus we proceeded with the measurement with a $200 deposit. After the measurement was done, I called Leo wanting to know what the final price would be only to have my nightmare started. First, I was told not to bother with the request to have the L shape in one piece without the cut as it would cost an additional $2100 (40% increase) totalling $6000 vs. $4400 with the L shape being cut and joint by another piece. I was so upset I had to get opinions from other marble companies as I really could not justify a 40% increase from a company that claims they are one of the largest marble company on the market thus having one L shape piece shouldn't be a problem. I was luckily enough to find another company who advised me that they could provide me with all my requirements of one single L shape piece with a thicker granite (3cm) & machine cut edging profile vs Gallent's 2cm with gluing on the edging profile. So what I ended up with is a better, thicker granite without the need for plywood and gluing on the edging for less than what Gallant quoted me with the compromise of cutting up the L shape and jointing it with another piece. I then approached Leo explaining to him the situation and how much time I wasted with him and all the stress he put me through. I then told him I would like to apply my $200 deposit on one of their sinks and that I was not expecting a refund. He then advised me how he had to review with other administrative staff and would get back to me. After 4 days of waiting, he came back advising the $200 deposit can not be applied towards the sink. My advice for all those potential customers who is considering Gallant is to do your homework and call around for quotes before putting any money with Gallant. From a price and quality of stone and workmanship, there are better and more reputable competitors out there.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Have more qualify sales staff that knows what competitors in the market place is offering to clients and not expect clients to compromise in the interest of Gallant.
Any advice to offer fellow homeowners facing a similar project?
Do your homework before you put any money down and get several quotes. Ask the company the thickness of the stone, is the edging done on CNC equipment and what is the price difference if you wanted one piece across a section without the compromise of allowing the granite company to cut and glue another piece.
3 of 4 people found this review helpful.
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Seymour and Helen in Thornhill
Seymour and Helen in Thornhill
14 reviews Markham, ON
10/10

Kitchen and bathroom reno

Gallant Marble did an excellent job on our kitchen and bathroom renovation. We picked out the granite at the warehouse and the templating and installation was done when promised.
Would recommend them and use them again.

Approximate cost of services:
$5,000.00
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