Clera Windows + Doors

I wasn't as fortunate as other reviewers. The installation of my FM Industry (Clera) windows was completely botched. The windows themselves are fine, but the installation was a complete joke. The capping slopes in and water pools on the sill. Ice forms inside due to lack of insulation - no insulation on some windows or on the door frame - confirmed by third party installers and by a recent NRCan energy audit which failed a blower door test. Massive air infiltration was confirmed around all windows and the front door. Repeated efforts to rectify the poor installation have fallen on deaf ears. Very frsutrated and disappointed.

UPDATED Jan 05, 2010 – I'm into my third winter with these windows and am very disappointed with the performance. Ice forms on the inside of the windows (not water, but ice), cold air still comes in under the front door sill, and it is very uncomfortable to sit anywhere near a window. I'm truly amazed that anyone would rate these windows with top marks. I must have received a dud batch because mine are worse than the 20 year old wooden windows I replaced.

F M installed 3 windows and a patio door Nov 22 2006. Returned within weeks to fix door lock by adjusting catch. Returned that spring and loosened catch further so now it stuck out even more. Door still wasn't locking by late fall so I called Nov 2007 and left a detailed message as instructed. Nobody returned call. Called again Feb 2008 and was told I would have to pay for a service call even though this was an on going problem. I now had a door that didn't lock, a screen that you had to close twice to fit into the pocket and plugs falling out of the frame. When I purchased with F M Industries I liked the quality of their product and they came highly recommended but I didn't feel I had the same experience. Update: We just wanted to add that once FM Industries were made aware in writing of the exact problem we were having with or patio door, they fixed it in a prompt and courteous manner. It was an easy repair that just took a little time and in no way reflected on the exceptional quality of their windows and doors. I would not hesitate to use their services again or recommend them to anyone. Sincerely, Bill in Brampton.

We became very concerned when our installation date had to be re-scheduled, but after a telephone call to the VP we were assured that the job would start on the following week and that we had one of the best teams performing our installation. The job involved 3 cut outs to make our windows larger. The installation crew arrived on time and once they started we believed that in fact we did have an extremely professional crew and as a result we are so delighted with the overall job we have been recommending FM to our family, friends and neighbors.

FM Windows installers took pride in workmanship and did a great job !Sales manager was extremely helpful and managed the project very very professionally. I referred FM Windows to a couple of neighbors
who also are using them.

I just had to write a quick review to let you know pleased we are with our new windows and doors. We can't believe how beautiful the house looks or how much warmer it is!!! The installers were wonderful and worked non-stop! They cleaned up after themselves and rechecked all their work. We are truly pleased with the products and service we received from FM. We have already and will continue to recommend your company.

L.D.

Now, that the windows are all in,they all look beautiful, worth the wait.We will do the remainder next year, Thanks Again.Your installers were great ( Rock and Terry), but your sales rep. deserves credit as well.It took an extra 2 weeks, but worth the wait.See you next year.

We are extremely pleased with out new windows and doors. They look beautiful and the house is so much warmer. The installers were very professional, worked non stop, and cleaned up after themselves. It only took 2 days to get the whole job done. We definitely recommend their services.

John was the first saleman from any energy conservation product related company who actually told us about the ecoENERGY Retrofit program whereby we could receive rebates / grants from the Federal and Provincial government for certain conservation retrofit activities for our home. Other well known suppliers did not causing us to loose out on over $1,000 in rebates under this program.
Thank you John. And, he even came out in a blizzard to check on our windows when we had a question after the installation. Wow!

We have an older home in Stouffville and were very concerned about 2 things. The front of our house is an 'A' frame, all glass starting on the main floor to the top floor. A very large window opening containing several sections of glass combined as 1 window opening. We were concerned about "how" they were going to install such a big window and whether they even could. Secondly, we are very close to a very busy road and experience a lot of road noise.
From beginning to end the project was seamless. The finish work fantastic and now the noise reduction is at least 50% less. We are completely satified with the quality and the workmanship.
FM is the window company of choice in our books.

Before moving personal residences in November, 2007, I hired FM to replace three windows which were particularly old and drafty. I was so favourably impressed by the friendly and efficient service and quality of windows I received that I hired FM to replace all of the remaining windows at my former residence. Once again, the service was superb, and the windows were so energy efficient that my heating bill dropped even more than I had anticipated. I should say as well that the newly installed FM windows were a very attractive selling feature of my former residence.

When I moved to my new house last November, there was no question that I needed to replace a number of the windows - some were over fifty years old - and, likewise, there was no question that I would look to FM to do the work. This marked the third time that I hired FM to do replacement window work for me, and I was as pleased the third time around as I was on the first occasion I used this company. The workers were friendly and polite, and they were naturally sensitive to such things as removing their shoes when working inside the home and cleaning up after themselves. And the windows... my gosh, what a fine product!! Again, my heating costs have spiralled downward very nicely, and I receive compliment after compliment on how beautiful my new windows look.

I have never before written any kind of review for any company in the past, but I felt an irresistable urge to send this in for FM simply in order to lend my support to a Canadian company doing such outstanding work.